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Assistant Manager(06766) - 3021 Woodland Hills - job 1 of 2

Job Description

Job Duties    You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.    Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility daily.    In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a schedule, Perfect image and adherence to standards, Great Customer Service, Attendance and Punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.    Training Orientation and training provided on the job.    Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.    Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.    Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.    SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.    TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile ""bricks"" with linoleum in some food process areas. Height of work surfaces is between 36"" and 48"".    WALKING: Walking is generally in short distances for short durations.    SITTING: Paperwork is normally completed in on office at a desk or table.    LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72"" high.    CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.    PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"" -30"" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.    CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.    STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 -45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.    CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.    REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72"" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.    HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.    MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

In addition to all of the above, the following applies to team members in delivery expert or store management positions.    Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers.    Requires Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.    Essential Skills Navigational skills to read a map and locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.    Physical Demands CARRYING: During delivery, carry pizzas, sides and beverages while performing ""walking"" and ""climbing"" duties. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required.    Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering
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Average salary estimate

$40000 / YEARLY (est.)
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$35000K
$45000K

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What You Should Know About Assistant Manager(06766) - 3021 Woodland Hills, Domino's

Join our team at 3021 Woodland Hills as an Assistant Manager! This exciting role puts you at the heart of the action where you'll be responsible for everything that happens during your shift. From managing cost controls and stock inventory to ensuring top-notch customer relations, you'll set the standard for your crew. Your day will be lively as you operate equipment, prepare delicious products, and process orders over the phone or in-person. You'll also handle essential tasks like taking inventory, maintaining a clean workspace, and executing marketing strategies to drive profitability. We believe in leading by example, so be prepared to follow policies strictly and inspire your team to do the same. Communication is key, so you'll need a knack for following written instructions and engaging with customers and coworkers effectively. The role demands quick math skills to handle transactions and keen attention to detail as you prepare our popular food offerings. The infusion of training will help you lead the team while adhering to our brand's image. If you're ready for an environment that keeps you on your feet and engaged with both customers and our fantastic crew, we welcome your application for the Assistant Manager position at 3021 Woodland Hills. Your journey to management begins here!

Frequently Asked Questions (FAQs) for Assistant Manager(06766) - 3021 Woodland Hills Role at Domino's
What are the responsibilities of an Assistant Manager at 3021 Woodland Hills?

As an Assistant Manager at 3021 Woodland Hills, your primary responsibilities include overseeing daily operations, managing inventory, cash handling, and ensuring excellent customer service. You will also be expected to maintain cleanliness in the store, adhere to policies and procedures, and train new staff members efficiently.

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What qualifications do I need to become an Assistant Manager at 3021 Woodland Hills?

To qualify for the Assistant Manager position at 3021 Woodland Hills, candidates should possess communication skills, basic math abilities, and experience in a fast-paced environment. Prior managerial experience or relevant work experience in food service would be beneficial and a commitment to upholding company standards is essential.

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How important is customer service for an Assistant Manager at 3021 Woodland Hills?

Customer service is crucial for an Assistant Manager at 3021 Woodland Hills. You will be the face of the store, providing an exceptional experience for customers. This role requires effective communication skills to ensure orders are taken accurately and customer needs are met promptly.

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What should I expect in terms of training for the Assistant Manager role at 3021 Woodland Hills?

At 3021 Woodland Hills, you can expect comprehensive on-the-job training for the Assistant Manager role. This training will equip you with the skills to handle operations, understand company policies, and manage staff effectively, ensuring you feel confident in your new position.

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What are the physical requirements for an Assistant Manager at 3021 Woodland Hills?

The Assistant Manager role at 3021 Woodland Hills involves physical activities such as standing for extended periods, lifting up to 50 pounds, and navigating the store and delivery areas. It's essential to have good motor coordination and the ability to manage multiple tasks efficiently.

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Common Interview Questions for Assistant Manager(06766) - 3021 Woodland Hills
How do you handle a difficult customer as an Assistant Manager?

In addressing a difficult customer, I would first listen attentively to their concerns without interruption. I would empathize with their situation, apologize for any inconvenience, and assure them that I'm here to help. After fully understanding the issue, I'd provide a solution that aligns with company policy, ensuring their satisfaction and retention.

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What strategies do you use to motivate your team as an Assistant Manager?

I believe in motivating my team through open communication and recognition of their efforts. Regularly acknowledging good performance fosters a positive work environment. I also set achievable goals, provide training opportunities, and encourage team-building activities to maintain high morale.

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Can you describe a time when you had to make a tough decision in a previous management role?

In a previous role, I faced a tough decision regarding staff scheduling during a busy season. I analyzed sales projections and employee availability, ultimately deciding to implement a temporary overtime policy. This ensured sufficient coverage while providing my employees with the opportunity for additional hours, which benefited both the business and the team.

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What process do you follow to maintain inventory as an Assistant Manager?

To maintain inventory, I conduct regular counts and ensure that stock levels align with sales trends. I implement a well-organized inventory management system that tracks usage and reorders stock as needed, minimizing waste and ensuring that we never run out of popular items.

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How do you prioritize tasks during a busy shift?

During a busy shift, I focus on tasks based on urgency and impact on customer service. I delegate appropriately, ensuring that my team is engaged in different areas such as order fulfillment, inventory checks, and customer interactions, allowing us to streamline operations effectively.

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How would you ensure your team follows health and safety guidelines?

I would lead by example and conduct regular training sessions to ensure everyone understands our health and safety guidelines. Frequent checks and proactive discussions regarding our procedures keep these standards top-of-mind, helping to maintain a safe and compliant working environment.

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What techniques do you employ to achieve profitability in your store?

To achieve profitability, I analyze sales data to identify best-selling items, reduce waste through efficient inventory management, and implement promotional strategies that attract customers. Staff training on upselling and cross-selling is also essential to enhance the customer experience and drive higher sales.

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How do you handle employee conflicts within your team?

To handle employee conflicts, I first meet with the individuals involved separately to listen to their perspectives. After gathering the context, I facilitate a discussion between them if applicable, aiming for a resolution. Promoting open communication and understanding is key to preventing future conflicts.

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How do you keep up with industry trends and changes?

I follow industry news through reputable sources, attend relevant workshops and seminars, and participate in online forums. Networking with other professionals in the industry also helps me stay current with best practices and trends.

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What role does teamwork play in the success of an Assistant Manager?

Teamwork is vital for an Assistant Manager. A cohesive team promotes high morale and improves efficiency. By encouraging collaboration and open communication among team members, we can provide better service to customers, solve issues quickly, and create a supportive work environment.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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April 7, 2025

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