Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Service Desk Engineer (Intune & Powershell Knowledge) image - Rise Careers
Job details

Service Desk Engineer (Intune & Powershell Knowledge)

Brief overview of the role Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process improvement. Additionally, the Service Desk Engineer contributes to Incident and Problem Management, mentors team members, and supports projects to drive operational excellence and enhance user experiences. (mention about Microsoft stack, intune etc.

Responsibilities:

❖End-User Computing Management:

o Administer and manage Microsoft Intune for device provisioning, policy enforcement, and compliance.

o Handle advanced troubleshooting and support for end-user devices, including laptops, desktops, mobile devices, and peripherals.

o Optimize user performance through proactive issue identification and resolution.

❖ Asset and Configuration Management:

o Maintain and manage an accurate inventory of IT assets, ensuring compliance with organizational policies.

o Oversee the configuration management database (CMDB), ensuring it is up-to-date and reflects all hardware, software, and license details. o Implement and enforce best practices for asset lifecycle management, including procurement, deployment, maintenance, and disposal.

❖ Automation and Scripting:

o Develop and deploy PowerShell scripts to automate tasks and streamline IT operations.

o Leverage scripting to improve the efficiency of software deployments, patching, and configurations.

❖ Technical Support and Troubleshooting:

o Provide Tier 3 support for escalated issues related to end-user devices, Microsoft 365, and related software. Euromonitor International is the world’s on thousands of products and services around the world. Service Desk Engineer Tech Services Bangalore

o Troubleshoot and resolve issues with performance, connectivity, applications, and security.

o Collaborate with security teams to manage and support systems like CrowdStrike, Webroot, and Mimecast.

❖ ITIL-Aligned Processes: o Lead ITIL-aligned practices, including incident, problem, change, request, and configuration management.

o Ensure SLA compliance and drive continuous service improvements.

❖ Mentorship and Training:

o Provide mentorship and training to junior team members to enhance their technical skills and knowledge.

o Act as a point of escalation and expertise within the service desk team.

❖ Technical Documentation:

o Create and maintain detailed technical documentation, including SOPs, configuration guides, and troubleshooting guides.

o Maintain and share knowledge base articles for internal and end-user use.

❖ Project Involvement:

o Support IT projects related to end-user computing, including device rollouts, software upgrades, migrations, and asset tracking.

o Participate in planning, execution, and monitoring of projects, ensuring minimal disruption to users

❖ Technical Expertise – advanced knowledge of:

o Active Directory o Operating Systems – Windows, Mac, and Linux o Microsoft 365 Admin

o Intune/MEM for device management and policy enforcement

o Security tools, including Mimecast, Webroot, and CrowdStrike

❖ Asset Management and Configuration – expertise in managing IT assets and maintaining accurate configurations.

❖ Continual Service Improvement – proactive in identifying and implementing service enhancements.

❖ Customer Service Management – commitment to delivering exceptional user experiences.

❖ Problem Management – strong problem-solving skills to resolve complex technical issues.

❖ Ownership and Initiative – self-motivated with a proactive approach to responsibilities.

Euromonitor Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Euromonitor DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Euromonitor
Euromonitor CEO photo
Tim Kitchin
Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Euromonitor Remote No location specified
Posted 12 days ago

Join Euromonitor International as a Software Engineer 2, building high-performance web applications and contributing to enterprise systems.

Photo of the Rise User
Posted 11 days ago

Join Euromonitor International as a Research Manager to lead a dynamic team in delivering high-quality data analysis and research.

Photo of the Rise User

Join PROCEPT BioRobotics as a Clinical Associate Representative, where you'll provide technical and clinical support for cutting-edge robotic systems.

Join CHI Saint Joseph London as a full-time Med Surg RN and contribute to a team recognized for clinical excellence and a supportive work environment.

Photo of the Rise User
Posted 10 days ago

Join RPM Pizza as a Customer Service Representative, where you’ll be the friendly face of Domino’s and help create smiles for customers in a fun environment.

Photo of the Rise User

Join Athletico as a Physical Therapy Aide and help transform lives through exceptional rehabilitative care in Westland, MI.

Posted 12 days ago

Join Property Soar as a Communications Agent, where you'll play a vital role in supporting client communication and engagement.

Join Riccobene Associates as a Dental Patient Coordinator and become an essential part of a team dedicated to providing excellent patient care.

Photo of the Rise User

Join Aviso as a Bilingual Customer Service Experience Representative and be part of a team dedicated to exceptional client service and financial empowerment.

Photo of the Rise User
NATIVE HEALTH Hybrid 8800 N 22nd Ave, Phoenix, AZ 85021, USA
Posted 8 days ago

Join NATIVE HEALTH as a Medical Assistant, where you will play a vital role in providing holistic patient-centered care in the community.

REJIS Commission Remote St. Louis, Missouri, United States
Posted 9 days ago

Become a key player at REJIS, driving collaboration and community impact as a Client Representative in a dynamic, hybrid work environment.

Photo of the Rise User

Join Mercy Health as a CT Technologist and play a vital role in delivering exceptional patient care in a faith-based environment.

Join an important role as a Direct Support Professional, providing personal care and support to clients in Brookhaven, MS.

Photo of the Rise User

Join the innovative RN-New Grad Residency Program at John Muir Health, fostering a compassionate healing environment through interdisciplinary collaboration.

Photo of the Rise User
Posted 2 days ago

Join AlphaGraphics as a Retail Customer Service Representative and be the face of our local business while providing exceptional service.

Euromonitor International is the world leader in strategic business research and analysis. A recognised innovator, consistently out-performing our peers – we were Private Company of the Year 2013 and in 2014 won the Queen’s Award for Industry - we...

89 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay