Customer Success Engineer

As a Customer Success Engineer at Axonius Federal Systems, your key responsibilities will include providing technical support to ensure the smooth operation of infrastructure solutions, collaborating with customers to comprehend their needs for optimized performance, and leading onboarding activities. You’ll assess existing infrastructures to identify improvement opportunities, design tailored solutions, and work closely with cross-functional teams to address unique challenges faced by our Federal clients.

To qualify for the Customer Success Engineer position at Axonius Federal Systems, candidates should have 5-7 years of experience delivering technical support in a client-facing role, a strong understanding of networking concepts and protocols, and hands-on experience with technologies like Linux, Docker, and cloud platforms (AWS, Azure, or Google Cloud). Familiarity with scripting languages such as Python or Bash is also beneficial and a security clearance is preferred.

In the role of a Customer Success Engineer, you will directly influence national security efforts by working with government agencies to improve their cybersecurity measures. By providing tailored solutions and support, you’ll help ensure that their infrastructure meets federal regulations and adapts to emerging threats, thereby playing a vital role in protecting sensitive information.

You can expect a dynamic and collaborative work environment at Axonius Federal Systems. Being recognized as a Great Place to Work, the company values innovation and employee growth. As a Customer Success Engineer, you'll be part of a supportive team that fosters creativity and encourages professional development in a rapidly evolving tech landscape.

To succeed as a Customer Success Engineer at Axonius Federal Systems, it is essential to be familiar with cloud platforms like AWS, Azure, or Google Cloud and DevOps tools such as Docker, Kubernetes, and Jenkins. Understanding cybersecurity protocols and having hands-on experience with APIs and scripting languages will also enhance your ability to design technical solutions effectively.

When answering this question, focus on specific experiences where you successfully resolved issues or optimized systems for clients. Highlight your role in assessing technical challenges and providing actionable solutions tailored to client needs, particularly in environments similar to those of Axonius Federal Systems.

Discuss your methodology for evaluating existing infrastructures, identifying inefficiencies, and proposing solutions. Mention specific technologies or frameworks you utilize and how you engage with clients to ensure their needs are met while adhering to best practices.

Showcase your understanding of the Zero Trust principle, emphasizing the need for strict identity verification and least-privilege access controls. Provide examples of how you'll apply this model in practical scenarios, particularly in federal operations.

Highlight your commitment to continuous learning through attending industry workshops, following tech blogs, and participating in online communities. Share specific resources you rely on to stay informed about trends in cybersecurity and infrastructure management.

Provide a concrete example that focuses on your ability to communicate technical information to non-technical team members, coordinate efforts for solution delivery, and ensure that project goals were met through effective teamwork.

Discuss specific projects or roles where you've worked with cloud platforms such as AWS, Azure, or Google Cloud. Be specific about the tools you used and the outcomes of your contributions, demonstrating both technical skill and problem-solving ability.

Share your approach to gathering feedback, such as surveys or regular check-ins, and how you incorporate that feedback into improving service delivery. Highlight any metrics you’ve tracked to measure success.

List your proficiency in coding languages such as Python or Bash, and provide examples of how you've applied these skills in real-world scenarios, particularly in automation tasks or backend operations.

Explain your process of engaging with clients to gather requirements through interviews or workshops and how you document and translate their needs into actionable technical plans. Highlight your collaborative approach with technical teams to ensure successful implementation.

Express your interest in Axonius Federal Systems’ mission to improve national security and your enthusiasm for being part of a team that drives technological innovation. Highlight what you find compelling about the company culture and values.