We are looking for an energetic, persistent go-getter with at least 2 years of prior customer support experience to join our team as a Customer Support Representative for OpenApply. In this role, you will be responsible for customer support operations in Colombia as part of our customer support team. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team, and willing to be creative and think outside the box while still aligning their work with broader team and company goals. They must be available to work during the LATAM Time Zones.
Our service commitment to schools encompasses global 24-hour telephone and e-mail support Monday through Friday, occasional weekend coverage, online and onsite training, and hosting annual conferences for admissions professionals. You will have primary responsibility for supporting our OpenApply schools during the Support Hours (available to work 9-6 COT(UTC -5)).
OpenApply is an admissions management system & CRM serving over 800 of the world’s leading international & independent schools, supporting the applicant from discovery & enquiry to admissions & enrollment.
What you’ll learn in the first 30–45 days
Future Milestones
Key Responsibilities
Over the course of a normal week, you would have:
Prior Experience & Requirements
Capabilities & Character
Career development and other business needs occasionally present themselves, even for non-traveling roles; therefore, we ask all Faria Education Group employees to maintain a valid passport.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.
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Powering Education: Driving transformative experiences for learners, educators, and families globally
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