NB: This is a London based role - the successful candidate should be based in or around London, and be happy to work from our Old Street office 3 days per week.
Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.
💻 What will you be doing?
As a part of our Customer Success team across the UK, USA and Australia, you’ll play a key role in ensuring our customers have an incredible experience with Blink and maximise the platform. As a Customer Experience Manager, you’ll be the first point of contact for our small and midsize (SME) customers, and Blink admins, ensuring they feel supported and valued. You’ll also be responsible for SME renewals, expansion opportunities and driving customer advocacy. This role is a hybrid of Customer Success and Customer Support, reporting into the Head of Customer Success, EMEA.
Your responsibilities will include:
🚀 About you
The successful candidate will be resourceful, curious and a fast learner who loves working with customers. You’ll quickly understand customer needs, empathise with challenges, and proactively drive solutions. We're also looking for:
💚 About us
We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.
💰 What we offer
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious team embarking on a journey most start-ups can only dream of!
Benefits include:
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Visa as an Implementation Associate to play a crucial role in managing client configurations and enhancing operational efficiency.
Join Vanderbilt University Medical Center as an OR Technical Assistant to provide essential support in surgical procedures and maintain a sterile environment.
We are looking for a dedicated Scheduling Specialist to join St. Luke’s Hospital and enhance our patient scheduling process.
Join the award-winning team at Desert Valley Hospital as a Registered Nurse (RN) in Emergency Services to deliver exceptional patient care in a dynamic setting.
Become an integral part of Perry Homes as an Internet Home Consultant, specializing in lead management and customer engagement.
Join the Revco Solutions team as a Full-Time Collection Specialist and help customers manage their accounts while enjoying competitive pay and benefits.
We are looking for a dedicated Spanish Speaking Customer Service Representative to enhance customer experiences in airline reservations.
Embrace your nursing skills with CommonSpirit Health as you join a team dedicated to delivering outstanding care in diverse communities.
Join CommonSpirit Health as a CNA Med Surg and contribute to delivering high-quality patient care in a supportive team environment.
Join Rippl as a Licensed Clinical Social Worker and help transform dementia care for seniors and their families through innovative support services.
Contribute to memorable experiences at Denver Botanic Gardens as a Seasonal Events Assistant, providing vital support for successful events.
Join Sedgwick as a Clinical Behavioral Health Specialist, where you'll impact lives by addressing psychosocial and medical challenges faced by claimants.
Join GE Vernova as a Senior Power Customer Portfolio Manager to drive customer success and operational excellence in the energy sector.
Subscribe to Rise newsletter