The Customer Success Working Student at Aleph Alpha will be responsible for creating, editing, and managing various sales-related documents using Office 365 tools. This involves ensuring the documents adhere to the company's standards in format and accuracy, as well as maintaining updated customer reports. The role also includes organizing Customer Success content through Confluence and assisting the team in preventing operational bottlenecks.

To apply for the Customer Success Working Student position at Aleph Alpha, candidates should be currently enrolled in a relevant degree program such as Business Administration, Marketing, or Information Technology. Proficiency in Office 365 is essential, and while experience with Salesforce or HubSpot is a plus, a willingness to learn and work independently is key. Strong written and verbal communication skills in both German and English are also important.

As a Customer Success Working Student at Aleph Alpha, you can expect a great work-life balance thanks to our flexible working hours and hybrid working model. You'll also benefit from 30 days of paid time off per year, allowing you to recharge while being part of a forward-thinking company that values your well-being.

In the Customer Success Working Student role at Aleph Alpha, you will primarily use Office 365 tools, including Word, Excel, and PowerPoint, for document management. Additionally, familiarity with Confluence for content organization and experience with platforms like Salesforce or HubSpot will enhance your ability to succeed in this position.

At Aleph Alpha, mental health is a priority, especially for our Customer Success Working Students. We offer mental health support through nilo.health, ensuring you have access to the resources you need to maintain your well-being as you navigate your academic and professional life.

In preparing for your interview, focus on specific projects where you've utilized Word, Excel, and PowerPoint. Highlight any examples that showcase your ability to create professional documents or presentations, and mention how you ensure accuracy and quality in your work.

An effective way to answer this question is to describe your personal strategy for task management, such as utilizing to-do lists or digital tools. You could also mention how you assess the urgency and importance of tasks to stay organized and efficient, showcasing your proactive approach.

When discussing customer reports, emphasize the importance of clarity, accuracy, and relevancy of the information presented. You can also mention how you ensure that reports meet company standards and are formatted correctly for easy interpretation by stakeholders.

Offer a specific example demonstrating your ability to collaborate effectively. Discuss your role in the project, how you communicated with your team, and what steps you took to address the challenge, emphasizing your proactive mindset and teamwork skills.

In your response, you can discuss using tools like calendars, task lists, or project management software to keep track of deadlines and deliverables. Mention how this organization helps you maintain a balance between studies and the Customer Success Working Student role.

Demonstrate your knowledge by explaining how Customer Success plays a critical role in customer retention and satisfaction. Share insights on how proactive engagement and responsiveness to customer needs foster long-term relationships, showing your understanding of the field.

Reflect on a specific instance when you received feedback, focusing on how you responded positively and made adjustments to improve your performance. This shows your willingness to learn and adapt, which is essential in the Customer Success role.

Convey your enthusiasm for Aleph Alpha by discussing the company's innovative approach to AI and its culture. Highlight what excites you about their mission and values, making a personal connection to the company’s focus on Customer Success.

Share strategies such as regular check-ins, clear documentation, and open channels of communication. Emphasize the significance of collaboration and maintaining relationships to ensure seamless operations, which is vital for a Customer Success Working Student.

Discuss your strategy for learning new software, such as dedicating time to online tutorials, asking peers for guidance, and practicing the tools hands-on. This shows your proactive approach and willingness to learn, which is important for a successful Customer Success Working Student.