Test Support Engineer (Post feature delivery)
The Company
Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.
We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.
The Role
We are looking for an energetic, enthusiastic Post Feature Delivery Test Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and test support as part of our Level 2 support. The role reports to the Post Feature Delivery Lead and is based in Philippines.
Responsibilities of this role:
- Support customers during online test sessions and offline ticket support
- Coordinate with support and development teams to resolve application and system issues
- Design and maintain expertise in flow of application process and systems related to company
- Administer and resolve applications issues, provide updates and perform root cause analysis
- Maintain good professional relationships with counterparts of engineering and customer support departments
- Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
- Perform root cause assessment and debug all issues on server domain, and availability of applications
- Coordinate with UAT department to assist in releases and deployments to various environments and production outputs
- Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
- Recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Identify and provide resolutions ranging in complexity from medium to high.
The Person
Essential Experience and Qualifications
- Knowledge in supporting customers in test phase and/or test experience
- Knowledge and experience of administering or using Microsoft IIS
- Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
- Ability to diagnose & address application issues
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Customer Focused with excellent written and verbal communication and reporting skills
- Demonstrable ability to learn technical information, processes and applications quickly
- Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
- Demonstrated ability to be flexible and take a proactive approach to problem solving
Desired Experience and Qualifications
- Experience with cloud infrastructure (Azure)
- Experience using tools like Postman to create and save simple and complex HTTP/s requests.
- A degree level qualification in a technical discipline such as Computer Science or Software Engineering
- Basic knowledge of programming concepts, preferable C#
- Experience in building effective relationships with development teams and clients
Benefits
· Health Insurance
· Pension Contribution
· ESOP
· Sports and social activities
· Great annual office outings (Summer BBQ, Christmas party, charity runs)
· Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
· Learning and development opportunities
Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.
Join Cubic³ as a Post Feature Delivery Test Support Engineer and dive into an exciting world of advanced software-defined vehicle solutions! At Cubic³, we're committed to delivering cutting-edge services to over 200 countries, transforming the way automotive, agriculture, and transportation industries operate. In this dynamic role, you'll provide vital technical and test support to our customers, enhancing their experiences during test sessions. You’ll collaborate closely with both support and development teams to troubleshoot application issues and offer exceptional problem resolution. Your expertise will help to maintain a strong flow of processes and aid in the administration of various applications. If you're passionate about technology and thrive in a fast-paced and flexible environment, this could be the position for you! Your responsibilities will include helping diagnose application issues, performing root cause analysis, and coordinating UAT processes. With a focus on enhancing performance and optimizing solutions, your contributions will shape the user experience positively. At Cubic³, we value empowerment, responsibility, and learning, so you'll have all the support you need to grow while pushing boundaries. So if you have a knack for complex problem-solving and excellent communication skills, we can't wait to see how you can champion our values in this role!
As a Senior Technical Project Manager at Cubic Telecom, you'll lead technical delivery excellence and drive continuous improvement initiatives in a fast-paced environment.
Join Cubic³ as a Junior Account Manager and help shape the future of automotive connectivity while kickstarting your career in account management.
Cushman & Wakefield seeks a UKG Support Supervisor to enhance customer satisfaction through effective support solutions.
Join Allied Universal® as a Security Professional and play a crucial role in maintaining safety in Research Triangle Park’s commercial real estate.
Become a vital part of Shore Regional Health's team as a Respiratory Therapist, delivering essential care to diverse patient populations.
Join Corewell Health as an RN in the Cardiac Progressive Unit, where you will provide vital care to diverse patients with cardiac needs.
Become an integral part of the Green Bay Packers experience as a Retail Store Associate in the iconic Pro Shop at Lambeau Field.
Become part of Tidal Wave Auto Spa's growing team as a Car Wash Attendant, where great pay meets a vibrant work environment.
Be a catalyst for community health as the Member Engagement Lead at Wider Circle, focused on empowering others and bridging healthcare gaps.
Join St. Joseph's Medical Center as an Outreach Patient Navigator to enhance patient care and facilitate access to essential health services.
Cubic Corporation is the parent company of two major businesses, Cubic Transportation Systems (CTS) and Cubic Mission and Performance Solutions (CMPS). CTS is a leading integrator of payment and information technology and services for intelligen...
30 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
