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Assistant Manager(05765) - 213 W. Jackson St. - job 1 of 2

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

· For short distances for short durations

· Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

· During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

· During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

· Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

· Deliver product by car and then to door of customer.

· Deliver flyers and door hangers.

Requires

· Valid driver's license with safe driving record meeting company standards.

· Access to insured vehicle which can be used for delivery.

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Average salary estimate

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$40000K

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What You Should Know About Assistant Manager(05765) - 213 W. Jackson St., Domino's

As an Assistant Manager at Domino's Pizza located at 213 W. Jackson St., you'll step into a vital role that blends leadership with hands-on management. If you’ve always had a knack for helping others get things done, then this position is perfect for you. Leading your team during each shift, you’ll oversee everything from inventory control to customer relations, ensuring that the store operates smoothly and effectively. You've got to keep your finger on the pulse of both cost management and staff performance while creating a fun work environment that keeps morale high. Your day-to-day duties will involve staffing, enforcing policies, and delivering top-notch customer service. At Domino's, we pride ourselves on being the best pizza delivery company out there, and that starts with having exceptional managers like you who can inspire their teams and enforce company standards. Plus, with many of our successful franchise owners starting as delivery drivers, there’s ample room for growth and advancement! Your hard work will not only help build team spirit but also ensure that we keep delighting our customers with our delicious pizzas. Each day comes with its challenges, but with your multitasking skills and judgment, you’ll rise to the occasion. If you’ve got the enthusiasm, energy, and a can-do attitude, we want to hear from you. Make a difference in your community and join us at Domino's today!

Frequently Asked Questions (FAQs) for Assistant Manager(05765) - 213 W. Jackson St. Role at Domino's
What are the main responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, you will be responsible for overseeing store operations during your shifts. This includes managing inventory and costs, cash control, customer relations, and staffing. You'll need to ensure policy adherence, maintain store cleanliness, and provide excellent customer service to create a positive dining experience. Your role is crucial in setting the example for the team and driving the store's performance.

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What qualifications do I need to be an Assistant Manager at Domino's Pizza?

To become an Assistant Manager at Domino's Pizza, you typically need previous experience in the food service or retail industry, particularly in a leadership or management role. Strong communication skills, the ability to multitask, and a good grasp of math for cash handling are essential. A valid driver’s license is also required for deliveries. If you have a passion for leadership and customer service, this position could be a great fit!

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What opportunities for advancement are available for Assistant Managers at Domino's Pizza?

At Domino's Pizza, many of our team members start as delivery drivers or crew members and quickly advance to roles such as Assistant Manager, General Manager, or even franchise owners. The career ladder at Domino's is robust, offering various paths for those who are dedicated and demonstrate strong leadership abilities. Your journey can lead from Assistant Manager to higher positions in corporate operations, providing you with immense growth opportunities.

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How does Domino's Pizza ensure a diverse work environment for Assistant Managers?

Domino's Pizza is committed to creating an inclusive environment where every team member can thrive. We value diversity and recognize the unique contributions that every individual brings to the table. As an Assistant Manager, you'll play a critical role in fostering a work culture that appreciates differences, encouraging collaboration, and empowering team members to perform at their best.

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What skills are essential for success as an Assistant Manager at Domino's Pizza?

Success in the Assistant Manager role at Domino's Pizza hinges on strong leadership skills, effective communication, and a customer-focused attitude. Other essential skills include multitasking, problem-solving, and the ability to manage stress in a fast-paced environment. Additionally, proficiency in basic math for financial transactions and a good understanding of food safety standards will benefit you greatly in this role.

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Common Interview Questions for Assistant Manager(05765) - 213 W. Jackson St.
How would you handle a situation where a team member is not following company policies at Domino's Pizza?

In handling such a situation, it's important to maintain a calm and professional demeanor. I would first observe the behavior to understand the context and then address the team member privately. I would explain the specific policy they are not following, discuss its importance for the team and our customers, and listen to their perspective. Together, we would work on a plan to ensure compliance moving forward.

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Can you describe a time when you managed a crisis in the workplace?

Absolutely! During a particularly busy dinner rush, we encountered a sudden influx of online orders causing delays. I stayed calm and prioritized tasks, delegating responsibilities among team members, and communicated transparently with our customers about the situation. By keeping everyone focused and motivated, we successfully managed the rush and even received positive feedback from customers about our handling of the situation.

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What strategies would you implement to motivate your team at Domino's Pizza?

To motivate my team, I would emphasize positive reinforcement by recognizing individual achievements and celebrating milestones together as a team. Additionally, creating an open line of communication for discussing concerns or input fosters a collaborative atmosphere. Incentives for meeting team goals, such as small rewards or team outings, can also boost morale and encourage a healthy competitive spirit.

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How do you prioritize tasks during a busy shift at Domino's Pizza?

I prioritize tasks based on urgency and impact on customer service. I create a mental checklist, addressing any immediate customer needs first, ensuring team members are executing their roles efficiently, and handling inventory and supplies timely. I also keep an eye on the kitchen and delivery times, adjusting team efforts based on real-time demands while ensuring team morale stays high.

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How do you ensure excellent customer service in a fast-paced environment?

Ensuring excellent customer service starts with training the team to prioritize the customer experience. I would encourage open communication among team members, allowing us to support one another. I also focus on actively listening to customers and addressing their needs promptly. Utilizing feedback to continuously improve our service shows our customers we care and encourages repeat business.

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What role do financial controls play in your management style as an Assistant Manager?

Financial controls are vital in my management style as they ensure the store operates within budget and maximizes profits. I regularly track revenue and expenses, analyze sales data, and adjust inventory levels to minimize waste. By teaching the team to understand the importance of financial controls, we can work together to enhance profitability while providing great service.

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How would you approach training new employees at Domino's Pizza?

When training new employees, I would initiate a structured onboarding process that combines hands-on experience with clear guidance. I’d start with basic operations and gradually introduce more complex tasks to build their confidence. Regular check-ins would help identify any areas needing additional support, ensuring they feel comfortable and fully integrated into the team.

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Describe how you would handle a difficult customer interaction.

In a difficult customer interaction, I would first acknowledge the customer’s feelings and listen actively to their concerns without interruption. It's essential to remain calm and empathetic. I would then work towards a solution that addresses their issue to the best of my ability. If necessary, I wouldn’t hesitate to involve a supervisor to ensure the customer feels valued and satisfied with our service.

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What tools or software do you find essential to manage operations effectively?

For effective operational management, having tools like point-of-sale systems for transaction handling and inventory management software is crucial. Communication tools that facilitate team coordination and scheduling applications are also invaluable. Keeping track of delivery routes with mapping software ensures efficiency and timely deliveries while also minimizing stress for the team.

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How do you plan on fostering a positive team culture at Domino's Pizza?

Fostering a positive team culture starts with promoting open communication and inclusivity. Encouraging regular team meetings to discuss goals and celebrate successes can significantly enhance morale. I would implement team-building activities and create opportunities for feedback, allowing everyone to feel valued and involved in making our store a great place to work.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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April 14, 2025

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