Operations Specialist

As an Operations Specialist at City Wide Facility Solutions, your main responsibilities include maintaining high-quality service delivery, boosting client satisfaction, and managing relationships with Independent Contractors. You will handle inspections, review scope of work, communicate client priorities, and address customer complaints to ensure compliance with client policies and operational procedures.

To qualify for the Operations Specialist position at City Wide Facility Solutions, you need a high school diploma or equivalent experience in commercial building maintenance. Additionally, prior management experience, strong planning and organizational skills, and proficiency in Microsoft Office and CRM databases are essential for success in this role.

City Wide Facility Solutions prefers candidates with experience in management, particularly in coaching, motivating, and leading teams across multiple locations. Familiarity with commercial building maintenance and the ability to thrive in a fast-paced environment are also highly valued.

City Wide Facility Solutions offers a competitive benefits package for Operations Specialists, including three weeks of PTO, health insurance, a 401(k) plan, vision and dental insurance, a car allowance, and access to tools like a phone and/or iPad for work-related tasks.

The Operations Specialist position at City Wide Facility Solutions generally requires working second shift hours from 1 PM to 10 PM. However, hours may vary throughout the week, and the role also involves travel within the Omaha/Council Bluffs metropolitan area.

When answering this question, focus on specific instances where you effectively communicated client priorities and collaborated with Independent Contractors to solve problems. Emphasize your relationship-building skills and how you ensured quality service delivery.

Provide a structured approach to handling customer complaints. Discuss how you would listen actively, validate the customer's concerns, and implement solutions to resolve issues effectively. Share any previous experiences that highlight your problem-solving skills.

Detail the processes you follow to review the scope of work, conduct inspections, and ensure compliance with client policies. Mention the importance of feedback and communication with Independent Contractors to maintain high service standards.

Discuss your methods for prioritizing workload, such as identifying urgent tasks, setting deadlines, and leveraging tools for organization. Providing an example of how you managed competing priorities would strengthen your response.

Highlight your proficiency in Microsoft Office and experience with CRM systems. Discuss how these tools aid you in managing contracts, customer interactions, and operational tasks effectively.

Choose a specific example where you identified an issue or inefficiency and implemented a change that positively impacted service delivery. Discuss your reasoning, the actions you took, and the results achieved.

Explain your approach to ensuring compliance with health and safety regulations, including conducting inspections, providing training to contractors, and adhering to company policies. Mention previous experiences where you successfully maintained a safe working environment.

Share your passion for the role and how it aligns with your skills and ambitions. Discuss your desire to contribute positively to client satisfaction and the company's mission while building effective relationships.

Discuss your problem-solving approach, including how you remain calm under pressure, assess the situation, and formulate a plan of action. Providing a specific example where you've navigated challenges will add depth to your answer.

Discuss the importance of clear communication, building trust, and recognition of good work. Share how you engage with your team, provide feedback, and encourage collaboration to enhance overall service delivery.