Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Care Professional - Amex Assurance Co - Phoenix, AZ - Hybrid image - Rise Careers
Job details

Customer Care Professional - Amex Assurance Co - Phoenix, AZ - Hybrid - job 19 of 23

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Role & Responsibilities:

Your duties may include but are not limited to:

  • Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
  • Document necessary information, such as claim details, customer’s change of details, and other pertinent information
  • Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
  • Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
  • Meet and exceed quality and productivity goals and comply with all regulatory requirements.
  • Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
  • Manage other production related activities, such as complaints and escalations
  • Ability to prioritize and adapt to an ever-changing environment

Skills/Qualifications:

  • English language fluency required
  • Relationship builder who has passion for delivering exceptional service
  • Excellent verbal, written and interpersonal communication skills
  • Strong customer service skills and the ability to de-escalate customer situations
  • Demonstrates personal excellence by remaining positive in difficult situations
  • Self-confident, optimistic and supports a team environment
  • Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
  • Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
  • Ability to demonstrate initiative with minimal supervision to drive results
  • Superior level of accuracy and attention to detail
  • Strong proficiency in PC skills, including MS Word and Excel

Must be flexible to work any schedule/hours to support our servicing levels:

Monday-Friday: 8:00am – 9:00pm ET
Saturday-Sunday: 10:00am-6:30pm ET

Salary Range: $20.00 to $22.60 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

$44344 / YEARLY (est.)
min
max
$41600K
$47088K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 11 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead data security risk management efforts at American Express as a Manager in Information Security within their Global Risk and Compliance team.

Photo of the Rise User
American Express Hybrid Phoenix, Arizona, United States
Posted 11 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Contribute your engineering expertise to American Express's Global Risk and Compliance Technology organization, driving platform modernization and innovative software solutions.

Photo of the Rise User
IMH Hybrid St Vincent Regional Neuroscience Center
Posted 5 days ago

Support patient intake and care as a Patient Service Representative at Intermountain Health's Neuroscience Center with a focus on excellent communication and customer service.

Photo of the Rise User
Associated Bank Hybrid Milwaukee 250 Wisconsin
Posted 11 days ago

Deliver exceptional customer service and support banking transactions as a Summer Teller at Associated Bank in Milwaukee.

3890 Management LLC Hybrid Fenton, Missouri, United States
Posted 13 days ago

TEN Healthcare is looking for a Client Service Associate to handle client account processing and customer support within their clinical laboratory services.

Photo of the Rise User
Experian Hybrid United States, United States, United States, United States
Posted 7 days ago

Experian is looking for a detail-oriented Client Services Representative in Franklin, TN, to engage with clients and enhance satisfaction in a hybrid work environment.

Photo of the Rise User
Posted 2 hours ago
Inclusive & Diverse
Mission Driven
Feedback Forward
Fast-Paced
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Equity
Maternity Leave
Paternity Leave
Some Meals Provided
Snacks
Social Gatherings

An experienced Patient Care Coordinator position at Lyra Health supporting mental health care operations and provider-patient coordination.

Contribute to monday.com's growth by delivering exceptional customer experiences and driving retention through strategic engagement and deep product expertise.

Sol-Up - Nevada Hybrid Las Vegas, Nevada, United States
Posted 13 days ago

Sol-Up seeks a Solar Customer Support Specialist to deliver expert customer service and technical support for innovative solar energy products in Las Vegas.

Photo of the Rise User
Posted 13 days ago

McWane Ductile is looking for a detail-oriented Receptionist in Phillipsburg, NJ to provide excellent front desk support and enhance visitor and caller experiences.

Photo of the Rise User
STCU Hybrid 13501 E Sprague Ave, Spokane Valley, WA 99216, USA
Posted 4 days ago

STCU is looking for a traveling Teller in the Spokane Valley region to deliver high-quality member service and financial product support across multiple branches.

Photo of the Rise User
Posted 12 days ago

CircuitHub is looking for a detail-oriented Customer Support Specialist to join their 100% remote team and help shape the future of electronics manufacturing through outstanding customer service and collaboration.

Photo of the Rise User
Posted 2 days ago

A Practice Coordinator role at LifeStance Health focusing on front office operations and patient support to ensure smooth clinical practice management and high-quality patient experience.

Photo of the Rise User
Asphalt Green Hybrid New York, New York, United States
Posted 7 days ago

Energetic part-time Customer Experience Associate needed at Asphalt Green in New York to deliver outstanding service and support.

Photo of the Rise User

Responsible for patient registration and financial services in an acute care setting, enhancing patient experience and supporting revenue cycle operations at Centra Health.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

7150 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Care Representative at Gas South
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Service Representative at TaxRise
Photo of the Rise User
Someone from OH, Cincinnati just viewed Life Science Content and Community Specialist at Quartzy