Security Shift Supervisor - job 7 of 9

The Security Shift Supervisor at Allied Universal® is responsible for overseeing the security of a high-profile client’s facility. This includes making emergency notifications, directing subordinates, and cross-training officers for efficiency. Supervisors also manage staffing, conduct inspections of personnel, and ensure compliance with safety policies and regulations. They take an active role in enhancing productivity and cost-efficiency while maintaining the quality of service.

To become a Security Shift Supervisor at Allied Universal®, candidates generally need a high school diploma or equivalent, along with a valid driver’s license. Preferred qualifications include an Associate’s degree, military experience, or prior service in law enforcement. Additionally, proven security experience and strong customer service skills are vital, alongside effective communication and planning skills.

Training for a Security Shift Supervisor at Allied Universal® involves robust job-specific training, focusing on emergency management systems and company protocols. Supervisors are expected to conduct on-site training for security officers, ensuring they understand the necessary policies and procedures, and meet required training and screening elements before commencing their duties.

Allied Universal® offers an extensive benefits package to its Security Shift Supervisors, including medical, dental, and vision coverage, life insurance, and a 401(k) plan. Other perks include paid holidays, vacation time following your first year, and employee assistance programs. The company's commitment to employee well-being creates a supportive environment.

A Security Shift Supervisor at Allied Universal® is trained to maintain poise and self-control during emergencies. This involves understanding emergency protocols, making swift decisions, and effectively communicating necessary actions with the team. Keeping calm and assessing critical issues quickly is essential to managing emergency situations efficiently.

To train my team effectively, I would employ hands-on training sessions, role-playing emergency scenarios, and ongoing educational workshops on security protocols. Fostering open communication is key, allowing team members to express concerns and share feedback, which can help us all to improve and adapt.

In managing conflicts, I would first listen to all parties involved to understand their perspectives clearly. I believe in utilizing conflict resolution techniques such as mediation to help them find common ground. Maintaining a professional demeanor and promoting a collaborative team environment is essential.

In a previous role, there was an incident involving a medical emergency. I quickly assessed the situation, called for medical assistance while ensuring the safety of bystanders, and directed my team to maintain a clear path. This response helped in stabilizing the situation until help arrived.

Key qualities include strong leadership and communication skills, the ability to remain calm under pressure, critical thinking, and a commitment to providing excellent customer service. A successful supervisor must also possess problem-solving capabilities, enabling them to analyze situations and execute effective resolutions.

Ensuring compliance involves regular training sessions, inspections, and open communication regarding policies. I would also establish a clear system for reporting and reviewing incidents, reinforcing the importance of protocols through ongoing education and real-time feedback.

To improve productivity, I would identify areas for cross-training officers, encouraging skill versatility among the team. Regular check-ins and performance metrics can help ensure that everyone is performing at their best, while recognition of accomplishments fosters motivation.

I have experience working with emergency management systems, including FEMA protocols. I understand incident command structure and have participated in drills and simulations to ensure effective responses. Knowledge of medical first responder procedures is also a part of my background.

Customer service is vital because security personnel often represent the first point of contact for individuals at a facility. Professional, courteous interaction builds trust and can defuse tension, contributing to a safer environment. It also reflects positively on the company as a whole.

If an issue were reported, I would first take the officer's concerns seriously and investigate the claim promptly and discreetly. I would meet with the involved parties to gather their perspectives, aiming to address any interpersonal difficulties and ensure a professional resolution that aligns with company protocols.

I stay updated on security trends through continuous learning opportunities such as attending workshops and webinars, reading industry publications, and networking with other professionals in the field. This helps ensure that my team remains informed about best practices and innovative security solutions.