Billing System Engineering Manager

The Billing System Engineering Manager at Canonical is responsible for leading and mentoring a team of software engineers while focusing on the development of an internal billing system that enhances the customer experience. This role involves collaborating with business departments to validate billing accuracy, improving established processes, and ensuring the highest engineering quality is maintained.

To qualify for the Billing System Engineering Manager position at Canonical, candidates should have experience as a software developer, preferably in Go or Python, along with hands-on experience as an engineering manager or team lead. Experience in designing or implementing billing systems and excellent communication skills are also essential, ensuring effective collaboration in a remote work environment.

The Billing System Engineering Manager at Canonical operates in a fully remote setting, allowing for flexibility in work hours and location. Since Canonical has been remote-first since 2004, the company values the ability to work effectively with teams spread across the globe while maintaining high levels of organization and productivity.

At Canonical, the Billing System Engineering Manager role comes with considerable growth opportunities, including a personal learning and development budget of $2,000 per year, annual compensation reviews, and the chance to participate in international travel for team meetings or 'sprints'. This role also provides exposure to open-source technologies and engineering excellence.

Canonical fosters a diverse and inclusive culture where collaboration, continuous learning, and innovation are highly valued. As a Billing System Engineering Manager, you'll be part of an environment that encourages excellence, embraces different perspectives, and supports a balanced work-life, all while being proud advocates of open-source solutions.

In answering this, focus on your leadership style, how you’ve mentored team members, and the techniques you use to foster collaboration and productivity. Mention specific experiences you have that demonstrate your ability to lead teams successfully, such as managing a project from concept to delivery.

Highlight the critical role that billing systems play in customer relationship management and business operations. Discuss how accurate billing contributes to customer satisfaction and loyalty, as well as the importance of integrating with other systems like CRM for streamlined processes.

You can discuss methodologies you’ve employed, such as Agile or Scrum, to manage project timelines effectively. Explain how you set priorities based on customer needs and business implications, and how you ensure your team remains on track to meet deadlines.

Mention specific techniques such as feedback loops, retrospectives, or using metrics to analyze team performance. Discuss how you encourage continuous learning and adapt processes based on team input and changing business objectives to improve efficiency.

Explain the tools and practices you utilize for fostering open lines of communication, such as regular check-ins, updates via project management tools, and the importance of cultivating a culture of transparency and responsiveness among remote team members.

Share a specific situation, outlining the problem, your approach to finding a solution, and the outcome. Highlight your problem-solving skills and ability to navigate team dynamics effectively.

Discuss both technical skills, such as proficiency in programming languages and understanding of billing systems, as well as soft skills, including leadership, communication, and the ability to foster collaboration among diverse teams.

Describe your approach to conflict resolution, emphasizing the importance of understanding all perspectives, facilitating open dialogue, and working toward a solution that maintains team morale and productivity.

Share your enthusiasm for open source software and how Canonical’s mission aligns with your professional values and goals. You might mention specific projects or aspects of the company culture that resonate with you.

Discuss the resources you use to keep your skills sharp, such as industry webinars, online courses, publications, and participation in relevant communities to stay informed about new developments affecting billing systems.