Professional Services Business Lead

As a Professional Services Business Lead at Contentsquare, your primary responsibility will be to guide customers toward the Professional Services that align with their maturity and goals. This involves collaborating closely with Sales and Pre-Sales teams to scope and sell tailored services, managing key performance indicators related to business performance, and forecasting new business services sales. Additionally, you will approve service prices and discounts, track delivery management, and occasionally travel to customer sites—ensuring that our services continually deliver value.

To qualify for the Professional Services Business Lead position at Contentsquare, candidates should ideally possess 5-10 years of experience in delivering and selling professional services, preferably in a SaaS or software environment. Proficiency in both English and French is essential to engage effectively with internal teams and clients. Candidates should also have a solid understanding of service KPIs, familiarity with digital experience analytics, and a proven track record in drafting customer-facing documentation like Statements of Work.

A Professional Services Business Lead at Contentsquare plays a vital role in driving the company's growth by identifying and seizing new business opportunities, enhancing customer experiences through tailored service offerings, and collaborating efficiently with various teams. This position allows you to support the strategic evolution of our service model from inclusive to chargeable services, thus aiding in the long-term success of both our customers and the organization.

Key skills for a Professional Services Business Lead at Contentsquare include exceptional interpersonal and communication abilities, enabling you to build trust with Account Executives and clients. A strong strategic mindset is necessary for scoping projects and identifying customer needs. Furthermore, experience in utilizing KPIs to track progress and efficiency, along with the capability of articulating the value of services to customers, are vital for success in this position.

The work environment for a Professional Services Business Lead at Contentsquare emphasizes collaboration and innovation in a dynamic, inclusive culture. We foster a flexible workplace, providing opportunities for remote work, engagement with diverse colleagues, and involvement in activities outside the regular work routine. Our commitment to employee well-being and career development ensures that each team member thrives as part of the Contentsquare community.

When answering this question, provide concrete examples highlighting your roles in previous organizations, focusing on specific projects or clients. Discuss your methodologies in aligning service delivery with customer goals, and emphasize any quantifiable successes, such as improved customer satisfaction or revenue generated, to showcase your capabilities.

To effectively manage competing priorities, articulate your time management strategies. Explain how you identify and categorize tasks based on urgency and impact to ensure that you meet clients' deadlines while maintaining quality. Sharing specific tools or methodologies you use, such as project management software, shows that you have a systematic approach.

Building strong relationships with sales teams involves consistent communication and collaboration. Share your strategies, such as regular check-ins or joint strategy sessions, and emphasize the importance of gaining mutual understanding of goals. Providing examples where such partnerships resulted in successful sales can further strengthen your response.

In answering this question, discuss the steps you follow when drafting Statements of Work or proposals, illustrating how you gather requirements and incorporate feedback to ensure they align with client expectations. Highlight any specific frameworks you use and your attention to detail to ensure clarity and value in your documentation.

Share your experience with forecasting sales by discussing your methodologies, such as analyzing past sales trends and using key performance indicators. Talk about specific tools you've used, and mention how you communicate forecasts to stakeholders to ensure everyone is aligned on business objectives.

When providing an example, focus on a situation where your actions directly supported a customer's objectives. Explain how you assessed their needs, proposed tailored services, and followed up to measure success. Highlight the outcomes or improvements as a result of your involvement.

Discuss several key metrics, such as utilization rates, customer satisfaction scores, bookings, and revenue. Explain why these metrics are important and give an example of how analyzing them helped guide decisions in a previous role, demonstrating your analytical approach.

Convey your strategies for remaining informed about industry trends, such as following thought leaders, attending webinars or industry conferences, and participating in professional networks. This demonstrates your proactive approach to personal development and your value to the organization.

Discuss your approach to addressing client objections by emphasizing active listening and understanding their concerns first. Explain how you would communicate the value of the services in relation to their business goals to overcome the objections effectively.

In answering this question, reflect on your alignment with Contentsquare's values and goals. Discuss specific aspects of the company that excite you, such as their innovative approach to experience intelligence, their commitment to inclusivity, and opportunities for professional growth that resonate with your career aspirations.