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Client Support Technician (REF1777O)

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Job Description

Position Overview:

Provide support to our government customers on Peterson Space Force Base.

The salary range for this position is $63k - $68k - depending on experience

Primary Duties

  • Resolve desktop, laptop, peripherals, cell phone, and -related issues for our customers. Work requires supporting both classified and unclassified networks.
  • Track computer inventory as components are transitioned in and out of the maintenance area.
  • Document Lesson Learned and operational continuity.
  • Image computers with the latest Standard Desktop Configuration (SDC).
  • Capture and present metrics of work ongoing and completed.
  • To assist customers with learning new capabilities, one-on-one support with clients and/or group support sessions may be required.  
  • Account management will be conducted for CSL duties.
  • The position is subject to cross-utilization with related contract positions. This ensures continuity in several support areas.
  • Responsible for staying current on the latest hardware and software our customers use.
  • Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.  
  • Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and information on provisioning/de-provisioning accounts, including assistance with Rules of Behavior Agreements.
  • Gather initial Classified Messaging Incidents (CMI) info.

Qualifications

Required Competencies: 

  • Strong knowledge of computer system repair and maintenance.
  • Can rapidly identify and troubleshoot problems with SharePoint, TMT, and other collaboration tools.
  • Excellent communication skills with the ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
  • Ability to cross-matrix and support personnel in our tiered services structure.

Education/Certifications:

  • Bachelor’s degree in computer science, computer systems analysis, or a related field with 4+ years of experience.
    • Additional relevant experience may be substituted for the bachelor’s degree requirement (e.g., an associate degree and 6+ years’ experience or a high school diploma and 7+ years’ experience).
  • DoD 8570 IAT Level II Certification with CompTIA Security+ CE (required)
  • A+ Certificate (desired).

Desired Experience:

  • Experience with iPhone configurations and computer peripheral troubleshooting.

Clearance Requirements: 

  • Active Secret Clearance Required
  • Must be a US Citizen

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. 

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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CEO of Citizant
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Average salary estimate

$65500 / YEARLY (est.)
min
max
$63000K
$68000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Support Technician (REF1777O), Citizant

As a Client Support Technician at Citizant in beautiful Colorado Springs, Colorado, you will be an integral part of our mission to provide top-notch IT services to the U.S. government. In this role, you’ll support our clients at Peterson Space Force Base, resolving issues with desktops, laptops, and peripherals. Your expertise will be crucial in maintaining both classified and unclassified networks, ensuring the smooth operation of our government services. You'll be responsible for tracking computer inventory, documenting lessons learned, and imaging computers with the latest Standard Desktop Configuration. This position is all about collaboration—whether it's providing one-on-one assistance to clients or leading group support sessions, you'll help our customers learn new capabilities and maximize their tools. Understanding the latest hardware and software is a must, as you'll configure and optimize Windows operating systems to ensure access to all necessary resources. Plus, you’ll assist with network account setups, gathering important information, and ensuring continuity of services across support areas. Citizant values passionate and ethical team players who thrive in a collaborative environment. With a competitive salary range of $63k - $68k, this is your chance to grow both personally and professionally while making a real impact in the IT landscape. If you’re ready to take on these challenges and contribute to a better future, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Client Support Technician (REF1777O) Role at Citizant
What are the primary responsibilities of a Client Support Technician at Citizant?

As a Client Support Technician at Citizant, your main responsibilities include resolving issues with desktop and laptop computers, tracking inventory, optimizing Windows operating systems, and assisting clients in understanding their technological tools. You’ll work in diverse environments, supporting both classified and unclassified networks, providing crucial support to ensure operational efficiency on Peterson Space Force Base.

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What qualifications are needed for the Client Support Technician position at Citizant?

To apply for the Client Support Technician role at Citizant, you need a Bachelor’s degree in computer science or a related field, along with 4+ years of experience. Relevant experience may substitute for a degree. Additionally, a DoD 8570 IAT Level II Certification with CompTIA Security+ CE is required, while an A+ Certification is desired. Strong technical communication skills are essential for this role.

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What kind of work environment can I expect as a Client Support Technician at Citizant?

At Citizant, you can expect a collaborative and supportive work environment that retains a small-company culture. Teamwork is highly valued, and you’ll have the opportunity to engage with both military and civilian personnel, providing you with a diverse and stimulating atmosphere while supporting government clients at Peterson Space Force Base.

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How does Citizant support the professional development of its Client Support Technicians?

Citizant is committed to personal and professional development for its employees, providing excellent compensation and benefits packages. As a Client Support Technician, you’ll have opportunities to enhance your skills and expand your expertise, which is essential for growing your career in the IT industry.

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What does the salary range look like for a Client Support Technician at Citizant?

The salary range for a Client Support Technician at Citizant is between $63k and $68k, depending on your experience. This competitive compensation reflects Citizant's commitment to offering attractive benefits for talented professionals dedicated to serving our government clients.

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Common Interview Questions for Client Support Technician (REF1777O)
Can you explain your experience with troubleshooting desktop and laptop issues?

When asked about your experience troubleshooting desktop and laptop issues, detail specific examples of problems you've resolved, the tools or software you used, and the outcome. Highlight your systematic approach to identifying hardware and software issues and your ability to communicate solutions effectively to users.

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What methods do you use to manage technical inventory?

In your response, outline the systems or software you've utilized to keep track of technical inventory. Highlight your attention to detail and your strategies for ensuring that all components are documented accurately, emphasizing how this contributes to operational efficiency.

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How do you handle communication with clients who may not be tech-savvy?

Demonstrate your ability to translate technical jargon into simple language. Share specific strategies you use, like using analogies or visual aids, to empower clients to understand technical issues and solutions, ensuring effective communication across different user levels.

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What experience do you have with imaging computers and standard configurations?

Discuss any hands-on experience you have with imaging software and the process of setting up Standard Desktop Configurations. Explain your familiarity with different operating systems and how you've ensured that configurations align with organizational standards.

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Describe a time when you had to learn a new technology quickly.

Provide an example where you quickly adapted to new technology. Highlight your learning strategies, how you leveraged resources like online tutorials or mentoring, and the successful implementation of this technology in your work.

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What steps do you take to stay current on the latest hardware and software trends?

Discuss your strategies for continuous learning through forums, trade publications, online courses, or professional development opportunities. Mention how staying updated benefits your role as a Client Support Technician at Citizant.

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How would you approach assisting a client with a technical issue remotely?

Talk about your approach to remote assistance, including using remote desktop tools and troubleshooting over phone or chat. Highlight your communication skills and how you ensure the client feels supported and informed throughout the process.

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What importance do you place on documentation and lesson learned?

Explain how you prioritize documentation, including keeping details about issues resolved and solutions provided. Share how this practice not only aids in operational continuity but also contributes to team knowledge sharing and future support scenarios.

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What is your experience with device configurations for security protocols?

Describe your familiarity with various security protocols, especially in relation to DoD standards. Discuss your experience with network account setups and how you ensure compliance while effectively assisting users.

Join Rise to see the full answer
How do you approach working in a team setting?

Share your collaborative work style, emphasizing communication, flexibility, and support for team members. Provide an example of a successful team project or effort, underscoring the importance of teamwork at Citizant.

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Citizant's mission is to transform and improve the operational effectiveness of government agencies so they are more accountable to taxpayers, produce a greater return on public funds, and fulfill their brand promise of promoting the general welfa...

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Full-time, on-site
DATE POSTED
April 10, 2025

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