Job Summary
Responsible for the overall implementation of technology standards, policies and/or master plans within the within the Customer Accounting department at Comcast. Ensures corporate access to vital business information knowledge and identifies the organization's technological and business strengths; establishes data systems that leverage and capitalize on the hardware and software systems and architecture. Provides overall technical and financial direction to the knowledge management function relating to subscriber reporting, revenue interfacing, and other customer related data requests. Develops controls, budgets and measurements to monitor progress. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.Job Description
Core Responsibilities
Employees at all levels are expected to:
Disclaimer:
Skills
Business, Business Information Systems, Business Processes, Customer Experience (CX), Data Systems, Strategic Objectives, TeamworkWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Comcast, we're not just about media and technology; we're about pushing boundaries and creating unforgettable experiences. As the Executive Director of Customer Technology, you'll be at the heart of this innovation, based in our Philadelphia office on 1701 John F Kennedy Blvd. Your role is essential to the alignment of technology standards and policies within our Customer Accounting department. By overseeing the implementation of data systems, you'll ensure that the organization has access to crucial business information, recognizing the technological and business strengths that define us. With a focus on customer experience, you'll guide multiple teams while developing strategies for Business Information Systems (BIS) and business processes designed to maximize our operational efficiency. We're looking for a leader who values teamwork, understands the importance of making data-driven decisions, and can navigate the complexities of corporate strategy. Your ability to develop controls and budgets will keep our initiatives on track, while your keen insight into best practices will help us shine as an industry leader. At Comcast, we take pride in our culture of inclusivity and collaboration, and we can't wait for you to join our mission to redefine the future of entertainment and technology. If you’re ready to elevate your career and make a difference, let’s get started!
Lead and mentor Comcast's Cyber Operations team while driving security incident response in a rewarding and collaborative environment.
As a Retail Sales Consultant at Comcast, you'll provide top-notch customer service while promoting innovative technology products in a retail setting.
Provide exemplary security services as a School Patrol Security Professional with Allied Universal in Newark, NJ.
Join Delta Industries as a Customer Service/Dispatch Representative to ensure timely delivery of construction materials to customers.
Join Beebs by Kiabi as a Customer Care Manager and help enhance customer experience in a growing startup environment.
Join Silna Health as a Customer Experience specialist and help revolutionize healthcare administration through exceptional customer support.
Join Optum as an Associate Patient Care Coordinator to make a positive impact on patient care and health equity.
As a Customer Success Account Manager at LightBox, you'll be pivotal in managing client accounts while ensuring high levels of service and satisfaction.
Join Checkr as a Strategic Customer Success Manager and help drive customer retention and growth through exceptional client engagement.
Join Blaze as a Workforce Management Specialist and play a key role in enhancing our customer service operations in a remote setting.
Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.
474 jobsSubscribe to Rise newsletter