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Senior Business Systems Analyst (FLEX)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

THIS POSITION IS HYBRID AND WILL REQUIRE CANDIDATES TO WORK IN THE FOLLOWING IT CAMPUS LOCATIONS: PARSIPPANY, NJ, ALPHARETTA, GA, OFFICE 3 DAYS A WEEK.

About Business Analysis at UPS Technology:
Our Business Systems Analysts tie our technology to our business needs as they review Project Initiation Documents (high level scope) to assess impacts to our third-party Operational delivery products determine how new tech solutions will affect our customers, and document detailed requirements for development teams. Their analysis ensures we maximize the positive impact of new technology across the business. As a UPS Business Analyst, you are a problem solver that enables the organization to achieve its goals and bring value to our UPS teams and customers!

About this role:

The Senior Business Systems Analyst performs functions on highly complex projects and provides guidance to a team of Business Systems Analysts (BSAs) on cross-functional projects. They serve as a liaison between the business community and Information Services (I.S.). This position elicits and analyzes business needs for highly complex projects and validates that solutions fit within the long-term strategic vision. The Senior Business Systems Analyst determines the impact and integration of solutions to business processes and systems. They ensure Business Systems Analysis (BSA) work products conform to quality and content standards. This position stays current on industry best practices, standards, trends, tools, and techniques. They collaborate with organizational stakeholders and senior management to establish and implement processes that enhance efficiency and improve work products for the enterprise.

The Senior BSA may lead, train and mentor a team of Business Analysts. Critical Thinking, Problem Solving skills, Experience with TFS, Visio, eliciting requirements, facilitating meetings, has experience using Microsoft Office (Word, Project, Excel), performs business analysis with minimal guidance and creates requirement deliverables for complex projects. Elicits and analyses complex business problems and needs. Stays current on industry best practices, trends, tools, and techniques. Builds solid relationships with all project stakeholders.

This Senior BSA will need to be proficient in the functionality of Operational onboarding and will assist in developing solutions for our customers.  The candidate will lead a team of Business Analyst who will collaborate with the product owners, project sponsors, application developers, architects, scrum masters, and if required; 3rd party vendors to implement projects that bring value to our organization. The candidate will be responsible to assist in coaching Business Analysts/Sr. Business Analysts on requirements gathering and standards and will also be coordinating the efforts of multiple business analysts on a project.

Minimum Qualifications:

  • Experience with Agile Business Analysis
  • Knowledge of Business Process Analysis and Requirements Prioritization
  • Familiarity with People Management, Requirements Management and Team Leadership & Motivation
  • Excellent written and verbal communication skills
  • Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience
  • Knowledge/understanding of Operational Onboarding and Salesforce

Additional Information:

  • Job Grade: 20G
  • UPS will not provide sponsorship for this position

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $84,900/year to $157,300/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Average salary estimate

$121100 / YEARLY (est.)
min
max
$84900K
$157300K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Business Systems Analyst (FLEX), hcmportal

Join UPS Supply Chain Solutions as a Senior Business Systems Analyst (FLEX) and step into a role where every day offers new opportunities to innovate and enhance our operational processes. Based in the U.S., this hybrid position allows you to work three days a week on-site at one of our IT campus locations, including Parsippany, NJ or Alpharetta, GA. Here, you'll be at the heart of connecting our technology to business needs, ensuring that we maximize the impact of new digital solutions for our customers. In this role, you’ll be guiding a team of talented Business Systems Analysts as you delve deep into complex projects that align with our strategic vision. Your knack for eliciting and analyzing business needs will be crucial as you work closely with stakeholders and senior management, fostering collaboration and enhancing efficiency. Your analytical skills will empower you to assess how new tech solutions integrate with existing systems, while your leadership will mentor the next generation of analysts. Our culture values innovative ideas and ensures that you stay ahead of industry trends, tools, and techniques. If you possess critical thinking, problem-solving abilities, and experience with Agile methodologies, you'll thrive here at UPS. Let’s redefine the future of logistics together, and enjoy a robust compensation package that acknowledges your value!

Frequently Asked Questions (FAQs) for Senior Business Systems Analyst (FLEX) Role at hcmportal
What are the main responsibilities of a Senior Business Systems Analyst at UPS Supply Chain Solutions?

As a Senior Business Systems Analyst at UPS Supply Chain Solutions, your primary responsibilities include performing complex project analyses, guiding a team of BSAs, and serving as a crucial liaison between business stakeholders and Information Services. You'll analyze business needs, validate tech solutions, and ensure that they align with the company’s long-term goals. Your work will also involve documenting detailed requirements and collaborating with various organizational stakeholders to enhance efficiency and improve project outcomes.

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What qualifications are required for the Senior Business Systems Analyst position at UPS?

To qualify for the Senior Business Systems Analyst position at UPS Supply Chain Solutions, candidates must hold a Bachelor's degree in Computer Science or a related discipline, or possess equivalent experience. Proficiency in Agile Business Analysis, Business Process Analysis, and requirements gathering are essential. Candidates should also demonstrate strong leadership potential, excellent communication skills, and familiarity with Operational Onboarding and Salesforce.

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What skills are essential for a successful Senior Business Systems Analyst at UPS?

Success in the Senior Business Systems Analyst role at UPS Supply Chain Solutions hinges on critical thinking and problem-solving skills. Additionally, it's important to have a solid grasp of tools like TFS and Visio, as well as expertise in using Microsoft Office applications. You'll need to demonstrate effective communication abilities and the capacity to lead and mentor a team, as well as a commitment to staying current with industry trends and best practices.

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How does the Senior Business Systems Analyst contribute to UPS's technological advancements?

The Senior Business Systems Analyst at UPS Supply Chain Solutions plays a pivotal role in driving technological advancements by analyzing and documenting business needs. Your insights will inform the development of new tech solutions that enhance operational efficiencies and improve customer satisfaction. You’ll foster a collaborative environment that encourages innovative ideas, ensuring that UPS remains at the forefront of the logistics industry.

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What is the work culture like for a Senior Business Systems Analyst at UPS?

The work culture at UPS Supply Chain Solutions is one of collaboration, innovation, and continual growth. As a Senior Business Systems Analyst, you will work alongside a talented team of professionals who are dedicated to achieving excellence. The environment encourages open communication and the exchange of ideas, providing a platform for both professional and personal development. UPS values diversity and inclusion, promoting a workplace free from discrimination and harassment.

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Common Interview Questions for Senior Business Systems Analyst (FLEX)
Can you describe your experience with Agile methodologies as a Senior Business Systems Analyst?

When discussing your experience with Agile methodologies, focus on specific projects where you implemented Agile practices. Highlight your ability to collaborate with cross-functional teams, facilitate scrum meetings, and prioritize requirements effectively. Provide examples of how Agile improved project outcomes and enhanced team efficiency. Remember to emphasize your adaptability and commitment to continuous improvement within the Agile framework.

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How do you approach requirement gathering for complex projects?

For requirement gathering, it’s vital to adopt a structured approach. Begin by engaging with stakeholders to elicit their needs and expectations. Use techniques such as interviews, surveys, and workshops to collect comprehensive information. Once you gather the information, analyze it to identify key requirements and prioritize them according to business value. Provide examples of your successful requirement-gathering experiences to demonstrate your expertise.

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What techniques do you use to analyze business processes?

In analyzing business processes, I employ a variety of techniques such as process mapping, flowcharting, and SWOT analysis. These methods enable me to visualize and understand processes deeply, identify bottlenecks, and recommend improvements. Share an example where your analysis led to significant enhancements in a process to showcase your analytical skills and impact.

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Can you give an example of how you’ve led a team in a Business Systems Analyst capacity?

When discussing your team leadership experience, focus on a specific project you led. Explain your approach to mentoring and supporting your team, fostering collaboration, and improving performance. Discuss challenges you faced and how you overcame them, highlighting the positive outcomes achieved through your leadership. This will provide insight into your ability to inspire and guide others.

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How do you ensure that technology solutions align with business strategy?

To ensure technology solutions align with the business strategy, I start by fully understanding the company’s long-term goals and objectives. I engage with stakeholders regularly to gather insights and verify that tech solutions address their needs. I also analyze project outcomes and market trends, adjusting strategies as necessary. Highlighting examples where your alignment resulted in successful project implementations will reinforce your capabilities.

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What tools and methodologies do you prefer for documentation?

I prefer using tools like Visio for process mapping and TFS for tracking project tasks and requirements. For general documentation, Microsoft Word and Excel are invaluable for creating structured and accessible documents. Explain how utilizing these tools has improved your documentation processes and reduced errors in your previous roles, showcasing your attention to detail and organizational skills.

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How do you handle conflicting priorities from different stakeholders?

Handling conflicting priorities requires excellent negotiation and communication skills. I prioritize listening to each stakeholder's concerns and then work towards a balanced solution that addresses their needs while aligning with the project’s goals. Sharing an anecdote where you successfully managed conflicting requests will demonstrate your problem-solving abilities and collaborative nature.

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What role does data analysis play in your work as a Senior Business Systems Analyst?

Data analysis plays a critical role in my work by providing insights into business operations and customer behavior. I utilize analytical tools to interpret data, identify trends, and inform decision-making processes. Describe specific instances where your data analysis led to actionable recommendations that improved business outcomes, illustrating your analytical acumen.

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Describe a time when you identified a significant issue in a project. How did you approach it?

When faced with a significant issue in a project, I first assess the situation to understand the root cause. I gather input from the team and stakeholders to evaluate possible solutions and their implications. By facilitating open discussions, I aim to foster collaboration in solving the problem. Sharing a detailed example of your problem-solving process will highlight your proactive approach and leadership skills.

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How do you maintain up-to-date knowledge of industry trends and best practices?

I regularly participate in industry conferences, webinars, and online communities to keep abreast of the latest trends and best practices. Additionally, I read relevant publications and research articles. Explain how applying these new insights has positively impacted your work, underscoring your commitment to continuous learning and professional development.

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Customer-Centric
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Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
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Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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Full-time, hybrid
DATE POSTED
April 15, 2025

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