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Global Logistics Performance intern

Hi, we’re Back Market.


We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.


Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.


Are you ready to join us? 


Are you a data-driven individual with a knack for optimization and a passion for logistics? Do you dream of leading impactful projects that improve customer experience, boost quality and reduce costs? If so, we have the perfect internship for you!


About Us: Join our dynamic team where innovation meets efficiency. 


The Logistics team, composed of 5 people based in Bordeaux, Paris, and New York City, ensures that all Back Market orders get delivered to customers safely and on time, while providing convenient and cost-effective solutions for shipping returns and trade-ins.


YOUR MISSION (IF YOU ACCEPT IT): 🥇
  • Monitor Performance: Keep a close eye on the performance of our logistics partners (transport and fulfillment).
  • Lead Projects: Take the reins on key projects involving BackShip (our shipping solution for sellers) and other BM service teams (Customer Care by Back Market, BackPack) to improve service efficiency and find synergies.
  • Enhance Delivery Experience: Lead initiatives to improve the quality of the seller or customer experience, particularly in claims resolution, working closely with the Logistics operations team, the Care team, the Sellers team, and the Seller Support Center team.
  • Analyze Data: Dive deep into Quality & Financial KPIs to explain week-over-week fluctuations and gaps with targets.
  • Optimize Flows: Support the optimization of Trade In & Return logistics flows by helping us define our carrier mix strategy.
  • Drive Adoption: Contribute to the adoption of the BackShip service among sellers and enhance the value proposition.


YOU ARE IN THE RIGHT PLACE IF:⭐
  • Data Enthusiasts: Strong analytical skills and a love for working with data (Excel has no secrets for you!). Knowledge of SQL or eagerness to learn is highly desirable.
  • Team Players: Capacity to work with transversal teams.
  • Experience: Previous experience in e-commerce, logistics, or a start-up is a plus.
  • Communicators: Excellent verbal and written communication in English (French is a plus, but not mandatory).
  • Adaptable: Comfortable working in a fast-paced environment.


WHY JOIN US ?✌️
  • Real Impact: Your work will directly contribute to our team’s KPIs, and you’ll get full ownership on your projects (with the level of support that you need!)
  • Mentorship: Your tutor will guide you throughout your internship and ensure you can make the most of your experience
  • Community: Be part of a mission-driven company with a fired-up culture, and enjoy being part of our regular company events
  • Well-being at work: Good work-life balance, amazing offices with free sports sessions, and of course super nice colleagues will make the days more enjoyable!


ABOUT THIS INTERNSHIP:📜
  • Starting date: July 2025
  • Duration: 6 months Full-time internship (35h/week - Monday to Friday)
  • Location: Paris, France
  • Requirement: You must have an internship agreement provided by your French school.


RECRUITMENT PROCESS: 📅
  • Video-call Interview with the Talent Acquisition Specialist
  • Business case - Home assignment
  • Technical assessment and team fit interview with the manager and another member of the team


WHY SHOULD YOU JOIN US ? ✌🏼


At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).


No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 


At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 


If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

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What You Should Know About Global Logistics Performance intern, Back Market

Hey there! We're Back Market and we're on a mission to make tech reliable, affordable, and considerably better for our planet. If you're a passionate data enthusiast and eager to embrace challenges in the logistics space, our Global Logistics Performance Intern position in Paris might just be your calling. Picture this: as part of our dedicated Logistics team, spread across Bordeaux, Paris, and New York City, you’ll play a key role in ensuring that our refurbished devices get delivered safely and on time to our customers. Your mission includes monitoring and enhancing the performance of our logistics partners, leading exciting projects such as improving the BackShip service, and diving into data analysis to make sense of our KPIs. You’ll have the opportunity to work closely with multiple teams, from Customer Care to Logistics Operations, all while making a positive impact on the environment with every device sold. We're looking for someone who thrives in a dynamic environment, is ready to take on real projects, and loves working with data—bonus points if you have experience in e-commerce or logistics. With invaluable mentorship, a supportive team, and a vibrant culture, this internship is your chance to make a difference while growing your career. Excited? We can't wait to meet you!

Frequently Asked Questions (FAQs) for Global Logistics Performance intern Role at Back Market
What does a Global Logistics Performance Intern do at Back Market?

As a Global Logistics Performance Intern at Back Market, your main focus will be on optimizing logistics processes and enhancing the delivery experience. This entails monitoring logistics partner performance, leading essential projects, and working closely with different teams to improve service efficiency. You will analyze quality and financial KPIs to troubleshoot week-over-week fluctuations, and assist in defining strategies to enhance trade-in and return logistics flows. Your role will be pivotal in supporting the overall mission of making tech both affordable and environmentally friendly.

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What skills are required for the Global Logistics Performance Intern at Back Market?

To excel as a Global Logistics Performance Intern at Back Market, strong data analysis skills are essential. You should be comfortable working with tools like Excel, and knowledge of SQL is highly desirable. Additionally, teamwork is crucial, as you will collaborate across multiple teams. Good communication skills in English are necessary, while knowledge of French is a bonus. Being adaptable and able to thrive in a fast-paced environment will also serve you well in this role.

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What is the duration and location of the Global Logistics Performance Internship at Back Market?

The Global Logistics Performance Internship at Back Market is a full-time role for 6 months, starting in July 2025. The internship is located in Paris, France, offering you the chance to work in one of the most vibrant cities while being part of a mission-driven team. To apply, ensure you have an internship agreement provided by your French school.

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What will I learn during my Global Logistics Performance Internship at Back Market?

During your internship at Back Market, you will gain hands-on experience in logistics management and data analysis. You'll learn to monitor and improve logistic performance, manage projects that enhance customer experience, and analyze key performance indicators. Additionally, you'll develop skills in cross-team collaboration, strategic problem-solving, and effective communication. With support from a mentor, you'll have the opportunity to contribute meaningfully to real projects and have a direct impact, all while growing professionally.

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How does Back Market support its interns in the Global Logistics Performance role?

At Back Market, we are committed to providing our interns with a supportive and engaging experience. You will receive mentorship throughout your internship, ensuring you can maximize your learning and growth. The company culture promotes community and collaboration, highlighted by regular events and activities that encourage team bonding. Moreover, we prioritize well-being at work, offering a good work-life balance and a vibrant environment that makes every day enjoyable!

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Common Interview Questions for Global Logistics Performance intern
What interests you about the Global Logistics Performance intern position at Back Market?

In answering this question, highlight your passion for logistics, data analysis, and sustainability. Explain how Back Market's mission resonates with your values, and share specific experiences or skills that make you a good fit for this role. Emphasize your enthusiasm for working in a collaborative environment and how you look forward to contributing to impactful projects.

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Can you describe your experience with data analysis and how it relates to logistics?

When answering this question, provide examples where you have used data analysis in previous roles or projects. Discuss tools you’ve used, such as Excel or SQL, and explain how you applied data to optimize processes or improve decision-making. Illustrate your analytical thinking and problem-solving skills in a logistics context, showcasing your ability to drive results.

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How would you approach a project aimed at improving logistics efficiency?

In your response, outline a structured approach to tackling such a project. Start by identifying the key objectives and benchmarks for success. Describe how you would gather data, analyze current processes, engage stakeholders, and implement necessary changes. Highlight your ability to leverage teamwork and communication to ensure project alignment across departments.

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Describe a challenge you faced while working in a team and how you handled it.

Be prepared to candidly share a specific example from your past experiences where teamwork faced challenges. Discuss the nature of the challenge, the steps you took to address any conflict or obstacles, and the end result. This demonstrates your problem-solving skills, adaptability, and ability to collaborate effectively—qualities valuable in the logistics field.

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What strategies would you use to enhance the delivery experience for Back Market customers?

To effectively respond, showcase your understanding of customer service and logistics. Discuss potential strategies such as utilizing customer feedback, optimizing shipment tracking processes, improving packaging, or enhancing communication regarding delivery timelines. Highlight your eagerness to dive into data and KPIs to identify areas for improvement.

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How do you prioritize tasks when managing multiple projects?

Explain your method for prioritizing tasks, such as evaluating deadlines, project importance, and resource availability. Share techniques such as creating to-do lists, using project management tools, or seeking team input to effectively allocate time and efforts. Highlight the importance of communication and adaptability in a fast-paced environment like Back Market.

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What role does data play in your decision-making process?

Data is crucial in informed decision-making. Explain how you consistently rely on data to assess performance, identify trends, and validate assumptions in logistics. Discuss how you incorporate data-driven insights into strategic planning and operational improvements and how data helps you assess the effectiveness of different actions taken.

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What do you know about Back Market and its mission?

In your answer, showcase your knowledge of Back Market’s goals, emphasizing its commitment to affordability, sustainability, and providing a reliable marketplace for refurbished tech. Discuss the importance of reducing carbon emissions and how the organization’s initiatives align with your values. This shows genuine interest and engagement with the company's vision.

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How would you handle customer inquiries related to logistics issues?

Demonstrate your understanding of effective customer service. Discuss how you would actively listen to customer concerns, analyze the issue at hand, and collaborate with relevant teams to find a prompt resolution. Emphasize the importance of communication, empathetic engagement, and follow-up to ensure customer satisfaction.

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Why should we choose you for the Global Logistics Performance intern position?

Your response should confidently summarize your relevant skills, experiences, and enthusiasm for the role at Back Market. Highlight your analytical capabilities, team collaboration, and commitment to the company’s mission. Mention how you can add value and drive initiatives that contribute to optimizing logistics and enhancing customer satisfaction.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
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Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
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Health Savings Account (HSA)

Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a leading global tech company are three solid reasons to wake up every morning. Taking part in Back Market’s adventure means committing ...

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Internship, hybrid
DATE POSTED
April 15, 2025

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