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Operations Analyst

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The purpose of this role is to execute the Company’s business platform transformation plan, working with Underwriting, Claims, Operations, and IT.  The Operations Analyst will be responsible for implementing new products and maintaining our Policy Admin System as well as performing operational processes.

Key Accountabilities/Deliverables:

  • Maintain a customer service mentality

  • Perform tasks associated with implementing new releases in our Duck Creek platform

  • Work with various teams (Duck Creek, IT, etc.) on reported issues within the various Duck Creek application to achieve a resolution for internal and external users on a timely basis

  • Support underwriting team within the Duck Creek platform as needed with day-to-day operations

  • Correspond with brokers, underwriting team, others in operations on tasks and deliverables

  • Perform tasks within set timeframes to ensure appropriate response time and customer service for internal and broker partners



Technical Knowledge and Understanding:

  • Knowledge of digital transformation or business integration

  • Use of PowerBI




Experience:

  • Experience working in the insurance industry preferred

  • Ability to use all Microsoft Office software.

  • Strong communications skills both written and oral.

  • Strong organization skills

  • Ability to interact with all organizational levels.

  • Undergraduate/Graduate Degree preferred




Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa for this position.





#LI-Hybrid

#LI-Remote

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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement.  We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Analyst, Core Specialty Insurance

As an Operations Analyst at Core Specialty in Cincinnati, OH, you'll find yourself in a pivotal role where your expertise directly contributes to our business platform transformation plan. This isn’t just a job; it’s an exciting opportunity to collaborate across multiple teams including Underwriting, Claims, Operations, and IT. Your main responsibility will be to implement new products and manage our Policy Admin System, while also carrying out various operational processes. We’re looking for someone who maintains a customer service mentality, as you will be executing essential tasks associated with new releases in our Duck Creek platform. You'll be a go-to person, working closely with teams to resolve any reported issues promptly for both internal and external users. Additionally, you will support the underwriting team in day-to-day operations, ensuring smooth communication with brokers and other operational teams. With a solid knowledge of digital transformation and business integration, your skills in PowerBI will also come in handy. Experience in the insurance industry is preferred, and strong communication and organization skills are essential. At Core Specialty, we offer competitive salaries and avenues for professional growth, along with a comprehensive benefits package. If you’re ready to make an impact, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Operations Analyst Role at Core Specialty Insurance
What are the main responsibilities of an Operations Analyst at Core Specialty?

The main responsibilities of an Operations Analyst at Core Specialty include implementing new products, maintaining the Policy Admin System, and performing various operational processes. You will collaborate with teams across Underwriting, Claims, Operations, and IT to ensure timely resolutions of reported issues and support day-to-day operations within the Duck Creek platform.

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What qualifications are required for the Operations Analyst position at Core Specialty?

To successfully apply for the Operations Analyst position at Core Specialty, candidates ideally have an undergraduate or graduate degree along with experience in the insurance industry. Proficiency with Microsoft Office software, strong written and verbal communication skills, and good organizational capabilities are also beneficial for this role.

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How does the Operations Analyst at Core Specialty contribute to customer service?

The Operations Analyst at Core Specialty plays a critical role in maintaining a customer service mentality by ensuring timely task execution and effective communication with brokers and internal teams. You'll provide support to both internal users and external partners, reflecting our commitment to excellent customer service as an integral part of the company's operations.

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What technical skills are important for an Operations Analyst at Core Specialty?

Important technical skills for an Operations Analyst at Core Specialty include knowledge of digital transformation and business integration. Familiarity with PowerBI will also be beneficial for data analysis tasks, along with a solid understanding of the Duck Creek platform and how it supports the company’s operational processes.

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Is experience in the insurance industry necessary for the Operations Analyst role at Core Specialty?

While experience in the insurance industry is preferred for the Operations Analyst role at Core Specialty, it is not strictly mandatory. However, having relevant industry knowledge will greatly enhance your ability to support various operational processes effectively and understand the specific needs of the underwriting and claims teams.

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Common Interview Questions for Operations Analyst
Can you describe your experience with business platform transformations as an Operations Analyst?

When answering this question, highlight specific projects you have worked on that involved business platform transformations. Discuss your role, the challenges you faced, and how you contributed to successful outcomes. Make sure to connect your experience directly to the requirements at Core Specialty.

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How do you prioritize tasks when managing multiple projects as an Operations Analyst?

In your response, emphasize your organizational skills and ability to prioritize tasks based on urgency and importance. Provide an example from your past experience where you successfully managed multiple projects and met all deadlines, showcasing your skills in time management and multitasking.

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What strategies do you use to resolve issues within operational processes?

Discuss your problem-solving approach and provide an example of a specific issue you resolved. Highlight the steps you took to identify the problem, collaborate with other teams, and implement a solution, demonstrating your analytical skills and team-oriented mindset relevant to an Operations Analyst role.

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How do you ensure effective communication with team members and stakeholders?

Focus your answer on your communication skills. Share techniques you use to ensure clarity, such as regular updates, meetings, or using collaborative tools. Mention how you adapt your communication style to different audiences and situations, particularly when working with diverse teams.

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Can you describe a time when you applied PowerBI in your previous roles?

Provide a detailed example where you leveraged PowerBI to streamline operations or analyze data. Discuss the insights you gained from your analysis and how it positively impacted your team or project outcomes, ensuring that the relevance of PowerBI to the role at Core Specialty is highlighted.

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What do you know about the Duck Creek application and its relevance to this position?

Your answer should reflect a solid understanding of Duck Creek and its functionalities. Describe how it serves as an insurance policy administration solution and why it’s essential for operational processes at Core Specialty, showing your knowledge and readiness for the Operations Analyst role.

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How do you maintain a customer service mentality in your work?

Share examples of how you would handle client inquiries and issues with a customer-centric approach. Illustrate how you view every task as an opportunity to enhance customer experience and improve operational service delivery, aligning your answer with the customer service focus of the Operations Analyst role.

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What metrics do you consider important for evaluating operational efficiency?

Talk about specific metrics you have used to measure operational efficiency, such as turnaround times, error rates, or customer satisfaction scores. Describe how you analyze these metrics to make informed recommendations for process improvements, showcasing your analytical capabilities relevant to the role.

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How do you respond to changes in project scope or unexpected challenges?

Discuss your adaptability and proactive mindset when facing changes in project scope or operational challenges. Provide an example of a situation where you successfully navigated a change and what strategies you used to keep projects on track, demonstrating your resilience and problem-solving abilities.

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What motivates you to work as an Operations Analyst at Core Specialty?

In your response, share your passion for operational excellence and your desire to contribute to a company like Core Specialty. Talk about how you value collaboration, innovation, and customer service, and how these motivations align with the company's values and mission.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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