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Executive Director, Customer Technology

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the overall implementation of technology standards, policies and/or master plans within the within the Customer Accounting department at Comcast. Ensures corporate access to vital business information knowledge and identifies the organization's technological and business strengths; establishes data systems that leverage and capitalize on the hardware and software systems and architecture. Provides overall technical and financial direction to the knowledge management function relating to subscriber reporting, revenue interfacing, and other customer related data requests. Develops controls, budgets and measurements to monitor progress. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

  • Directs the activities of the applications analysis/programming area.
  • Oversees the development of Business Information System (BIS) strategies and procedures, while investigating the organizational objectives and needs.
  • Establishes business systems that leverage and capitalize on the knowledge of employees and finds ways to use that knowledge to maximize opportunities and improve business processes.
  • Identifies best practices throughout the organization and communicates and implements these practices.
  • Provides guidance to applications analysis/programming management in the definition of business information system objectives.
  • Ensures efficient operation, development and design of business information systems.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Business Information Systems, Business Processes, Customer Experience (CX), Data Systems, Strategic Objectives, Teamwork

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Executive Director, Customer Technology, Comcast

At Comcast, we're not just about media and technology; we're about pushing boundaries and creating unforgettable experiences. As the Executive Director of Customer Technology, you'll be at the heart of this innovation, based in our Philadelphia office on 1701 John F Kennedy Blvd. Your role is essential to the alignment of technology standards and policies within our Customer Accounting department. By overseeing the implementation of data systems, you'll ensure that the organization has access to crucial business information, recognizing the technological and business strengths that define us. With a focus on customer experience, you'll guide multiple teams while developing strategies for Business Information Systems (BIS) and business processes designed to maximize our operational efficiency. We're looking for a leader who values teamwork, understands the importance of making data-driven decisions, and can navigate the complexities of corporate strategy. Your ability to develop controls and budgets will keep our initiatives on track, while your keen insight into best practices will help us shine as an industry leader. At Comcast, we take pride in our culture of inclusivity and collaboration, and we can't wait for you to join our mission to redefine the future of entertainment and technology. If you’re ready to elevate your career and make a difference, let’s get started!

Frequently Asked Questions (FAQs) for Executive Director, Customer Technology Role at Comcast
What are the responsibilities of the Executive Director, Customer Technology at Comcast?

The Executive Director, Customer Technology at Comcast is responsible for implementing technology standards and policies in the Customer Accounting department. This includes overseeing the Business Information System strategies, ensuring the efficient operation of business information systems, and developing organizational objectives that align with Comcast's business strategy.

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What qualifications are needed for the Executive Director, Customer Technology position at Comcast?

Candidates for the Executive Director, Customer Technology position at Comcast should ideally possess a Bachelor's Degree, although a combination of relevant coursework and extensive professional experience may also be considered. A minimum of 10 years of relevant work experience is required.

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How does the Executive Director, Customer Technology contribute to customer experience at Comcast?

The Executive Director, Customer Technology plays a critical role in enhancing customer experience by leveraging business systems that improve data accessibility and accuracy. This position ensures that customer-related data requests are efficiently handled, ultimately leading to a more informed and engaged customer base.

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What skills are important for the Executive Director, Customer Technology role at Comcast?

Key skills for the Executive Director, Customer Technology at Comcast include expertise in Business Information Systems, a strong understanding of data systems, strategic thinking, and excellent teamwork capabilities. The role also requires independent judgment in executing significant organizational matters.

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What is the work environment like for the Executive Director, Customer Technology at Comcast?

The work environment for the Executive Director, Customer Technology at Comcast is dynamic and collaborative, emphasizing teamwork and innovation. Employees are encouraged to actively contribute to improving business processes and customer experiences while adhering to our operating principles.

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Common Interview Questions for Executive Director, Customer Technology
How would you approach implementing technology standards in the Customer Accounting department?

When implementing technology standards in the Customer Accounting department, I would start by analyzing current processes and systems. Gathering feedback from team members and assessing the organization's needs will help me develop a tailored strategy that enhances efficiency and aligns with corporate goals.

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Can you describe a successful strategy you've developed for Business Information Systems?

In a previous role, I developed a Business Information Systems strategy that involved automating reporting processes. This not only improved data accuracy but also reduced the time required for reporting. My approach relied on cross-department collaboration to ensure all stakeholders were aligned.

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How do you measure the success of technology initiatives in your team?

I measure the success of technology initiatives through a combination of quantitative and qualitative metrics. For instance, by tracking key performance indicators such as efficiency improvements, user satisfaction, and reductions in error rates, I can continuously assess our progress and make necessary adjustments.

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What experience do you have in leading diverse teams?

Throughout my career, I have had the privilege of leading diverse teams across various projects. I prioritize fostering an inclusive environment where all voices are heard, which I believe enhances creativity and problem-solving within the team.

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How do you ensure alignment between technology and business strategy?

To ensure alignment between technology and business strategy, I engage in regular communication with key stakeholders to understand business objectives. By involving them in the technology planning process, I can identify opportunities where technology can facilitate business growth.

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Can you give an example of how you've improved customer experience through technology?

I once spearheaded an initiative to integrate customer feedback tools within our existing systems, allowing us to gather real-time data on customer satisfaction. This initiative led to quick adjustments in service offerings, which significantly boosted our customer satisfaction scores.

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What is your approach to change management in technology?

My approach to change management involves clear communication and structured training for all employees affected by the change. I'm committed to guiding teams through transitions by providing support and resources that enhance their understanding and adoption of new technologies.

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How do you stay current with technological trends that could impact your role?

I stay current with technological trends by participating in industry conferences, subscribing to relevant publications, and engaging with professional networks. Continuous learning allows me to bring innovative ideas to Comcast and ensure we're utilizing the best technology available.

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How do you prioritize tasks when managing multiple teams?

When managing multiple teams, I prioritize tasks by aligning them with organizational goals and urgency. I utilize planning tools and regular check-ins to ensure the teams are focused on high-impact projects while regularly evaluating workload balance.

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What role does data play in your decision-making process?

Data plays a crucial role in my decision-making process. I rely on accurate and timely data analysis to inform strategies, measure progress, and pivot when necessary. This data-driven approach ensures that decisions are supported by evidence and aligned with business objectives.

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Inclusive & Diverse
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Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
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Passion for Exploration
Customer-Centric
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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.

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DATE POSTED
April 17, 2025

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