General Manager(06648) - 5757 Westheimer Rd - job 2 of 2

As a General Manager at Domino’s in Houston, TX, you will have several key responsibilities. You will oversee daily operations to ensure optimal performance and customer satisfaction. This includes managing food safety protocols, maintaining operational standards, and achieving profitability. You will lead the recruitment, training, and development of team members, ensuring a strong, cohesive team. Additionally, you’ll be responsible for fostering an inclusive environment that promotes engagement and collaboration among staff to uphold the values of Domino's.

To qualify for the General Manager position at Domino’s, candidates must have at least one year of prior General Manager experience in a fast-paced service environment. You should demonstrate a solid understanding of basic operations procedures and cost management. The ability to lead by example, promote food safety protocols, and provide excellent customer service is crucial. Additionally, familiarity with technology operation such as POS and ATS systems will greatly facilitate success in this role.

Domino's offers a comprehensive training program for new General Managers, focusing on various aspects of store operations and team management. This training includes a mix of hands-on experience, shadowing opportunities, and structured learning modules that align with the company’s operational standards. You will learn everything from customer service excellence to food safety practices, ensuring you are well-prepared to lead your team effectively and succeed in your new role.

General Managers at Domino’s can expect an attractive benefits package that includes competitive salaries, bonus eligibility, comprehensive medical, dental, and vision coverage, and a 401(k) plan with up to 5% company match. You’ll also have access to education assistance, an employee stock purchase program, and generous paid time off, among other perks. These benefits are designed to ensure the well-being and financial stability of our General Managers and their families.

Domino's is committed to fostering a safe work environment for all General Managers and team members through rigorous training and adherence to safety protocols. We prioritize honesty, transparency, and accountability within our stores. Continuous assessments and updates on safety measures ensure that our General Managers have the proper tools and guidelines to maintain a secure workplace. This commitment to safety aids in delivering a rewarding experience to both employees and customers.

As a General Manager, effective team management starts with clear communication and setting expectations. I prioritize building relationships with my team members to understand their strengths and weaknesses. Regular feedback sessions, team meetings, and fostering an inclusive environment where everyone's input is valued lead to enhanced performance and morale.

In my previous roles, I have gained extensive experience with food safety protocols, including proper food handling, storage, and cleanup measures. I believe in training the team rigorously on these procedures and conducting regular audits to ensure compliance. Educating staff about the importance of food safety helps create a culture that prioritizes customer health and safety.

Handling conflict requires an empathetic approach. I encourage open communication to address issues before they escalate. By actively listening to team members and facilitating a discussion, we can find common ground and work toward a solution together. I also emphasize the importance of teamwork and respect in conflict resolution.

Driving profitability involves a combination of managing costs, optimizing labor, and creating promotional campaigns. I analyze sales data to understand customer preferences and adjust inventory accordingly. I also focus on minimizing waste and improving service efficiency, which contributes to an increase in sales and net profit.

At my previous store, there was feedback regarding long wait times. I implemented a new scheduling strategy to optimize staff during peak hours, alongside training the team on best practices for speed of service. As a result, customer feedback improved significantly, and our store achieved higher satisfaction ratings.

I am very comfortable using various technologies in store operations, including POS systems and ATS for managing staff. I believe that leveraging technology enhances efficiency and improves the team’s ability to provide outstanding service. Staying updated with new technologies is also important, so I actively seek training and workshops.

I believe in a hands-on approach to training and development. I ensure that team members receive tailored training based on their roles and individual strengths. Continual learning opportunities, such as workshops and mentorship, keep the team engaged and equipped for growth within the company.

Dealing with underperformance starts with identifying the root cause. I would have a one-on-one conversation with the team member to discuss any challenges they might be facing. Together, we would set clear performance goals and develop a plan to support them in achieving those goals, keeping the lines of communication open throughout.

Promoting teamwork among a diverse group calls for recognizing and celebrating the unique strengths of each individual. I encourage team-building activities that allow everyone to bond and communicate better. An inclusive culture where everyone feels valued leads to a more cohesive and motivated team.

I am passionate about the fast-paced food service industry and see Domino’s as an industry leader with a focus on employee well-being. The opportunity to uphold values such as safety, teamwork, and operational excellence resonates with me. I want to contribute to a company that puts its people first while driving positive business outcomes.