Field Services Technician III

As a Field Services Technician III at Emory Healthcare, your key responsibilities include providing onsite support to resolve hardware and software issues, as well as handling printing problems in a Windows domain environment. You will also be involved in customer consulting and service request fulfillment related to desktop projects. Additionally, there's an important role in mentoring and training new technicians to ensure service excellence.

To become a Field Services Technician III at Emory Healthcare, candidates must possess either an Associate's Degree in Computer Science or a related field, or have three years of relevant information technology experience. Alternatively, candidates with five years of experience in Information Technology without a degree can also apply. An A+ certification or any related certification is preferred.

Emory Healthcare offers its Field Services Technician III employees a comprehensive benefits package that includes health benefits starting from day one, student loan repayment assistance, wellness incentives, and family-focused programs. The company also supports ongoing professional development with mentorship and leadership opportunities, creating a conducive environment for career growth.

As a Field Services Technician III at Emory Healthcare, you’ll be working in a dynamic and supportive environment that encourages professional growth. Emory values teamwork and collaboration, providing a culture where your contributions are recognized and appreciated. You'll have the chance to engage with diverse teams and patients in the technologically advanced healthcare sector.

Preparing for a role as a Field Services Technician III at Emory Healthcare involves strengthening your expertise in troubleshooting hardware, software, and printing issues. Gaining practical experience in a Windows domain environment will also be beneficial. Additionally, pursuing relevant certifications and familiarizing yourself with the company's values and mission can help you stand out in the application process.

When answering this question, highlight specific instances where you resolved technical issues. Discuss the tools you used, the processes you followed, and the outcomes of your troubleshooting efforts. Providing measurable results can set you apart.

To answer this, explain your approach to assessing the urgency of service requests and how you manage your time effectively. Mention any tools or systems you use for prioritization and how you communicate updates to users.

Focus on the importance of communication and follow-up in your answer. Discuss strategies you employ such as actively listening to customer concerns, providing timely updates, and ensuring clear resolutions to their issues. Examples of successful customer interactions can strengthen your response.

Share your methods for staying current in the IT field, such as participating in online forums, attending workshops, or investing time in self-study. Highlight your eagerness to learn and adapt to new technologies as part of your professional growth.

When responding, share a specific mentorship experience, detailing how you guided someone through learning a complex topic. Highlight the strategies you used to facilitate their growth and the positive outcomes of your mentoring.

Discuss any previous experience you have in training or onboarding new employees. Focus on how you customized your training methods to meet the trainees' needs and how you assessed their understanding.

In your answer, emphasize the importance of patience and understanding. Provide an example of a challenging situation you faced, explaining how you de-escalated the issue and achieved a positive resolution.

List the relevant tools and software you have experience with, along with how you have used them in your previous positions. This could include ticketing systems, remote desktop software, or any specific diagnostic tools relevant to IT.

Share a memorable technical challenge you encountered. Detail the steps you took to analyze the problem, the solutions you considered, and the final resolution to demonstrate your problem-solving skills and technical acumen.

Here, convey your enthusiasm for the role and the organization. Discuss what you admire about Emory Healthcare, such as their commitment to patient care, their innovative environment or values that resonate with your own. Make it clear that you see a future for yourself contributing to their team.