Professional Services Consultant

As a Professional Services Consultant at Abnormal Security, you'll be responsible for managing the post-sales deployment of our cybersecurity platform. Your role will involve guiding clients through their initial journey by providing product training, developing project plans, and ensuring successful implementations. You'll also collaborate with internal stakeholders to address customers' goals and challenges, leading to impactful solutions.

To be a successful Professional Services Consultant at Abnormal Security, you should have a BS/BA degree with at least 5 years of experience in a customer-facing role involving enterprise-grade cybersecurity SaaS platforms. The ideal candidate will also have a strong background in project management, preferably with experience in integrating enterprise mail flow systems, along with excellent communication skills and technical understanding.

At Abnormal Security, delivery excellence for the Professional Services Consultant role is defined by the ability to execute projects seamlessly from start to finish. This involves effectively managing project scope, budget, and timelines while ensuring quality outcomes. Additionally, identifying and mitigating potential project risks and maintaining clear communication with stakeholders is crucial to achieving delivery excellence.

A Professional Services Consultant at Abnormal Security will manage a portfolio of multiple implementation projects often requiring collaboration with CS managers, support, and sales teams. This will include conducting problem discovery, creating comprehensive project plans, and executing successful deployments of our email security platform that align with clients' strategic goals.

For a Professional Services Consultant at Abnormal Security, strong communication and interpersonal skills are essential. You will need to build trust with clients, manage expectations, and facilitate collaboration among various stakeholders. Additionally, being adaptable, strategic, and possessing a proactive problem-solving mindset are crucial for navigating the dynamic nature of customer projects in a fast-paced environment.

In your answer, focus on specific projects you've led, the challenges faced, and the outcomes achieved. Highlight your project management skills and how your strategic thinking helped you deliver results, especially in a high-growth environment.

Discuss your method for identifying potential risks and outline the steps you take to mitigate them. Be specific about communication with stakeholders and how you ensure that project objectives remain on track despite potential challenges.

Share a detailed success story that outlines your role, the specific steps you took, and the positive outcome for the client. Emphasize the collaboration with internal teams and the techniques you employed to align the deployment with client goals.

Detail your exposure to various email security solutions and your understanding of their fundamental principles. Include any hands-on experience you've had with product implementations or integrations and how that knowledge is relevant to the Professional Services Consultant role.

Outline your strategies for maintaining clear and consistent communication, which might include regular updates via status reports, planned check-ins, and utilizing project management tools to keep everyone informed.

Explain how you approach problem discovery by asking targeted questions to clarify clients' objectives. Discuss the importance of actively listening to clients and how you synthesize their feedback into actionable deployment plans.

Share examples of when you've had to adapt quickly to changes. Describe your prioritization strategy and how you communicate shifts in priorities to both clients and internal teams to ensure project objectives remain aligned.

Use a specific example to illustrate how you approached the roadblock, the steps taken to address it, and how you worked with stakeholders for a resolution. Highlight the importance of creativity and collaboration in overcoming challenges.

Emphasize the importance of the Professional Services Consultant as a trusted advisor who not only ensures the technical deployment of solutions but also fosters strong relationships with clients to understand their evolving needs and drive long-term success.

Discuss your approach to gathering and utilizing client feedback throughout the project lifecycle. Mention specific methods like conducting surveys or follow-up sessions to ensure that implementation aligns with client expectations and needs.