Customer Success & Growth Manager

We’re hiring a Customer Success & Growth Manager to lead how our sellers—digital health companies—get value from AVIA Marketplace.

You’ll own onboarding, engagement, and ongoing success, working directly with sales and marketing leaders to help them use buyer intent data to grow. This is a hands-on, high-ownership role with room to shape the function from the ground up.

Position & Purpose SummaryThis role is for someone who loves helping customers win—and knows that means being part relationship manager, part growth advisor, and part problem-solver.

You’ll work directly with digital health companies (our sellers) to make sure they get measurable value from the AVIA Marketplace. You’ll guide them through onboarding, help them use our platform to connect with health systems, and coach them on how to use buyer intent data to drive real results. You’ll be their go-to partner—someone they rely on to help them grow.

You’ll look for ways to deepen each relationship, identify growth opportunities, and prevent churn before it happens. You’ll collaborate with their marketing and sales teams, share insights with our internal product team, and use data to continually improve the seller experience.

Most importantly, you’ll own this function. You’ll be expected to shape how we support sellers at scale, build what’s missing, and continuously improve how we deliver value.

• Make sure digital health companies get value from AVIA Marketplace—from onboarding through ongoing engagement.
• Be the main point of contact for sellers. Keep them engaged and active, and help them use the platform to drive real results.
• Spot opportunities to deepen relationships, uncover upsell potential, and reduce churn.
• Partner with client marketing teams on campaigns that drive visibility with health systems.
• Collaborate with client sales teams on how to use Marketplace to support their efforts.
• Work closely with the product team to share what’s working, what’s not, and where we can make the experience smoother for both sides.
• Use data to focus your time and improve the seller experience.

• A strong sense of ownership—you’ll run the account management function end to end. You’ll be expected to assess what’s working, what’s not, and take the lead in improving it. This role is yours to shape.
• 3+ years of experience in customer success, account management, sales, or marketing in a B2B environment.
• Experience working directly with clients to support adoption, retention, or expansion—bonus points if you’ve worked with sales teams using intent data or tools like 6sense, Bombora, or similar.
• Practical knowledge of how sales and marketing teams operate—could come from running campaigns, doing outbound as a BDR/SDR, or managing customer success.
• Strong communicator, comfortable talking with everyone from junior marketers to the C-suite.
• Data-minded—you use what you learn from conversations and metrics to drive next steps.
• Bonus: familiarity with healthcare or digital health, but not required.
• Comfortable in a fast-moving environment where priorities shift—and excited to help shape what comes next.

• AVIA Marketplace is where healthcare leaders go to find the right digital health solutions—faster and with more confidence.
• It’s a two-sided platform: health systems use it to research and compare digital health companies, and digital health companies use it to showcase their solutions to decision-makers.
• On the platform, leaders can access trusted content, learn from their peers, and do the kind of deep research they’d normally save for an RFP. It’s built to make digital transformation in healthcare easier, faster, and better informed.

• Connect strategic goals to digital capability roadmaps
• Identify the right digital solutions to match those needs
• Build business cases and implementation plans for smarter investments
• Share best practices and accelerate execution through a peer network
• Manage their digital portfolios through our purpose-built platform

• You want to make an outsized investment of your time and talent in a growing company, and for that, be paid well, and enjoy great benefits.
• We are different.  We are a successful, well-funded, fast-growing company that still prides itself on our start-up values...like agility and risk-taking and celebrating (big wins, our diversity, and simple pleasures, like National Chocolate Lovers Day).  We have enough infrastructure that every day isn’t a fire drill. 
• We do work that matters—a lot—making exciting things happen in healthcare at a moment when exciting things really need to happen:  creative destruction of failed systems and blossoming of more efficient alternatives that create better experiences and win-for-all outcomes.
• We are each allowed to be—expected to be! —creative daily.  
• You’ve noticed—and appreciate—that we are genuinely committed to our Members and mission.  It’s not just lip service to build a company.
• You think we seem like cool, committed, smart people.  And with all due humility, yes, we really are. Passionate, practical, high-achieving and results-oriented, we also love to laugh, spitball big ideas, celebrate shared success, and share funny, embarrassing stories about our family members.

• We are parched for your Zone of Genius at this moment in our growth and development. 
• You have a bias to action, prize results over activity, value speed to market, and strive for efficiency. 
• You thrive in situations with big opportunities and limited direction.  They bring out your best talents to create, solve, own, guide, drive and stretch yourself and others.
• You share our intense curiosity about the impact of technology on our world, and want to bring that lens to bear on making a significant positive difference. Even though your native language is systems and data, you understand that when it comes to health care, behind every trend line and data point is a real person, and n=1.

Our company is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

AVIA provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the AVIA Talent Acquisition team.