Junior Full-stack Customer Engineer
About KOMOJU
KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.
KOMOJU (コモジュ)は2016年に当社が開発した日本および世界のEC事業者向けの決済代行サービスです。 Steam, Shopify, Wix など様々なECプラットフォームに決済手段を提供し、API での直接導入が可能です。一つのKOMOJUアカウントで、日本のクレジットカード決済、 コンビニ決済、スマホ決済、銀行振込、キャリア決済、後払い決済、プリペイド決済などから、韓国や中国、東南アジ、ヨーロッパなど世界中の決済方法が利用可能になります。
About the position
The Customer Engineering team at KOMOJU is quite unique - it's not about promoting our product or managing customer complaints. We do any engineering work that helps us better serve our customers. This involves debugging, contributing to code development, creating an internal knowledge base, writing customer communications, collecting feedback on procedures, and updating internal systems.
The primary responsibility of the Full-stack Customer Engineer is to promptly resolve customer-reported issues in collaboration with the Customer Success team. As part of your regular duties, you will monitor our internal systems and promptly respond to any requests for technical assistance. In response to the request, you will engage in comprehensive engineering activities such as analysing logs, replicating customer-reported issues, debugging, implementing solutions, modifying our codebase, and enhancing our offerings.
The ideal candidates for us are those who excel in a dynamic environment and are consistently seeking ways to enhance the customer experience. We are seeking an individual who is self-motivated and versatile, with a passion for problem-solving and technical research, a willingness to engage in engineering tasks to solve problems directly, and a talent for making quick, well-informed decisions under pressure.
KOMOJU の Customer Engineering (カスタマー エンジニアリング) チームは非常にユニークです。単なる製品のピッチングや苦情処理ではなく、お客様により良いサービスを提供するためのエンジニアリング活動を行います。実際に、デバッグ、コード コントリビューション、内部ナレッジベースの作成、外部コミュニケーションの文面執筆、社内プロセスに関するフィードバックの収集やプロセス改善などに従事しています。
Full-stack Customer Engineer (フルスタック カスタマー エンジニア) の主な責任は、カスタマー サクセス チームと協力してお客様から報告された問題を迅速に解決することです。日常業務の一環として、社内システムを監視し、技術支援の要請に迅速に対応します。要請に応じて、ログの分析、お客様から報告された問題の再現、デバッグ、ソリューションの実装、コードの修正、サービスの強化などの包括的なエンジニアリング活動に従事します。
私たちのチームでは、自己動機付けが高く、特定の分野だけにこだわらず、問題解決と技術的探求に情熱を持ち、問題を直接解決するためのエンジニアリング作業に取り組む意欲があり、プレッシャー下でも迅速かつ的確な判断を下せる人物を求めています。ダイナミックな環境で、顧客体験を向上させるエンジニアリング活動に加わってみませんか?
Responsibilities
- Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team.
- Investigate the mechanism and cause of customer-reported issues.
- Develop solutions and workarounds for the technical challenges that customers are facing.
- Collaborate with engineering teams to tackle the most complex issues.
- Contribute to our codebase to instantly enhance our offerings.
- Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues.
- Represent our customers and partners by advocating the voice of customers and sponsoring feature requests
- Oversee incident processes and coordinate incident response
- Be open to communicate with our customers directly
- カスタマー サクセス チームを中心とした顧客対応チームから送られてくる技術的な問い合わせに迅速に対応する。
- お客様から報告された問題のメカニズムと原因を調査する。
- お客様が直面している技術的な課題に対するソリューションや回避策を開発する。
- エンジニアリング チームと協力し、複雑な問題をチームプレーで解決する。
- コードベースに直接貢献し、製品やサービスを迅速に向上させる。
- 製品関連の知識や一般的に報告される問題についてのインサイトを共有することで、顧客対応チームを支援する。
- お客様とパートナーを代表し、 Voice of Customers の代弁者となり、機能リクストの実現を推進する。
- インシデント プロセスに関与し、インシデント対応に貢献する。
- 必要に応じ、お客様と直接コミュニケーションする。
- Strong passion to serve customers
- Passion for solving real-world problems through technology and creativity.
- Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations.
- Extensive experience in any programming language and systematic debugging.
- Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability.
- Be open to communicate in both English and Japanese.
- Japanese proficiency at the N2 level
- お客様対応への強い情熱
- 技術と創造性を通じて現実世界の問題を解決する情熱
- 顧客感情への共感的理解と論理的な思考、そして詳細かつ偏りのない観察力
- いずれかのプログラミング言語と体系的なデバッグに関する豊富な経験
- HTTP、WWW、REST、SQL、ログ、トレーシング、オブサーバビリティに関する具体的な理解
- 英語と日本語の両方でコミュニケーションを取ることにオープンであること
- 日本語能力試験 N2 レベルの日本語能力
Nice to Haves
- Professional experience in payment processing systems
- Professional or hobby experience with applications that accept payments
- Professional or hobby experience with:
- Ruby and Ruby on Rails
- Datadog
- Shopify
- PHP
- TypeScript
- Amazon Web Services
- Docker
- Professional or hobby experience in debugging complex software and proposing code changes
- Professional, hobby, or academic experience with experimental research.
- B1 level of English proficiency according to the Common European Framework of Reference for Languages (CEFR).
- Interest in foreign languages and cultural exchange, with a desire to engage in continuous learning.
- 決済システムに関する専門的な経験
- 決済を伴うアプリケーションに関する専門的または趣味での経験
- 以下に関する専門的または趣味での経験:
- Ruby および Ruby on Rails
- Datadog
- Shopify
- PHP
- TypeScript
- Amazon Web Services
- Docker
- 複雑なソフトウェアのデバッグとコード変更の提案に関する専門的または趣味での経験
- 実験ベースの研究に関する専門的、趣味、または学術的な経験
- CEFR B1 レベルの英語スキル
- 外国語と文化交流に対する興味と、継続的な学習への意欲
- At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
- 10 days regular vacation, additional 5 days summer and 5 days winter vacation
- Paid birthday holiday
- Budget for self-learning allowance, to ensure our employees’ skills remain current
- Language training for Japanese
- Degicaでは、リモートワークとオフィス勤務のハイブリットスタイルを導入しています。
- フレックス制（コアタイム10:00-15:00)
- 海外からの勤務可能（地域によって年間最大3ヶ月の海外からの勤務が可能）
- 有給10日間、夏季休暇5日間、冬季休暇5日間、有給誕生日休暇
- 社員のスキルアップ目的のため、自己学習手当の予算（年間10万円）を用意しています
- 日本語／英語の語学学習プログラム
- 語学力向上の為、語学学校と提携し、英語コースと日本語コースの両方を提供しています
- Komojuカードプログラム（月額5000円）：ランチ、コーヒーなどの使用用途
- 社会保険（関東IT健康組合）、労働保険完備
- 通勤手当支給
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to kickstart your career as a Junior Full-stack Customer Engineer at KOMOJU? Join a dedicated and innovative team that focuses on improving customer experiences through engineering solutions. At KOMOJU, the leading cross-border payment gateway in Japan, you’ll play a vital role in responding to technical inquiries, investigating customer-reported issues, and collaborating with the Customer Success team to develop effective solutions. You’ll dive into tasks like debugging, analyzing logs, and enhancing our applications, all while empowering our customer-facing teams with knowledge and insights. This position is perfect for self-motivated individuals who crave a fast-paced environment and are passionate about problem-solving. You will be exposed to modern programming languages and the intricate workings of payment processing systems, providing a fantastic learning curve as you grow your skills. With a supportive work culture, flexible working conditions, and opportunities for professional growth, KOMOJU is the place to be if you want to make a real impact in the tech world. If you possess a clear logical thinking ability, empathy towards customer sentiments, and a collaborative spirit, this role will allow you to shine while helping our awesome customers navigate through technical challenges.
Join Degica as an FP&A Specialist, where you will lead financial planning and analysis initiatives in a fast-paced environment.
Join Degica as a Senior Application Security Engineer and shape the future of application security in a growing payments platform.
Join Evergreen Center as an experienced LPN, providing essential nursing care for individuals with developmental disabilities.
Become a crucial part of USC’s healthcare team as a Patient Access Liaison II, ensuring seamless communication and scheduling for patients at our medical centers.
Join Haffner’s as a Convenience Store Overnight Associate and be part of a family-oriented company committed to customer satisfaction and employee growth.
Experience the essence of luxury hospitality as a Food Runner at the prestigious Conrad Washington DC.
Join UM Capital Region Medical Center as a part-time Psychiatric Tech, providing compassionate care in a behavioral health setting.
Northwestern Medicine is seeking a part-time Mammography Technologist to deliver exceptional healthcare at our Lake Forest location.
Join Schweiger Dermatology Group as a Full-Time Patient Coordinator, contributing to an exceptional patient experience in our San Jose office.
Join Intermountain Health as a Medical Assistant, where you'll care for patients and work with a team committed to excellent healthcare delivery.
Degica's mission is to create a fair, global marketplace for goods and services - breaking down barriers between different markets and making it easier to do business anywhere in the world. With its origins in the video game publishing industry, D...
13 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
