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Field Svc I Technician

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About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

In this position, you’ll be accountable for: - Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. - Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Showcasing strong customer communication and satisfaction skills. - Maintaining the performance of assigned machines. - Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $19.00- 26.31/ hr Do you meet these requirements? - Hold a High School diploma or equivalent experience required. - Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. - Ability to travel (valid driver's license and acceptable driving record necessary). - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-JZ1 #LI-ONSITE

Average salary estimate

$47195 / YEARLY (est.)

min

max

$39520K

$54870K

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What You Should Know About Field Svc I Technician, Canon U.S.A., Inc.

Are you ready to embark on an exciting career as a Field Service Technician at Canon USA? This role is all about ensuring customers have the best experience with our devices while maintaining high service standards. As a key member of our team, your primary focus will be on providing top-notch routine maintenance for Canon-supported products. You'll be responsible for accurately documenting product failure trends and addressing serviceability issues, so great communication skills are a must. Every day will bring a new challenge, whether it's meeting the demands of our valued customers through efficient on-site maintenance or properly maintaining all necessary technical documentation. We're looking for someone who thrives in a fast-paced environment and loves solving problems while keeping our machines running smoothly. To succeed in this role, you should have a high school diploma or equivalent experience, a basic understanding of internet environments, and the ability to lift up to 50 pounds regularly. At Canon, we believe in empowering our employees with the tools and knowledge needed to excel, and you’ll enjoy a range of benefits, including competitive compensation and a welcoming company culture that embraces community involvement. Join Canon USA, a leading provider of digital imaging solutions with a commitment to innovation and customer satisfaction. If you're ready to make a difference and be part of a company that values integrity and teamwork, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Field Svc I Technician Role at Canon U.S.A., Inc.

What are the main responsibilities of a Field Service Technician at Canon USA?

As a Field Service Technician at Canon USA, your main responsibilities will include providing efficient on-site maintenance for Canon-supported products, documenting product issues and serviceability, and ensuring the performance of assigned machines. You'll need to maintain high levels of customer satisfaction through effective communication and quick resolutions to technical problems.