Bilingual Assistant Branch Manager

Candidate must be fluent in English and Mandarin/Cantonese

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. 

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. 

Together, there’s no stopping you!

Job Title:

Job Description:

Summary:

Provides the day- to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development. 

Essential Duties and Responsibilities:

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas. 

• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues. 

• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.

• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.

• Ensures all company policies and procedures pertaining to branch operations are followed.

• Handles customer concerns; escalates customer concerns to Branch Manager as needed.

• Assists in coordinating recruitment and training of Branch staff.

• Completes new accounts and teller activities as needed.

• Accepts and completes projects and other miscellaneous duties as assigned.

• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.

• Other duties as assigned.

Qualifications:

• Excellent leadership, interpersonal, customer service skills.

• Strong organizational skills with a high degree of accuracy.

• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.

• Team oriented, possesses a positive attitude and works well with others.

• Strong oral and written communication skills.

• Excellent problem solving skills.

Supervisory Responsibilities:

• Assists with supervision of Branch staff

Education and/or Experience:

• Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience

• Minimum of two years banking experience required

• Customer service experience required

• Experience working in an environment with individual and team goals preferred

• Previous supervisory experience preferred

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel.

• Google Suite

• IBS 

• Salesforce

Certificates, Licenses And Registrations:

• Notary License where applicable 

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at  hr@enterprisebank.com .

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.  If you would like more information about your EEO rights as an applicant under the law, please click   HERE .