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Retail Parts Pro Store 4210

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.


What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities
• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education

Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

California Residents click below for Privacy Notice:

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Parts Pro Store 4210, Advance Auto Parts

Looking to jump-start your career in retail? The Retail Parts Pro position at Store 4210 in Monroe, NC, might be the perfect opportunity for you! In this professional-level sales role, you'll delve into the exciting world of automotive parts while providing an unmatched service experience for our DIY customers. Here at Advance Auto Parts, we make it our mission to create a friendly atmosphere, where expertise, enthusiasm, and customer focus come together. As a Retail Parts Pro, you'll bring this energy by harnessing your substantial knowledge of automotive systems and store inventory. Your responsibilities will include achieving personal and store sales goals, managing DIY services like battery installations and testing, and ensuring top-notch customer interaction both in-store and over the phone. You’ll even take on key holder responsibilities, making sure everything runs smoothly both during the day and after hours. With a strong emphasis on safety and exceptional service, you’ll be instrumental in maintaining a clean, organized, and well-stocked store. If you're passionate about cars, have great problem-solving skills, and love helping others, then this full-time role is calling your name! Join us and take your automotive knowledge to the next level while enjoying a fulfilling career in a supportive environment.

Frequently Asked Questions (FAQs) for Retail Parts Pro Store 4210 Role at Advance Auto Parts
What are the main responsibilities of a Retail Parts Pro at Store 4210?

As a Retail Parts Pro at Store 4210, your main responsibilities include providing a great selling experience for DIY customers, managing DIY services like battery installations and wiper replacements, and achieving personal and store sales goals. You'll also have key holder responsibilities, ensuring store operations are smooth and maintaining high customer service standards.

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What qualifications do I need to be a Retail Parts Pro at Advance Auto Parts Store 4210?

To qualify as a Retail Parts Pro at Store 4210, you should have 3-5 years of experience in automotive parts, a valid driver's license, and a passion for customer service. ASE certification is preferred but not mandatory. Strong communication and organizational skills will also help you thrive in this role.

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How does the Retail Parts Pro role at Store 4210 support DIY customers?

The Retail Parts Pro at Store 4210 actively supports DIY customers by providing advanced troubleshooting, identification, and project assistance. This role requires expert knowledge of automotive systems and the ability to source parts from various places, ensuring customers receive the best possible service.

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Is training provided for the Retail Parts Pro position at Store 4210?

Yes, training is provided for the Retail Parts Pro position at Store 4210. You'll receive the necessary education to complete the Parts Knowledge Assessment and gain hands-on experience in various store systems, helping you to excel in assisting customers with their automotive needs.

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What are the working hours for a Retail Parts Pro at Store 4210?

The working hours for a Retail Parts Pro at Store 4210 can vary, as it's essential to be available during an assortment of days, evenings, and weekends. Flexibility is key in this role to ensure that customer needs are met consistently.

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Common Interview Questions for Retail Parts Pro Store 4210
What automotive systems are you knowledgeable about as a Retail Parts Pro?

As a Retail Parts Pro, I have an extensive understanding of various automotive systems, including engines, brakes, suspension, exhaust, and electronics. When addressing customer inquiries, I can effectively utilize my knowledge to recommend the right solutions and parts.

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How do you handle difficult customers or challenging situations?

When faced with difficult customers, I remain calm and listen to their concerns attentively. By empathizing and addressing their issues promptly, I aim to turn a potentially negative experience into a positive one, showcasing how important customer satisfaction is to me as a Retail Parts Pro.

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Can you describe a time when you exceeded sales goals?

In my previous role, I implemented a personalized approach to customer interactions, suggesting products based on their specific needs. This led to a 20% increase in my sales over a quarter, demonstrating my commitment to delivering excellent service while achieving results.

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What strategies do you use to stay organized in a busy retail environment?

To stay organized, I prioritize tasks each day, use checklists for inventory management, and leverage digital tools effectively. By maintaining a clear overview of my responsibilities and deadlines, I can ensure a high standard of service as a Retail Parts Pro.

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How do you ensure that you remain knowledgeable about new automotive parts and systems?

I stay informed about new automotive trends and products through industry publications, online resources, and training sessions. Additionally, I engage with colleagues to share insights and experiences, which helps keep my knowledge up to date.

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What role does teamwork play in your work as a Retail Parts Pro?

Teamwork is essential in my role as a Retail Parts Pro. I believe collaboration leads to better problem-solving and enhanced customer service. By working together with my colleagues, we can support each other in achieving sales goals and maintaining a positive store environment.

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How would you approach helping a customer identify the right part for their vehicle?

I would ask specific questions about the customer's vehicle and issue, and then utilize parts catalogs and product knowledge to narrow down the options. Providing thorough explanations and recommendations ensures that the customer feels confident in their purchase.

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What do you think is the key to providing exceptional customer service in a retail setting?

The key to exceptional customer service lies in active listening, clear communication, and a genuine passion for helping customers. As a Retail Parts Pro, I aim to create a welcoming environment that encourages customers to ask questions and seek assistance.

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Describe your experience with inventory management in a retail context.

In my previous positions, I've been actively involved in inventory management, including receiving shipments, conducting cycle counts, and managing stock levels. I understand the importance of keeping the store well-stocked to ensure we meet customer demands effectively.

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Why do you want to work as a Retail Parts Pro at Advance Auto Parts?

I am excited about the opportunity to work as a Retail Parts Pro at Advance Auto Parts because I am passionate about the automotive industry and enjoy helping customers find the right solutions. I admire your commitment to quality service and learning, and I want to contribute to that team environment.

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Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United S...

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DATE POSTED
April 13, 2025

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