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Technical Support Manager, Enterprise image - Rise Careers
Job details

Technical Support Manager, Enterprise

Airbyte, an open-source data movement platform, is seeking a Technical Support Manager to lead their enterprise support team and enhance customer experience.

Skills

  • People management experience in technical support
  • Experience with Zendesk, Jira, and Salesforce
  • Knowledge of scripting languages and SQL
  • Understanding of cloud platforms and DevOps tooling
  • Excellent communication skills

Responsibilities

  • Build and lead a global technical support team
  • Develop internal and external support SLAs and protocols
  • Act as a technical partner to enterprise customers
  • Collaborate with Product and Engineering teams
  • Establish and monitor support KPIs
  • Contribute to knowledge base and support documentation

Benefits

  • Unlimited paid time off
  • 16 weeks paid parental leave
  • Sponsored travel opportunities
  • Continuous learning and training sponsorship
  • Comprehensive health insurance
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$142500 / YEARLY (est.)
min
max
$130000K
$155000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
SALARY RANGE
$130,000/yr - $155,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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