Technical Trainer

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Technical Trainer
Job Type: Permanent, Full-Time
Job Location: Ottawa, ON
Work Model: Hybrid

Position Summary

We are looking for a Technical Trainer to design and deliver technical training programs for employees, clients, and end-users. The ideal candidate will have expertise in instructional design, technical concepts, and adult learning methodologies to ensure effective knowledge transfer. This role involves developing training materials, conducting in-person and virtual sessions, and assessing training effectiveness.

Responsibilities

Training Program Development

• Design, develop, and update technical training courses for software, hardware, and IT systems.
• Create engaging learning materials, including presentations, manuals, videos, and e-learning modules.
• Tailor training programs to different audiences, including developers, system administrators, and end-users.

Training Delivery & Facilitation

• Conduct instructor-led training (ILT) and virtual training sessions for internal and external users.
• Utilize hands-on labs, interactive exercises, and real-world scenarios to enhance learning.
• Deliver workshops, webinars, and one-on-one coaching sessions as needed.

Evaluation & Continuous Improvement

• Assess learner progress and provide feedback to ensure knowledge retention.
• Gather feedback from trainees to improve training materials and delivery.
• Keep training programs up to date with the latest technology trends and industry best practices.

Collaboration & Knowledge Sharing

• Work closely with technical teams to stay updated on product features and system changes.
• Collaborate with HR, IT, and management to identify training needs and learning goals.
• Develop onboarding training for new employees and technical certification programs.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, Education, or a related field.
• Certifications such as Certified Technical Trainer (CTT+), AWS Certified Trainer, or Microsoft Certified Trainer (MCT) are an asset.

Technical Concepts & Methodologies

• Strong understanding of IT systems, software development, networking, or cloud computing.
• Knowledge of learning management systems (LMS) and e-learning tools.
• Familiarity with instructional design models (ADDIE, Bloom’s Taxonomy).

Soft Skills & Competencies

• Excellent presentation and communication skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Strong organizational and time-management skills.
• Adaptability to different learning styles and training methods.

Experience

• 3-6 years of experience in technical training, instructional design, or IT training.
• Experience in delivering both classroom and virtual training.
• Exposure to content development tools.

Technical Environment

• Learning Management Systems (LMS): Absorb
• Training Tools: Camtasia, Microsoft Word, PowerPoint, Visio
• Content Management Systems: SharePoint, OneDrive
• Collaboration Platforms: Microsoft Teams, Jira, Zoom, WebEx

Mandatory Requirements

• Language: Fluency in English (reading, writing, speaking)
• Travel: Ability to travel domestically/internationally (passport required)
• Security Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Reliability (Level 1) clearance

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.