Support Office Experience Specialist

WHAT YOU'LL DO

As a Support Office Experience Specialist in the HR function, your focus will be to create an exceptional and meaningful overall office experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do.  You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.

This on-site role reports into our Support Office Experience Manager and is based out of the New York Support Office.

WHO YOU ARE

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Responsible for communications, digital screens and weekly newsletter for office colleagues, in partnership with Support Office HR Business Partner, to ensure colleagues are informed around office best practices, key updates and events and relevant company information
• Secures Support Office engagement activities in partnership with Support Office HR Business Partner and partners with Internal Communications to secure calendar of office events.
• Acts as a modern concierge, connecting colleagues with relevant business partners based on informational requests. Has robust knowledge of area offerings and can offer an overview of recommended local eateries, entertainment, and community events
• Leads by example and encourages a culture of outstanding customer service and colleague experience

• Responsible for implementing and securing office routines that support a seamless colleague office experience
• Manages reception desk, responsible for greeting all visitors and acting as point of contact for all Support Office requests
• Ensures the acceptable appearance, standards, cleanliness and order of the overall office space. This includes maintenance of office equipment, negotiating, purchasing and restocking of office supplies
• Supports with logistics and execution of office events, such as setting up the space and catering services
• Supports fire safety planning and execution with Security Manager and Support Office Experience Manager, acting as a fire safety volunteer
• Acts as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application
• Receives sorts and distributes incoming mail and packages and applies postage to outgoing mail. Assists departments with large mail orders and special projects

• Partners with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team and support office initiatives alongside Support Office Experience Manager

AND PEOPLE WHO HAVE...

• 2+ years' experience as receptionist, administrative assistant, or other office assistant position
• Strong sense of customer service, collaboration, interpersonal skills, and professionalism
• Strong planning, organizational skills, and attention to detail
• Ability to multitask and prioritize
• Driven to use own initiative with a solution-oriented mindset and strong follow through
• Ability to provide feedback in a constructive and professional way
• Works well in a fast-paced environment, with a strong ability to be agile
• Maintains an approach of continuous improvement
• Excellent verbal, written and listening communication skills
• Proficient with Microsoft tools, such as Excel, Word, and Outlook

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).​
• In addition to our global benefits, our local markets offer different competitive perks and benefits.

​We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability 

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years 

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues 

• We are an inclusive company where you’re encouraged to be yourself at work 

• You will have access to a large global talent community, where career growth and aspirations have no limits 

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, paid leave programs, and paid time off, including a community day to serve your local community                                         

• Compensation: salary range is $ 46,002 - $ 51,178 annually**                                                     *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.                                                                                                               **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​Take the next step in your career together with us. The journey starts here.​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​