Senior Program Manager, Capacity

As a Senior Program Manager at Coalition, your key responsibilities include overseeing daily operations with insurance and reinsurance partners, managing compliance with contracts, facilitating seamless communication, and leading product development initiatives to support our business objectives. You'll also handle audits and ensure that your team's actions align with Coalition’s strategic capacity goals.

Essential skills for the Senior Program Manager position at Coalition include exceptional communication abilities, strong analytical skills, and meticulous attention to detail. A background in operational management at insurance carriers, reinsurance brokers, or Managing General Agents is crucial. Additionally, being self-motivated and proficient at collaborating with cross-functional teams is key to thriving in this role.

Coalition seeks candidates who possess operational experience within the insurance industry, especially handling capacity relationships through management of partnerships. An ideal candidate will have a proven track record of driving initiatives with minimal oversight, showcasing both leadership and collaboration skills. Familiarity with insurance regulations and contract compliance is also highly valuable.

Yes, the Senior Program Manager position at Coalition is remote-first, allowing you to work from any location within the United States. Coalition embraces a flexible work culture designed to support work-life balance, accommodating individual preferences while maintaining commitment to team collaboration and productivity.

Senior Program Managers at Coalition enjoy comprehensive benefits, including 100% coverage for medical, dental, and vision, as well as a flexible PTO policy. Additionally, there's an annual home office stipend, access to mental health wellness programs, and opportunities for competitive compensation and career advancement. Coalition is dedicated to fostering a supportive and inclusive work environment.

In managing relationships with insurance partners, I focus on clear communication and regular check-ins to ensure alignment on shared goals. I prioritize understanding each partner's needs and challenges while also facilitating collaboration between our teams to meet those needs effectively.

My experience with compliance and audits involves closely monitoring our operations against regulatory requirements and industry standards. I take pride in conducting thorough preparations for annual audits, ensuring that all documentation is accurate and that we implement any recommendations promptly and effectively.

To ensure successful data sharing, I establish clear protocols and secure platforms for sharing sensitive information. I emphasize open lines of communication regarding data requirements to preemptively address any issues, which helps maintain trust and efficiency across partnerships.

I approach product development by first gathering insights from our carrier partners about their needs and expectations. I then collaborate with internal teams to conceptualize and implement product features that align with both partner goals and overall strategic objectives for Coalition.

In a previous role, I encountered a challenge with a partner's compliance issues. I initiated a series of collaborative meetings, engaging legal and compliance teams, to guide constructive discussions. Through these efforts, we identified solutions that satisfied compliance requirements while strengthening our partnership.

I prioritize tasks by evaluating the urgency and importance of each project. I implement time management tools to keep track of deadlines and frequently review progress, allowing me to reallocate resources or adjust timelines depending on shifting priorities and partner needs.

To foster cross-functional collaboration, I encourage open dialogue across departments and set regular collaborative meetings. I also promote a culture of shared goals. This way, all teams, from underwriting to product development, can engage effectively in meeting our capacity objectives together.

I stay informed by actively reading industry publications, attending webinars, and participating in professional networks. Engaging with thought leaders through events and discussions also keeps me updated on emerging trends and shifts that could impact our partnerships and strategies.

I am motivated by the challenge of helping organizations navigate their risks effectively. The opportunity to leverage innovation in insurance to create solutions that truly benefit clients and contribute to broader security and resilience in society is what drives my passion for this industry.

Coalition is distinct due to its mission-driven approach and the emphasis on innovation in preventing digital risks. The collaborative culture and the commitment to inclusivity create an environment where everyone can contribute meaningfully. This alignment of values with purposeful work makes it a truly unique workplace.