Restaurant General Manager

As a Restaurant General Manager at Guzman y Gomez, your primary responsibilities include overseeing daily operations of multiple restaurants, coaching and leading staff, managing P&L, and ensuring exceptional customer service. You're the driving force behind the team, creating an environment that maintains quality standards and promotes a vibrant atmosphere.

To apply for the Restaurant General Manager position at Guzman y Gomez, candidates should have demonstrated leadership experience in a fast-paced setting, strong financial acumen, and a track record of meeting KPIs. Exceptional interpersonal skills are essential to drive team motivation and customer satisfaction.

Advancing your career as a Restaurant General Manager at Guzman y Gomez is achievable through our robust training programs, mentorship opportunities, and networking experiences like our annual summit. Outstanding performance can lead to promotions within area management and the possibility of franchise ownership.

Guzman y Gomez offers comprehensive training for new Restaurant General Managers that includes operational protocols, financial management, customer service excellence, and leadership skills. This training is designed to ensure you succeed and integrate smoothly into our operational culture.

Restaurant General Managers at Guzman y Gomez enjoy a range of benefits, including a competitive salary, bonus structure, flexible roster options, discounted meals, and stylish uniforms. Additionally, there are opportunities for personal growth and cultural engagement through events celebrating our diverse heritage.

To manage a team in a fast-paced environment, prioritize clear communication and delegation. Set clear expectations and foster a supportive atmosphere where team members feel empowered. Regular team meetings can help maintain alignment and enthusiasm.

Share specific examples of how you monitored P&L statements, identified cost-saving opportunities, or drove sales growth. Discuss any tools you used for budget tracking and how you collaborated with your team to meet financial goals.

Discuss implementing training programs that focus on customer interaction. Highlight initiatives you’ve led that enhanced customer feedback and illustrate how recognizing top performers can incentivize excellent service.

Explain how you assess the urgency of tasks based on immediate customer needs and overall restaurant operations. Using a task management tool or checklist can help ensure that all responsibilities are handled promptly.

Present a specific instance where you actively listened to the customer's concerns, empathized with their situation, and delivered a satisfactory resolution. This shows your ability to handle conflicts gracefully and maintain customer relationships.

Emphasize the importance of encouragement and recognition. Regularly motivating staff by celebrating small wins and ensuring breaks are taken can keep energy levels high during busy hours.

Discuss the importance of effective leadership skills, which encompass communication, the ability to motivate others, and a commitment to exemplary customer service. A successful manager creates a positive work culture that reflects in customer satisfaction.

Mention your approach of addressing conflicts promptly and fairly. Facilitating open discussions between involved parties while remaining neutral can often lead to positive resolutions and improved team dynamics.

Talk about regular training for team members on food safety standards, conducting kitchen audits, and encouraging a culture of accountability when it comes to quality control. Adhering to health standards is crucial for maintaining a reputable restaurant.

Reflect your genuine enthusiasm for the brand, its values, and the unique opportunity to lead a team within it. Mention your appreciation for their commitment to community and customer engagement, showcasing a dedication to driving the company’s mission.