Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Branch Experience Consultant I - Santa Fe, NM image - Rise Careers
Job details

Branch Experience Consultant I - Santa Fe, NM

Description

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. Exemplify Del Norteno Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. Member service is an important part of the member experience, it is how we see, use knowledge and interact to engage and guide members through a world class experience.


Essential Functions & Responsibilities:

  • Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs. This includes opening and closing accounts, answering questions, products and services sales, and problem resolution.
  • Demonstrate a working knowledge of the core system and all other applicable systems required to service members, this includes loan and deposit platforms.
  • Support the greeter’s desk to establish rapport with guests/members and direct to appropriate area.
  • Provide universal dual support to both the teller and new account operations of the branch.
  • Promote a member-first education culture within the branch by example and mentoring of Member Service Specialists to identify opportunities to promote credit union products and services. Coach to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
  • Proactively listening, to the voice of the member, to help identify opportunities to improve the member experience.
  • Participate in marketing and awareness campaigns to increase member engagement.
  • Strong communication skills characterized by excellent speaking and writing abilities.
  • Work effectively in a team environment contributing to the success of the branch and organization.
  • Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
  • Performs other related job duties as assigned.

Performance Measurements: 

This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.


Salary:

Level I:

The salary range for this position is $19.32 - $24.15 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.

Level II:

The salary range for this position is $21.52 - $26.90 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.

Senior:

The salary range for this position is $24.04 - $30.05 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.


Benefits: 

  • Medical, Dental and Vision insurance. Available the first of the month following date of hire. 
  • 401(k) - Traditional or Roth
  • Paid Time Off
  • Eleven paid holidays/year
  • Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
  • Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs. 

Work Location:

DeVargas Branch - Santa Fe, NM

Requirements

 

Experience: 

  • One year to three years of similar or related experience.
  • Two years of direct member contact experience in providing financial products and services; six months teller experience and familiarity with platform operations.

Education: 

A high school education or GED.


Interpersonal Skills: 

  • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. 
  • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Other Skills: 

  • Handle sensitive information with complete confidentiality and professionalism
  • Professional appearance and demeanor
  • Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
  • Conduct themselves and members fairly, ethically, and with confidence
  • Successful job performance involves meeting and/or exceeding team-building, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
  • Must have good communication and PC skills
  • Critical thinker and effective problem solver
  • Collaborative service skills
  • Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
  • Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications 

Physical Requirements: 

May require sitting for extended periods of time.

Average salary estimate

$45090 / YEARLY (est.)
min
max
$40120K
$50060K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 8 days ago

Join Del Norte Credit Union as a Branch Experience Consultant and make a meaningful impact on our members' financial journey.

Photo of the Rise User
Posted 7 days ago

Join Del Norte Credit Union as a Branch Experience Associate Manager, where you'll lead a dedicated team to foster exceptional member experiences.

Photo of the Rise User
Posted 10 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join Studio Inspire Bridal as a Showroom Assistant and help create unforgettable experiences for brides in a warm and nurturing environment.

Photo of the Rise User
Posted 4 days ago

Join CircleLink Health as a Remote Registered Nurse Care Coach, where innovation meets compassionate patient care.

sbdinc Hybrid York, PA, United States
Posted 13 days ago

Join Stanley Black & Decker as a Service Technician I and be a part of a global team dedicated to excellence in tool repair and customer service.

Posted 13 days ago

As a Nutrition Assistant at Yavapai Regional Medical Center, you'll play a crucial role in ensuring patients and guests receive nutritious meals while promoting health and healing.

Photo of the Rise User

At St. Luke's, the Patient Access Specialist plays a crucial role in ensuring outstanding interactions at the hospital.

Posted 11 days ago

Join Dungarvin as a Mental Health Specialist, where your compassionate support can truly make a difference in the lives of individuals with complex needs.

Photo of the Rise User
Posted 11 hours ago

Join Diamond Line Delivery as a Corporate Customer Service Representative, where you will be the first point of contact for customers and ensure smooth shipping operations.

Photo of the Rise User

Become a vital part of Doctors Hospital of Augusta's nursing team as a Registered Nurse in Acute Care, championing patient-centered care.

Photo of the Rise User
Posted 20 hours ago

St. Luke’s is looking for a Security Officer to protect and serve the safety of patients, staff, and visitors in a dynamic healthcare environment.

Photo of the Rise User
Posted 11 days ago

Join The Coffee Bean & Tea Leaf® as a Shift Supervisor and lead a team dedicated to exceptional customer service and coffee expertise.

Posted 6 days ago

Levi's seeks a dynamic Supervisor to enhance store performance and customer satisfaction in their Hingham location.

Photo of the Rise User

Join Value City Furniture Inc. as a Customer Service Associate and play a key role in ensuring a delightful shopping experience for our customers.

Hand & Stone - Garner Hybrid Garner, North Carolina, United States
Posted 10 days ago

Join Hand & Stone Massage and Facial Spa as a Spa Associate and be the critical link in ensuring outstanding customer experiences.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay