Fast Facts

Join Ascend Learning as a Supervisor of Client Success, where you will lead and coach a dedicated team to enhance customer training and product implementation in a fully remote setting targeted at improving educational outcomes.

Responsibilities: Lead the Client Success team, manage product implementation, drive customer value, support the sales team, and implement strategic plans for client engagement and product adoption.

Skills: Bachelor’s degree or equivalent experience, 5+ years in field sales/service, team management, proven problem-solving abilities, and strong customer service skills.

Qualifications: 2+ years of experience in team management, customer service, and preferably in Emergency Medical or Fire Services.

Location: This is a remote position in the United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As the Supervisor of Client Success, you’ll lead, motivate, and coach a client success team to deliver exceptional results in customer training and sales administration support. You’ll also help customers receive value quickly by managing product implementation and onboarding, drive additional value by encouraging deeper feature adoption, support the sales team in reducing administrative burdens, continuously refine goals to enhance the Customer Success Team. 

WHERE YOU’LL WORK

This is a remote position in the United States.

HOW YOU’LL SPEND YOUR TIME

• Support the leadership in implementing the Client Success team's vision and strategic plan, helping to define customer success and the metrics for measuring customer engagement and product adoption
• Represent the voice of the customer, inform Ascend’s sales process and product roadmap, collaborate with the sales team
• Provide feedback to teams regarding product and service enhancements
• Collect and integrate feedback from Sales, Operations, Marketing and Product teams to improve customer experience on an on-going basis
• Assist in creating, fostering, and communicating a customer feedback loop, in collaboration with the Client Success Director, promoting a company-wide customer success culture
• Manage and prioritize administrative support tasks for the Sales/Client Success team

WHAT YOU'LL NEED

• Bachelor’s degree in a related field or equivalent work experience may be considered
• 5+ years of field sales or service
• 2+ years of experience in team management and customer service
• 2+ years of experience working in the Emergency Medical or Fire Services industry (PSG only)
• Proven problem-solving skills, and a commitment to customer assistance
• Track record of teamwork, achieving goals, delivering best in class service, hitting goals and delivering key metrics and results
• Capable of leading internal and customer-facing webinars and training (PSG only)
• Ability to commit to the development of others, and possess a teaching mentality
• Up to 10% of travel is expected

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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