Senior Manager- Risk Management Third Party Resilience

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together. 

Third party resilience refers to the ability of  external vendors, suppliers, and service providers to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures and maintain operational stability, security and compliance in the face of such disruptions.  It ensures vendors can maintain their contractual obligations and operational continuity despite internal and external challenges.. As our business processes rely on Third parties for critical functions, it is essential for us to anticipate potential disruptions, strategize preventive measures, and ensure the organization can continue serving its customers without interruption caused by third party vendors.

Third Party Resilience program is part of the Operational Resilience and Business Continuity Management (BCM) team in Enterprise Shared Services(ESS) at American Express.  This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities related to services performed by third party vendors.  The team coordinates planning and preparedness for potential service disruptions and other crises.

As a Senior Manager of Third Party Resilience, you will be part of a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties.

 Key Responsibilities: 

• Collaborate with various BU stakeholders as the Subject Matter Expert for Third Party Risk Management Resilience pillar to: 
• Enhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendors
• Partner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk 
• Support Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts 
• Manage sole provider third party risk, including:
• Identify sole provider third party engagements 
• Define and implement resiliency risk management strategies for sole providers
• Establish sole provider risk reporting 
• Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions
• Conduct joint business continuity exercises with third parties
• Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management 
• Support benchmarking of our Third Party Resilience program to peer companies.

Minimum Qualifications:

Experience and Background:

• 6+ years’ experience in Risk Management and/or Business Continuity 
• Strong understanding of American Express products, services, and organizational structure 
• Strong problem-solving skills; ability to see the big picture with attention given to critical details. 
• Demonstrated ability to successfully manage multiple priorities under pressure. 
• Familiarity with Third Party Lifecycle Management program is preferred. 
• Bachelor’s degree required

 Leadership Skills:

• Demonstrate thought leadership and ability to work independently and creatively to solve problems.
• Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a matrixed organization. 
• Dynamic, self-motivated colleague with proven track record on driving process improvements.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. 
• Ability to communicate key risks to colleagues, business partners, and senior leaders 

Preferred Qualifications: 

• Familiarity with Third Party Lifecycle Management program is preferred. 
• MBA or advanced degree preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.