Executive Manager Strategy and Operations

As the Executive Manager of Strategy and Operations at CommBank, your key responsibilities will include managing legal technology, overseeing legal panel relationships, and developing strategies for effective ways of working within our Legal & Group Secretariat division. You will be essential in driving adoption of legal technology and ensuring all supplier management activities align with our business objectives.

While legal qualifications are preferable, they are not essential for the Executive Manager Strategy and Operations position at CommBank. A solid understanding of legal technology, strong communication skills, and a proven background in strategy or supplier relationship management will set you apart as a strong candidate.

CommBank values flexibility and offers various working options for the Executive Manager Strategy and Operations role. This includes changing start and finish times, hybrid arrangements of remote and office work, and part-time options, ensuring that you can balance your professional responsibilities with personal needs.

In the Executive Manager of Strategy and Operations position at CommBank, you will collaborate with a diverse range of stakeholders, including leaders across the Legal & Group Secretariat division and teams responsible for strategy, operations, e-Discovery, and Line 1 Risk. Your role will require effective communication and relationship management at all levels of seniority.

As the Executive Manager Strategy and Operations at CommBank, your expected impact in the realm of legal technology includes driving the adoption of emerging technologies, assessing threats and opportunities, and providing regular performance reporting. You will work towards creating a more efficient and innovative legal operations environment that meets the strategic priorities of the organization.

When responding, emphasize specific tools or technologies you've implemented, and highlight how they transformed legal processes, improved efficiency or reduced costs. Discuss your strategic approach in selecting and managing technology vendors.

Share your methodology for prioritizing tasks based on urgency and impact. Discuss the importance of clear communication, regular check-ins, and building rapport with stakeholders to maintain strong relationships.

Outline your strategies for maintaining transparency and accountability with suppliers. You could discuss regular performance reviews, feedback loops, and collaborative problem-solving to strengthen partnerships and drive better outcomes.

Mention your engagement with industry groups like CLOC, attending webinars, or subscribing to legal tech publications. Highlight your proactive approach to integrating knowledge into your team's practice.

Detail the project scope, your role, the challenges faced, and the outcomes achieved. Include metrics that demonstrate the project's success, such as time saved or cost reductions.

Discuss how open, transparent communication fosters collaboration and trust among team members and stakeholders. Highlight your tactics for effective communication, especially across different levels of the organization.

Talk about your strategies for analyzing legal costs, negotiating rates, and developing strong relationships with legal teams. Consider discussing innovative methods to drive down expenses without compromising quality.

Address how you encourage feedback, promote team brainstorming sessions, and utilize performance metrics to identify areas for growth. Discuss your commitment to setting and tracking improvement goals.

Reflect on challenges such as adapting to digital transformation, managing costs, and ensuring compliance. Share your insights on strategic responses and your proactive measures to tackle these challenges.

Explain your approach to understanding the organization's strategic priorities and how you communicate these objectives with your team. Discuss how you evaluate outcomes and adjust strategies to remain aligned.