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Studio Sales Advisor

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BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.

Job Summary:
The Studio Sales Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:

Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
Assist members/guests in person when they are in the studio and over email as inquiries come in.
Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
Initiate tasks and perform duties without direction/micromanagement.
Monitor incoming emails and ensure proper check-in procedures are followed.

Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete. No limits, no thresholds: just unlimited commissions.

Essential Duties & Responsibilities:

Member and Guest Check-in Compliance
- Greet all incoming members and guests
- Ensure all check-in procedures are followed
- Thank guests for coming as they exit
Sales
- Create new business internally through member promotions, referrals, and inquiries
- Promote specials to current and future guests
- Reach out to existing and potential members via email for sales opportunities
- Reconcile and report all incoming and outgoing transitions
- Successfully attain personal sales revenue targets
- Customer Service & Operations
- Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
- Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
- Update Supply Request Log and Maintenance Log (depending on the issue)
- Promote and sell merchandise
- Keep the front desk area and entryway clutter-free, orderly, and clean
- Perform general cleaning duties to include hourly bathroom room and studio checks
- Follow up with members who have enrolled to ensure we are exceeding expectations
- Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:

1-2 years of customer service or sales experience preferred
1-2 years MindBody software experience preferred
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

High School Diploma or GED required

Physical Requirements:

The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs.

Work Environment:

While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Average salary estimate

$48000 / YEARLY (est.)

min

max

$36000K

$60000K

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What You Should Know About Studio Sales Advisor, BODYROK White Plains

Are you a fitness fan with a passion for customer service? BODYROK is on the lookout for a Studio Sales Advisor in White Plains, New York! As part of our dynamic team, you'll play a crucial role in promoting our high-energy, low-impact Pilates workouts that redefine both body and mind. In this role, you'll connect with new and existing members, building relationships and driving membership enrollments. Your days will be filled with greeting guests, assisting with inquiries, and maintaining an inspiring studio atmosphere. We're looking for someone enthusiastic and self-motivated who can deliver our BODYROK Service Promise while keeping the studio clean and welcoming. If you thrive on personal achievement and sales success, this is the perfect opportunity to turn your passion into earning potential, as there are no limits to your commissions! Alongside generating revenue, you'll also support instructors, ensure smooth check-in processes, and create a community vibe that keeps our members coming back for more. If you're ready to jump into a role that helps others reach their fitness goals while growing professionally, BODYROK wants you on our team!

Frequently Asked Questions (FAQs) for Studio Sales Advisor Role at BODYROK White Plains

What are the responsibilities of a Studio Sales Advisor at BODYROK?

As a Studio Sales Advisor at BODYROK, your primary responsibilities include providing exceptional customer service to members and guests, supporting instructors, and generating sales through relationship building with potential and existing members. You will handle guest check-ins, promote memberships and specials, maintain an organized studio environment, and ensure that inquiries and requests are efficiently addressed.