Professional Services Business Lead

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job:

As a Professional Services Business Lead, you’ll help shape the way we deliver value to our customers by guiding them toward the most relevant Professional Services based on their maturity and goals with Contentsquare. 

You'll work hand-in-hand with Sales and Pre-Sales teams to help them qualify, scope and sell tailored services for new business opportunities, within your assigned region (South Europe - France, Italy, Spain).

Reporting to the Professional Services Geo Director, this is an individual contributor role with strong cross-functional collaboration, ideal for someone who enjoys both strategic thinking and operational execution.

This is also a great opportunity for a seasoned professional with an entrepreneurial mindset, who is excited to contribute to the growth and evolution of our services model — from inclusive to chargeable services — in a way that brings long-term value to our customers.

• Partner with the Sales team on all commercial business opportunities (new, renewal, up-sell and cross-sell) through opportunity identification, scoping and guidance; leveraging either your own experience, or the experience of other PS team managers or individual contributors
• Approve discounts and free work on services pricing exceeding certain thresholds for new business
• Track and manage the business to a number of key performance indicators relating to bookings performance, and transitional KPIs as we change our delivery model
• Forecast new business services sales on a weekly basis and report up and out to key stakeholders and leaders
• Scope, price and present Services proposals to larger new business prospects
• Support prospect Request for Information, Quote & Proposals (RFx)
• Partner with the Geo Director and Regional Managers to identify delivery resourcing needs based on backlog and forecast data
• Travel to customer sites will be expected from time-to-time, but no more than 20% of the time

• Fluent English and French, to effectively communicate internally and externally 
• Ideally +5-10 years experience in delivering, then selling, professional services, ideally in SaaS or software environments
• Familiarity with catalog of services from software vendors, ideally in Digital Experience Analytics and Product Analytics 
• An understanding of services concepts and KPIs such as: utilization, bookings and revenue, margin, backlog and forecasting processes
• Experience drafting customer facing documentation, like Statements of Work
• Excellent interpersonal and communication skills - you know how to build trust and partner effectively with Account Executives, Sales leaders and customers alike
• Ability to identify customer needs and clearly communicate how our services create value and support business goals

🌟 If you don’t check every box but are excited by this role, we encourage you to apply. We value potential just as much as experience and are committed to building a workplace where everyone can thrive.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.