Tier 3 Technical Support Engineer
Skills
- Deep understanding of DNS filtering
- Excellent customer service skills
- Proficiency in networking protocols
- Problem-solving skills
- Technical competence in relevant technologies
Responsibilities
- Provide expert-level technical assistance to customers
- Act as a liaison between customers and development teams
- Consult with customers on their configurations
- Test new features before public release
- Respond to escalated support tickets
- Analyze technical logs and provide guidance
- Assist Tier 2 Support Engineers
Education
- Bachelor's degree in a related field preferred
Benefits
- Pathway to promotion
- Flexible vacation policy
- Full medical, dental, and vision benefits
- Retirement savings account options
- Paid company-wide week off
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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