Customer Support Representative

Overview

Customer Support role in a fast paced call center environment answering calls, processing ticket requests, and/or responding to chat and text messages from customers to help with their inquiries. If you enjoy helping others and have a positive attitude, this might be a perfect fit for you!

Work Schedule is Monday – Friday, 7:30 AM – 4:00 PM

Hybrid role – work from home 3 days a week. In office Wednesday & Thursday.  Work From Home program can change based upon business needs.

Benefits for Harbor Team Members include paid vacation, sick, personal and holidays, comprehensive medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and Employee Assistance Program.

The pay range is $22.00 - $25.00 per hour.

JOIN OUR GROWING TEAM! APPLY NOW!

Responsibilities

• Handling inbound and outbound calls to assist customers with orders, billing questions, concerns, or escalations.
• Staying updated on product knowledge to provide accurate information to customers.
• Identifying and escalating priority issues to appropriate departments.
• Maintain individual performance and department KPI goals
• Work with vendors, brokers, and sales team members to optimize sales opportunities.
• Partner with leadership on ways to streamline business to enhance customer experience.
• Providing excellent customer service by demonstrating Harbor values by being Genuine, Motivated, Resourceful, & Friendly with internal and external customers.
• Other duties as assigned.

Qualifications

• High School Diploma / equivalency required. Associate degree or higher preferred.
• 1-3 years of experience in a professional call center environment recommended.
• Preferred background in food service, restaurant, distribution center, or hospitality.
• Ability to multitask using multiple screens and systems.
• Proficient in Microsoft products; Outlook, Teams, OneNote, Excel, SharePoint.
• Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent systems.
• Strong oral and written communication skills required.
• Ability to work a rotating holiday schedule.
• Ability to pass a background investigation and drug test.

Equal Employment Opportunity Employer M/F/Vets/Disabled.