Continuing Education Partner, Patient Access

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Continuing Education Partner, PA is responsible for curating, organizing, and disseminating Patient Care Administrative continuing education materials, ensuring staff have access to the latest guidelines, resources, and best practices to support their daily workflows. This would include developing, managing, and delivering quick reference guides (QRGs) and operational tools to support the patient access teams in collaboration with Learning and Development. This role ensures that Patient Access staff are well-equipped with the knowledge and resources needed to provide efficient, accurate, and patient-centered services. The manager collaborates with leadership and frontline teams to standardize processes, improve performance, and maintain compliance with regulatory requirements

Your Impact

• Collaborate with SMEs to translate complex policies, procedures, and clinic guidelines into user-friendly formats.
• Work closely with patient access leadership, revenue cycle teams, and IT to ensure consistent application of policies and procedures.
• Partner with Learning & Development to support design and implementation of training programs for patient access and clinical staff, where applicable.
• Create and maintain quick reference guides (QRGs), job aids, and other educational materials to support standardization and efficiency.
• Assist with development and maintenance of an internal knowledge hub with job aids, quick reference guides, P&Ps, and FAQs.
• Ensure educational materials remain current, relevant, and accessible across departments and consistent with approved standard training materials
• Identify gaps in knowledge and workflow inefficiencies, developing solutions to enhance staff performance and patient experience.
• Provide on-demand guidance, job aids, and just-in-time learning resources for Patient Access staff.
• Provide one-on-one coaching and support, where applicable, to patient access staff to enhance competency and confidence in their roles.
• Support leadership with materials for town halls, team huddles, or Patient Access refreshers.

Minimum Qualifications

• Bachelor’s degree in related field or equivalent work experience to substitute for the bachelor’s degree.
• Minimum of 5 years of experience within a healthcare setting, operations management experience preferred
• Experience hiring, supervising, training, and coaching others is a bonus
• In-person and virtual facilitation experience is preferred.
• Knowledge of processes related to hospital system environments.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

Additional Success Factors

• Knowledge of patient access systems, best practices and required compliance.
• Understand the healthcare landscape, including regulations, insurance, and patient care processes.
• Ability to create a positive work environment and able to build, lead and motivate teams.
• Ability to manage functions and activities. Strong organizational skills.
• Strong interpersonal, oral, and written communication skills
• Analytical skills: ability to assess metrics and processes and identify improvement opportunities; able to develop and implement actions to drive improvement.
• A self-starter; able to work with only broad operating guidance and direction.
• Strong customer service, collaboration, and patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to prioritize and meet deadlines.
• Proven ability to establish and maintain a positive employee and patient experience
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $70,000 to $90,000 annual salary + annual bonus: up to 10% of base pay depending on bonus criteria.  This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.  

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#HRC