Senior Manager, Control Management Opportunities – Global Commercial Services - job 21 of 21

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Where are these roles located within American Express?  

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.  

The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. We are looking for Senior Managers to support this team. They will focus on ensuring control management is embedded in the day-to-day operations of our organization.   

The Senior Manager will: 

• Provide additional identification of risks throughout business processes and systems (along with business process owners) 
• Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates) 
• Perform risk assessments on new business initiatives, including product development, to ensure accurate risk identification and mitigation in partnership with Risk Stripes, including but not limited to, Compliance, General Counsel, Information Security, Finance, Fraud, and Third-Party Risk.   
• Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making 
• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing 
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes 
• Manage categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping) 
• Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG) 
• Champion risk management practices within the business 
• Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring 
• Develop risk profiles and maintain an updated risk register(s) 
• Remain informed of the external regulatory landscape and current events impacting the financial services industry and be a key leader for sharing insights, better practices, themes, etc. across the enterprise.  

Required Qualifications:   

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
• Excellent project management, communication, and interpersonal skills 
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively  

Preferred Qualifications:   

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 
• Experience in at least two of the following:  
  • Providing identification of operational risks throughout business processes and systems 
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met 
  • Enhancing risk assessments and associated methodologies 
  • Managing large scale risk assessments for products, projects or services 
  • Managing independent control monitoring, including identification of control improvements 
  • Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing 
  • Managing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 
• Experience in financial services industry 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.