Leasing Consultant (REF7587M)

As a Leasing Consultant at Sofi Waterford Park, your main responsibilities include interacting with potential and existing residents, giving property tours, processing rental applications, securing lease agreements, and handling lease renewals. Additionally, you'll maintain effective communication, execute marketing strategies, ensure community compliance, and assist in resident retention programs to foster a positive living environment.

To be considered for the Leasing Consultant position at FPI Management, you should have at least one year of experience in residential property management or related customer service roles. A high school diploma or equivalent is required, along with a valid driver’s license and strong computer skills, including proficiency in MS Office and property management software. Excellent communication and customer service skills are essential.

The leasing process at Sofi Waterford Park starts with a tour of the property where Leasing Consultants provide detailed information about available units. Once a potential resident decides to apply, you'll assist them with processing their rental application and ensure all documentation is in order. If qualified, you will guide them through the lease signing process and ensure they’re informed of our community rules and expectations.

At FPI Management, Leasing Consultants enjoy a vibrant and collaborative work environment where team spirit is encouraged. You'll work closely with both the property management team and residents, which fosters a positive atmosphere. Our core values center around service and community, so expect to engage positively with residents, clients, and colleagues in fulfilling your responsibilities.

FPI Management values professional growth, and as a Leasing Consultant, you'll have ample opportunities for advancement. With ongoing training programs, mentoring from seasoned professionals, and access to various career development resources, you can expect to grow your skills and potentially move up within the company into higher roles such as Assistant Property Manager or Property Manager.

When faced with a difficult resident complaint, it’s important to listen actively and empathetically. Acknowledge their concerns, and assure them that you will take the necessary steps to resolve the issue. Communicate clearly about the procedures involved and provide updates until the matter is resolved, showing that you value their input and are committed to their satisfaction.

Maintaining high occupancy rates starts with effective marketing and exceptional customer service. I would utilize online platforms to advertise available units, conduct follow-ups with potential renters, and develop strong relationships with current residents to encourage referrals. Consistent communication and engagement with leads can significantly boost occupancy.

I once had a prospective tenant who was hesitant about moving into a new area. I tailored my pitch to highlight the community's features, emphasizing its safety, amenities, and nearby attractions. By addressing their specific concerns and showing how the property aligns with their lifestyle needs, I was able to ease their doubts and successfully facilitate the lease.

Fair Housing Laws are crucial in ensuring equal housing opportunities regardless of race, color, religion, sex, disability, familial status, or national origin. I would ensure compliance by staying informed of current regulations, addressing all residents with fairness and respect, and ensuring that all written materials and leasing procedures reflect these principles.

I prioritize tasks by assessing urgency and importance. I start with high-impact activities like responding to prospective clients in the leasing process while maintaining organized schedules for follow-ups. Using tools like calendars and task lists helps me to efficiently manage my time and ensure all deadlines are met.

Essential customer service skills for a Leasing Consultant include active listening, clear communication, empathy, problem-solving, and a positive attitude. These skills help to build trust with residents and prospects, ensuring their needs are acknowledged and met in a timely manner while fostering a welcoming community environment.

Promoting resident retention involves creating a sense of community. I would implement regular events, gather resident feedback to make improvements, and maintain open lines of communication. Additionally, ensuring that all maintenance requests are addressed promptly shows residents that their comfort is a priority.

I have experience using various property management software tools, including RealPage and MS Office applications. I’m proficient in managing resident files, tracking maintenance requests, and utilizing data for reporting. This experience has helped me maintain high organizational standards and streamline operations efficiently.

If a resident consistently violates community rules, I would first address the issue directly and privately, communicating the specific rules that have been breached. I would provide them an opportunity to rectify the behavior and explain the consequences of continued violations. If necessary, I would document the incidents in accordance with our policies for further action.

My combination of experience in customer service and my proactive approach to problem-solving makes me an excellent fit for the Leasing Consultant role at FPI Management. I genuinely enjoy connecting with people, showcasing properties, and I am committed to providing residents with an outstanding living experience that aligns with FPI’s values and goals.