Transaction Coordinator I - Palm Desert, CA - Remote

Description

Work for an Award Winning Company Culture!

Are you an independent, self-starting, team player with a positive attitude? Are you passionate about giving back to your community? Do you want to work for a company that we like to think as the “happiest place in mortgage” and has been voted a “Best Place to Work” for the last 17 years? Join our family at Homeowners Financial Group and you can take advantage of our great benefits.

Benefits:

• Award-Winning Company Culture
• Employee volunteer opportunities
• 9 paid holidays
• Generous paid time off policy
• Cigna Healthcare Benefits including medical, dental, vision, life, and disability
• Ancillary Benefits include: Aflac, MetLaw Legal Plan, Pet Benefit Solutions
• 401k with discretionary match
• Employee tenure program
• President's Club eligibility for both Sales and Operations staff

Who We Are: Homeowners Financial Group has over 300 employees in 41 offices across the country and has helped tens of thousands of homeowners realize home ownership. We are not your typical mortgage company: we foster a “family” environment, we give back to the community through dozens of charities and we love what we do!

Who We Want: We want a Transaction Coordinator I who is responsible for providing support to their assigned Licensed Mortgage Professional (LMP). The primary focus of this position is to manage the administrative and loan processing duties of the Sales Department. The position serves as the initial point of contact for Homeowners current and potential clients and is a liaison between clients, LMPs, and Homeowners. The Transaction Coordinator I performs administrative or clerical tasks on behalf of the LMP by assisting borrowers with basic questions. Per the SAFE Act, this position cannot participate in activities that require a Mortgage Loan Originator (MLO) License. Activities that cannot be performed in this position without a MLO License include: taking a loan application (ie. getting the borrower’s name, borrower’s income, property address, property value, desired loan amount and the borrower’s social security number); discussing rates/terms; requesting documentation that is required for the loan (ie. Paystubs, W2’s, bank statements, etc.).

Essential Duties:

• This is a fully remote position.
• Oversees multiple aspects of origination, file management, communication, and the overall customer experience for their assigned LMP
• Maintains the file to ensure all the mandatory disclosures are completed and sent to the cooperating agent for the client's review and approval
• Checks for all initials, signatures and dates before marking the disclosures as final
• Ensures all pieces of the loan documentation are complete and reviews for accuracy, including information inputted by LMPs for data integrity
• Tracks loans to ensure files move from processing, underwriting, closing, and funding in a timely manner to meet LMPs’ deadlines
• Processes lock requests from LMPs and ensure accurate pricing before granting request
• Oversees and resolves post transfer issues identified through data integrity reviews, clients and/or Operations area
• Works with LMPs in determining pricing scenarios and negotiating price adjustments as necessary within the parameters as set by management and Homeowners
• Completes data inquiry and entry into Encompass
• Manages active pipeline with Processors and LMPs by reviewing key dates, monitoring expirations, and following up on with appraisal and title offers using various database management systems
• Assists LMPs in developing and maintaining relationships with borrowers, realtors, builders, financial planners, and other referral sources
• Promptly responds to customer inquiries and provides high customer service throughout the entire loan process
• Communicates general information to prospective applicants under the direct supervision of the LMPs
• Keeps LMPs updated with loan status and identify issues or risks that need attention
• Provides event and marketing support by preparing and distributing sales/marketing material to referral sources and clients
• Initiates marketing activities, calls, emails, online postings, face-to-face meetings, designed to prospect for new customers
• Assists LMP as needed in order to meet file closing deadlines. May include packaging and overseeing delivery of documents to Title companies, coordinating with agents to ensure their files are complete, communicating with clients for submittal of all required documents and funds, fulfilling ender requests for documentation, etc.
• Makes copies and orders titles, appraisals, and verifications
• Participates in Homeowners internal meetings and required trainings
• Maintains a professional image and demonstrates an understanding of and follows all Homeowners Policies and Procedures
• Other duties as assigned

Requirements

Qualifications:

• High School Diploma or equivalent required
• Minimum 2 years of administrative, sales, and/or marketing experience required
• Prior mortgage sales and processing experience preferred
• Ability to read, analyze, and interpret financial data
• Proficient PC skills to include Excel, Word, and Microsoft Outlook
• Experience with Encompass/Optimal Blue/DU/LP and major origination systems preferred
• Working knowledge of real estate transaction requirements of federal and state agencies
• Excellent written and verbal communication skills
• Strong customer service skills to internal and external customers
• Ability to develop positive relationships
• Exceptional organization and time management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Must be able to implement written procedures
• Independent, self-starting, team player with a positive attitude

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job may require handling objects up to 10 pounds frequently and 20 pounds occasionally. While performing the duties described herein, the employee is regularly required to sit; use hands and fingers to handle or feel in addition to talking and hearing. The employee is frequently required to stand and walk. The noise level in the work environment is usually moderate. Office environment is normally climate-controlled.

Homeowners Financial Group is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit and business need.