Fast Facts

Amplify is seeking a Director of CX Strategy & Special Projects to drive strategic initiatives and operational excellence in their Customer Experience department, supporting high-performing teams and special projects with a data-driven approach.

Responsibilities: Oversee strategic execution, support executive leaders, and manage a portfolio of special projects while fostering cross-team collaboration and enhancing operational effectiveness.

Skills: Strong analytical abilities, exceptional communication, project management experience, and capability in data-driven decision making are crucial for this role.

Qualifications: Bachelor’s Degree and 15+ years in strategy, operations, or project management, with experience in managing cross-functional teams and familiarity with performance management best practices.

Location: Remote - United States, United States of America

Compensation: $135000 - $165000 / Annually

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a full-time Director, CX Strategy & Special Projects (Director, Strategy) with a background in and passion for supporting high performing executives and leadership teams, leading cross-department special projects, and supporting the overall development and efficacy of teams at scale. 

The Director, CX Strategy & Special Projects will work closely with the AVP, Strategy, People, and Special Projects, the Customer Experience EVP, and entire Customer Experience Leadership team to advance Amplify’s strategic priorities within the Customer Experience department. This role requires a data-savvy, cross-functional leader who thrives in dynamic environments and is excited to support special projects, strategic planning, and the operational excellence of a high-performing team.

The Director will play a critical role in driving cross-team initiatives, leveraging data to inform decision-making, and managing a portfolio of special projects to achieve department and company goals. The ideal candidate is a generalist with strong organizational skills, a collaborative mindset, and a passion for driving results through strategic alignment and execution. This position is perfect for someone who excels at connecting dots, solving problems, and enabling teams to succeed.

Essential Responsibilities:

Strategic Execution & Support

• Partner with the AVP, Strategy to provide input on departmental strategic priorities and ensure alignment with organizational goals.
• Support the AVP and EVP in defining annual and quarterly priorities, maintaining focus on execution, and tracking progress.
• Collaborate with CX team leaders to develop clear strategies and implementation plans for key initiatives.
• Assist with executive communications, including preparation for memos, decks, meetings, events, and presentations.
• Partner to ensure team communications are clear, consistent, and timely across multiple stakeholders.
• Use data to identify trends, risks, and opportunities, ensuring decision-making is informed by insights and analytics.

Cross-Team Collaboration & Leadership

• Build and maintain strong relationships with internal and external stakeholders to advance business objectives.
• Act as a connector across teams, identifying synergies and fostering collaboration to maximize impact.
• Lead cross-functional projects and workstreams, ensuring alignment, efficient execution, and measurable outcomes.
• Design and facilitate team processes to promote accountability, transparency, and continuous improvement.

Special Projects & Operational Excellence 

• Manage a portfolio of special projects, defining scope, timeline, and deliverables in collaboration with stakeholders.
• Conduct discovery and root cause analysis to develop clear action plans and solutions for complex challenges.
• Develop and maintain reporting structures to provide visibility into project progress and outcomes.
• Lead and support change management efforts, ensuring smooth adoption of new processes and tools.
• Support the department in developing and maintaining frameworks for measuring impact and outcomes.

Minimum Qualifications

• Bachelor’s Degree or equivalent related work experience
• 15+ years of professional experience, with a track record of success in strategy, operations, or project management roles.
• Strong analytical skills with demonstrated ability to leverage data for decision-making.
• Exceptional written and verbal communication skills, with an emphasis on crafting high-quality memos and decks to synthesize information clearly and influencing diverse audiences to act or align. 
• Experience managing cross-functional projects and teams, delivering results in complex, fast-paced environments.
• Demonstrated ability to build relationships, navigate organizational dynamics, and influence without direct authority.
• Familiarity with performance management, talent development, and organizational effectiveness best practices.

TO BE SUCCESSFUL IN THIS ROLE

We’ve found that individuals who thrive in this role:

• You’re a strategic thinker and operator. When you face a large problem, your first instinct is to break it down into smaller, manageable pieces and ruthlessly prioritize what’s most important. You’re skilled at identifying key issues in complex situations and charting a clear path forward. You’re proactive in managing up to your manager and other stakeholders to align on priorities and drive results.
• You’re a conscious leader and learner. You care deeply about excellence and equity. You’re curious, reflective, and always open to feedback. Your high standards for integrity mean you’re trusted with sensitive information and always show up as your authentic self. Diversity, equity, and inclusion are at the heart of how you make decisions.
• You’re a compelling communicator. You’re great at making complex ideas simple and actionable. You know how to synthesize large volumes of information into clear, concise messages. You’re comfortable navigating discordant views, seeking out missing pieces, and presenting a strong recommendation for the next steps.
• You’re focused on outcomes. You’re laser-focused on achieving ambitious goals, even in the face of obstacles. You use data to inform your decisions and manage change effectively. You’re motivated by driving extraordinary results and cultural outcomes.
• You’re a coach and connector. You’re great at building strong relationships and coaching others to success. People feel respected and deeply connected to the team’s goals when working with you. You leverage your understanding of others’ motivations and contexts to influence key stakeholders toward meaningful outcomes.
• You’re self-driven and organized. You’re a master of follow-through and personal accountability. You don’t wait for direction—you take initiative to get things done. You persevere when faced with challenges and maintain an optimistic view of what’s possible.
• You’re delighted by playing a support role. You thrive on solving problems and driving long-term impact, even behind the scenes. You see challenges as opportunities and enjoy making work easier for everyone around you. You bring lightness and joy to your work, delighting others along the way.

ADDITIONAL INFORMATION 

Location: This position requires that Directors are permitted to work in the US, have residency in the US, and possess a valid US driver’s license. If selected, a regional assignment will be issued, but you may be asked to travel throughout the country based on business needs. 

Travel: Travel is required and considered an essential function of the job. This role will require an average of 10% travel, up to 20% throughout the year. Travel includes overnight stays at hotels and transportation via car, plane, and/or public transportation. 

Equipment: This position requires reliable home internet that can support video calls on Google Meet and Zoom and a quiet, professional place to conduct meetings. 

Compensation and Benefits: The gross salary range for this role is $135,000-$165,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance. Salary is one component of the Amplify Total Rewards package, which includes a 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave and development programs.  

Any communication to applicants relating to the Amplify hiring process will only come from email addresses with the domain amplify.com.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $135,000 - $165,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.