AVP, Branch Manager - Los Angeles/Silverlake Area

As the AVP, Branch Manager at Citi, your primary responsibilities will include leading a team of employees to drive sales, ensuring high levels of customer service, and managing branch operations efficiently. You'll also be tasked with conducting performance evaluations, developing staff through training and career progression opportunities, and overseeing compliance to maintain positive audit ratings. A key part of your role will involve strategic planning to meet the branch's annual goals.

To be considered for the AVP, Branch Manager role at Citi, candidates should possess a Bachelor's degree or equivalent experience and have 5-8 years of relevant experience in the banking or financial industry. Proven leadership skills and experience managing teams effectively are also essential for this role. Strong analytical and communication skills will further enhance a candidate's ability to succeed in this position.

Career progression for an AVP, Branch Manager at Citi can lead to higher management roles within the consumer sales division. Successful performance in this role may open opportunities for advancement to Director-level positions or higher. Citi promotes a culture of professional development, which includes identifying training needs and offering career progression pathways for individual employees.

Citi provides a comprehensive benefits package to support its employees in the AVP, Branch Manager position. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan, life and disability insurance, as well as wellness programs. Additionally, Citi offers paid time off, which encompasses vacation days and sick leave, ensuring employees can balance their professional and personal lives effectively.

The salary range for the AVP, Branch Manager position at Citi is between $76,480.00 and $114,720.00, depending on experience and qualifications. In addition to the base salary, Citi may offer discretionary and formulaic incentive awards, providing additional earning potential for high performers in this role.

In an interview for the AVP, Branch Manager role, it’s beneficial to describe a leadership style that emphasizes collaboration, clear communication, and accountability. Highlight how you create an environment that supports team development and proactively addresses challenges while always aiming to meet branch goals and enhance customer satisfaction.

When addressing underperforming employees as an AVP, Branch Manager, mention the importance of conducting performance evaluations to identify areas for improvement. Discuss how you would create a development plan tailored to the employee's needs, incorporating regular check-ins and feedback while ensuring alignment with branch objectives.

In your response, detail specific strategies you would implement, such as analyzing customer data to tailor services, fostering strong relationships with clients, and training staff on upselling techniques. Emphasize the importance of setting realistic yet challenging sales targets and maintaining a motivated team.

Prepare to share a relevant story that illustrates your problem-solving and crisis management skills. Highlight your critical thinking, the collaborative approach you took with your team, and the successful outcomes that resulted from your actions, demonstrating your capability for the AVP, Branch Manager position.

Discuss your methodical approach to compliance by mentioning regular training sessions, creating a culture of awareness about regulations, and conducting audits to identify potential issues. Illustrate your understanding of the importance of compliance in maintaining the branch’s reputation and operational integrity.

Customer feedback is essential in my management approach; it drives improvements in service delivery and employee training. Discuss how you collect and analyze feedback to inform decisions and adjust strategies, ensuring the branch continually meets customer expectations.

Explain your approach to team building by highlighting team-oriented activities, clear communication of goals, and opportunities for professional growth. Mention your strategies to encourage collaboration and foster a strong sense of belonging among team members.

Discuss your method for conducting performance evaluations based on clear metrics that align with branch goals. Emphasize the importance of honest feedback, celebrating successes, and coaching for improvement, showcasing your leadership effectiveness.

Explain how you stay organized in a fast-paced branch environment through prioritization based on urgency and impact. Discuss your techniques, such as daily huddles and scheduling, to ensure that the team remains focused on key objectives while adapting to changing demands.

In your response, express your enthusiasm for Citi's values and commitment to customer service, highlighting how your personal and professional goals align with those of the company. Share your passion for leading a team in a vibrant community like Los Angeles and your desire to contribute to its growth and success.