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Customer Service Rep(02908) - 135 N. Randall Rd - job 2 of 2

Job Description

Customer Service Representative / Pizza Maker


The following general description applies to all Customer Service Representatives.

Please read the detailed information listed below.



Job Duties

• Deal directly with customers either by telephone, electronically or face to face.

• Have a memorized knowledge of our menu.

• Handle and resolve customer inquiries and complaints.

• Smile both over the phone and when face to face with all customers.

• Prepare all food products.

• Clean, sweep and help keep the front of the store clean.

 

Training - Orientation and training provided on the job.

 

 

Communication Skills - Ability to communicate verbally with customers and co-workers to

process orders both over the phone and in person on our touch screen computer system.

Must have a clear and upbeat speaking voice when communicating with customers.

 

 

Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly

(may use calculator). Must be able to make correct monetary change. Verbal, writing, and

telephone skills to take and process orders. Motor coordination between eyes and hands/fingers

to rapidly and accurately make precise movements with speed. Ability to enter orders using a

computer keyboard or touch screen.

 

 

REMEMBER WE ARE LOOKING FOR PEOPLE WHO ARE:

 

 

Clean Cut & Personable

Outgoing & Energetic

Dependable, Reliable & Punctual

Prompt & Responsible

Quick Learner & Self Motivated
 

Starting pay rate is $15/hr

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$31200 / YEARLY (est.)
min
max
$31200K
$31200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(02908) - 135 N. Randall Rd, Domino's

Are you ready to step into a dynamic role as a Customer Service Representative at our Batavia location? At our friendly establishment on 135 N. Randall Rd, we believe in exceptional customer service, and we want you to be a part of it! As a Customer Service Rep, your day will be filled with engaging interactions, whether you're chatting with customers over the phone or greeting them with a smile in-store. Your responsibilities will include handling inquiries, resolving complaints, and ensuring our food products are prepared to perfection. You'll need to have a solid understanding of our menu, possess strong communication skills, and demonstrate a quick mathematical mind to handle transactions. We value our team members who are personable, dependable, and eager to learn. You will receive on-the-job training, so whether you're a seasoned pro or new to this field, your passion and energy are what we care about most. With a competitive starting rate of $15/hr, this position offers you a chance to grow, learn, and be part of a vibrant community. Join us in making every customer's experience delightful and memorable. Apply now and let's embark on this rewarding journey together!

Frequently Asked Questions (FAQs) for Customer Service Rep(02908) - 135 N. Randall Rd Role at Domino's
What are the primary responsibilities of the Customer Service Representative at 135 N. Randall Rd?

As a Customer Service Representative at 135 N. Randall Rd, your core responsibilities include dealing directly with customers—either via phone or in-person—resolving inquiries and complaints, and having a comprehensive knowledge of our menu. You'll also be responsible for food preparation and maintaining cleanliness in the store. Your ability to communicate clearly and engage customers will play a crucial role in optimizing their experience.

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What qualifications are needed for the Customer Service Rep position at 135 N. Randall Rd?

To succeed as a Customer Service Representative at 135 N. Randall Rd, you'll need to demonstrate excellent verbal and written communication skills. Ability to perform basic arithmetic calculations quickly and accurately is important, as is being computer literate to process orders efficiently. A strong customer service mindset and a positive attitude are essential to thrive in this role.

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What kind of training can I expect as a Customer Service Rep at 135 N. Randall Rd?

As a new Customer Service Representative at 135 N. Randall Rd, you can expect comprehensive on-the-job training. This will prepare you in all essential areas, from mastering the menu details to learning how to handle customer inquiries and food preparation. Our goal is to ensure you feel confident and capable in your role from day one.

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What skills make an ideal Customer Service Representative at 135 N. Randall Rd?

An ideal Customer Service Representative at 135 N. Randall Rd embodies a mix of personable qualities and essential skills. Being clean-cut and energetic, as well as dependable, reliable, and punctual are key traits. Additionally, strong communication and quick learning abilities, coupled with a positive attitude, will help you excel in providing delightful customer experiences.

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What is the starting pay for the Customer Service Rep position at 135 N. Randall Rd?

The starting pay for the Customer Service Representative position at 135 N. Randall Rd is set at a competitive rate of $15/hr. This provides a solid foundation for anyone looking to gain valuable experience in customer service and operations while contributing to a vibrant team.

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Common Interview Questions for Customer Service Rep(02908) - 135 N. Randall Rd
How would you handle a difficult customer as a Customer Service Rep?

When faced with a difficult customer, I would first listen attentively to their concerns without interrupting. I would empathize with their situation and express my commitment to finding a satisfactory resolution. My goal would be to remain calm and professional while working towards a solution that meets their needs.

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Can you describe a time when you went above and beyond for a customer?

Absolutely! In my previous role, I once assisted a customer who was dealing with a mix-up in their order. I took the initiative to not only rectify the issue promptly but also offered them complimentary items as an apology. This led to the customer expressing their gratitude and returning as a loyal patron.

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What strategies do you use to stay organized and efficient while handling multiple tasks?

I prioritize tasks based on urgency and importance. I employ tools like checklists and reminders, ensuring nothing is overlooked. Additionally, I take brief moments between tasks to regroup and refocus, which helps me maintain high efficiency and service quality.

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How do you keep your knowledge of the menu current and detailed?

I regularly engage with updates and practice menu items on my own time. I also make it a habit to participate actively during team training sessions, where I ask questions and discuss menu details. This proactive approach helps me maintain thorough knowledge, ensuring I provide the best service to customers.

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What do you believe is the most important quality for a Customer Service Rep?

I believe the most important quality for a Customer Service Rep is a genuine desire to help and connect with customers. This conveys respect and attentiveness, which can turn challenging situations into opportunities. Positive engagement fosters trust and encourages customer loyalty.

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How do you handle stress during busy periods?

During busy periods, I focus on maintaining a calm demeanor and prioritizing tasks effectively. I approach each interaction with a friendly smile and a willingness to assist, reminding myself that teamwork helps in managing workload more efficiently. Taking deep breaths and staying organized keeps me grounded.

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What do you see as the biggest challenge in the Customer Service Rep role?

One of the biggest challenges is managing diverse customer personalities and expectations. Each customer has unique needs, and it requires adaptability and patience to address them effectively. I view this challenge as an opportunity to enhance my communication and problem-solving skills.

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Can you give an example of effective teamwork in a customer service setting?

Certainly! Effective teamwork in customer service shines during peak hours. For example, if there's a rush, I would communicate with coworkers, dividing tasks to ensure smooth operations. By supporting each other, we can enhance customer experiences and reduce individual stress during busy times.

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Why do you want to work as a Customer Service Rep at 135 N. Randall Rd?

I am drawn to the role of Customer Service Rep at 135 N. Randall Rd because I deeply value customer interactions and the satisfaction of providing excellent service. This position aligns with my skills and enthusiasm for contributing to a team environment in a lively setting where I can positively impact the community.

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What would you do if you made a mistake on an order?

If I made a mistake on an order, I would quickly inform my supervisors and take responsibility. I would offer a solution, whether that means submitting a replacement order or providing a refund. Transparency and accountability are crucial, and I always strive to learn from such experiences to avoid repeating them.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 14, 2025

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