NB: This is a London based role - the successful candidate should be based in or around London, and be happy to work from our Old Street office 3 days per week.
Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.
💻 What will you be doing?
As a part of our Customer Success team across the UK, USA and Australia, you’ll play a key role in ensuring our customers have an incredible experience with Blink and maximise the platform. As a Customer Experience Manager, you’ll be the first point of contact for our small and midsize (SME) customers, and Blink admins, ensuring they feel supported and valued. You’ll also be responsible for SME renewals, expansion opportunities and driving customer advocacy. This role is a hybrid of Customer Success and Customer Support, reporting into the Head of Customer Success, EMEA.
Your responsibilities will include:
🚀 About you
The successful candidate will be resourceful, curious and a fast learner who loves working with customers. You’ll quickly understand customer needs, empathise with challenges, and proactively drive solutions. We're also looking for:
💚 About us
We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.
💰 What we offer
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious team embarking on a journey most start-ups can only dream of!
Benefits include:
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age
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