Convoy Platform Account Executive

As a Convoy Platform Account Executive at Flexport, your primary responsibilities include driving revenue through new client acquisitions and expanding existing accounts. You will consult with clients to understand their needs, convert leads into sales, and collaborate with product teams to provide tailored solutions. Your role also involves maintaining customer relationships through effective management and a customer feedback loop to continuously improve our offerings.

To apply for the Convoy Platform Account Executive position at Flexport, you should have a minimum of five years of experience in transportation and logistics, specifically in truckload sales. A proven sales track record, excellent communication skills, and a growth mindset are essential for success in this role. You should also enjoy cold-calling prospects and have a willingness to travel occasionally to meet clients.

Candidates for the Convoy Platform Account Executive position at Flexport should ideally have experience in both transactional truckload sales and solution sales. This experience helps in engaging effectively with clients, understanding their diverse needs, and presenting Flexport’s comprehensive technology solutions that can optimize their operations.

Flexport provides its Convoy Platform Account Executives with a robust support system that includes collaboration with cross-functional teams, comprehensive training, and access to leading-edge technology. Additionally, Flexport fosters a culture of feedback and growth, ensuring that account executives have the resources necessary to succeed and reach the upper tiers of sales performance.

For the Convoy Platform Account Executive role at Flexport, the travel expectations are approximately 10-20%. This travel may involve client meetings, quarterly business reviews, and industry conferences, allowing you to connect directly with clients and stakeholders to foster strong relationships and generate new business opportunities.

To identify and engage potential clients, I would conduct thorough market research to target brokerages that align with our Convoy Platform offerings. Networking at industry events and leveraging social media platforms would also be critical. Once identified, I would personalize outreach strategies, including cold calls and tailored email campaigns, to build a connection and set up discovery calls.

In my previous role, I faced a challenging deal due to the client’s initial resistance to change. I set up multiple meetings to understand their pain points, presented tailored solutions, and provided case studies showcasing our successes. Through persistent follow-up and demonstrating the technology’s potential ROI, I turned their hesitation into a signed contract.

Post-sale, I prioritize client satisfaction by implementing a structured onboarding process and maintaining regular check-ins to gather feedback. This includes scheduling quarterly business reviews to discuss performance and adjustments, ensuring that the client feels valued and that our services continuously meet their evolving needs.

Collaboration is vital in achieving sales goals as it brings diverse perspectives to problem-solving. By working closely with product and operations teams, we can create tailored solutions that address client challenges effectively. Sharing insights from client interactions can also lead to product improvements, ultimately driving sales success.

When faced with objections, I first listen carefully to understand the client's concerns fully. I acknowledge their apprehensions and then provide data-backed responses that directly address their issues. It's important to turn objections into opportunities to showcase how our solutions can resolve their specific challenges.

I am motivated by the challenge of meeting and exceeding sales targets, as well as the satisfaction of helping clients find solutions that truly benefit their business. The dynamic nature of sales, with ever-changing client needs and market trends, keeps me engaged and continually pushing to improve my skills and performance.

Cold-calling is an integral part of my sales strategy. I approach it with enthusiasm and preparation, researching prospects beforehand to tailor my pitch effectively. I’ve found that a positive attitude combined with a well-structured script can significantly increase connection rates and lead to productive conversations.

During discovery calls, I utilize open-ended questions to encourage dialogue and gather in-depth information about the client’s needs. Active listening is key; I paraphrase their responses to show understanding which builds trust. I also ensure to share relevant insights from similar clients to illustrate our solutions’ effectiveness.

I stay informed about industry trends through continuous learning—this includes reading industry publications, attending webinars, and participating in relevant conferences. Networking with peers also provides valuable insights that help me understand shifts in the market and adapt my sales strategy accordingly.

The most challenging aspect of being an Account Executive can be maintaining consistent momentum across varied sales cycles and multi-stakeholder environments. Balancing persistence with patience, coupled with focused prioritization to ensure no opportunities slip through, is vital to overcoming these challenges.