Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Evening Customer Service Representative image - Rise Careers
Job details

Evening Customer Service Representative

Description

Pay: $16.50 per hour plus performance bonuses and incentives

5-week

Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required

Located in the Hobby Airport Area of Houston, Texas, Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!


This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. We are proud to partner with nationally recognized security, PERS, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their lives and properties.


Responsibilities Include:

  • Respond quickly to real-time, inbound security and emergency alarm signals according to the required protocols to assess the appropriate course of action
  • Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm
  • Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved
  • Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times

Requirements

  • 1+ years of call center or customer service experience required
  • HS Diploma or GED required
  • Must be able to attend full 5-week daytime training, Monday – Friday 8am-4:30pm CT
  • Must be able to work on the weekends, Saturday and Sunday
  • Comfortable using a computer and modern technology
  • Ability to work in a fast-paced call center environment
  • Excellent verbal and written communication skills
  • Detail oriented and strong attention to detail
  • Enjoy learning new skills and applications
  • Access to reliable transportation

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.


In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.


We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.


We are an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.


Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

Average salary estimate

$34320 / YEARLY (est.)
min
max
$34320K
$34320K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 9 days ago
Mission Driven
Inclusive & Diverse
Collaboration over Competition
Growth & Learning

As a Customer Support Analyst at Synctera, you'll ensure prompt responses to customer inquiries while collaborating with internal teams in an innovative FinTech environment.

Photo of the Rise User

Join SIXT as a Customer Service and Exit Booth Agent, where you will provide top-notch service in vehicle management and customer support!

Posted 10 days ago

We are seeking a skilled Customer Service Representative to join our team in West Des Moines and deliver exceptional customer service.

Altaquip LLC is on the lookout for a proactive Third-Party Representative to provide exceptional customer and account management support.

Anne's Pantry Hybrid 239 High St, Ashburton VIC 3147, Australia
Posted 13 days ago

Lead the daily operations of a fast-growing Bakery Cafe and nurture a talented team at Anne’s Pantry.

Photo of the Rise User
Loews Hotels & Co Hybrid IL - Rosemont - Loews Chicago O'Hare
Posted 5 days ago

Become an integral part of the Loews Chicago O'Hare team as a Catering Service Manager, where your exceptional service will elevate client experiences.

Posted 10 days ago

Saint Joseph Mount Sterling seeks an Entry Level Registered Nurse to join their team in delivering compassionate care to patients.

Posted 5 days ago

Clasp is looking for a Customer Success Associate to enhance the talent experience and support our mission to transform education access.

Photo of the Rise User

Join Emory Healthcare as a Patient Care Coordinator and play a vital role in supporting patient care and enhancing their experience.

Photo of the Rise User
Glassdoor Remote Maricopa, Arizona, United States
Posted 12 days ago

Become a key player at Glassdoor as a Customer Success Manager, dedicated to elevating client relationships and driving engagement with our innovative product offerings.

Photo of the Rise User
Vimeo Hybrid New York, United States
Posted 5 days ago
Inclusive & Diverse
Customer-Centric
Collaboration over Competition
Growth & Learning
Maternity Leave
Paternity Leave
Mental Health Resources
401K Matching
Paid Time-Off
Employee Resource Groups
Performance Bonus

Vimeo is on the lookout for a dynamic VP of Global Customer Success to empower their customer base and elevate the overall customer experience.

Photo of the Rise User
Posted 12 days ago
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Family Medical Leave
Paid Holidays

Join Academia.edu as a Customer Support Generalist to enhance user experience and streamline support processes for over 300 million users.

Photo of the Rise User
Olympus Property Hybrid Albuquerque, New Mexico, United States
Posted 10 days ago

Olympus Property seeks a Leasing Consultant to deliver exceptional service and create a welcoming community for prospective residents.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries
Photo of the Rise User
8 people applied to Cashier (Part-time) at Datadog