QA Manager

We are seeking a visionary Global QA Manager to develop and lead a comprehensive Quality Assurance as a Service (QAaaS) model across our diverse, multi-platform product portfolio. This strategic leadership role will establish standardized frameworks, processes, and metrics to ensure consistent quality across our global technology stack including Java, C#, .Net, Ruby, AWS, and Azure. The successful candidate will build and scale a distributed QA organization that delivers measurable value and drives continuous quality improvement throughout our product ecosystem.

This transformational leader will create a strategic roadmap for quality assurance that supports our business objectives while fostering a culture of quality excellence across the organization. Within 12 months, the Global QA Manager will be responsible for overseeing a fully operational global QA organization serving multiple product lines and geographies.

Job Key Responsibilities

• Design and implement a comprehensive global QA as a Service model that serves multiple product lines and development teams
• Establish standardized QA frameworks, methodologies, and processes that integrate seamlessly with existing SDLC practices
• Develop and track KPIs to measure QA effectiveness, efficiency, and business impact
• Build and manage a global team of QA professionals, including both FTEs and contractors
• Create a scalable QA resource model that maximizes efficiency while meeting quality objectives
• Serve as the interface between Support and Development teams to ensure customer-reported issues are effectively triaged and addressed
• Leverage data analytics to drive insights into software quality, bug trends, and resource allocation
• Make data-driven recommendations for strategic QA investments and team expansion
• Stay current with emerging QA technologies, methodologies, and industry best practices
• Foster partnerships with product and development leadership to anticipate and address quality needs

Job Essential Functions

• Lead the development of enterprise-wide quality standards, best practices, and guidelines
• Oversee the creation and implementation of test strategies for diverse product lines and technology stacks
• Manage QA budget, resource allocation, and capacity planning across multiple geographies
• Implement and optimize QA tools and automation frameworks for maximum efficiency
• Establish metrics and reporting mechanisms to demonstrate QA value and impact to business stakeholders
• Create effective knowledge transfer mechanisms between global QA teams
• Drive continuous improvement initiatives within the QA organization
• Develop and implement career advancement paths for QA team members
• Lead the evaluation and adoption of new QA technologies and methodologies
• Present quality metrics, trends, and strategic initiatives to executive leadership

• Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred
• 10+ years of progressive experience in software quality assurance
• 5+ years of leadership experience with proven success building and scaling distributed QA organizations
• Demonstrated experience establishing QA as a Service models across multiple product lines
• Experience working with diverse technology stacks including Java, C#, .Net, Ruby, AWS, and Azure
• Proven track record in developing global QA strategies and implementing standardized processes
• Experience managing both onshore and offshore QA resources
• Strong analytical skills with experience using data to drive decision-making
• Advanced knowledge of various testing methodologies, tools, and frameworks
• Excellent communication and stakeholder management skills
• Experience in multiple development methodologies (Agile, Waterfall, DevOps)
• Demonstrated ability to influence and align cross-functional teams
• Experience with test automation frameworks and CI/CD integration

• Fully Remote Work: Work where you're most productive—we trust you.
• Unlimited PTO: Recharge when you need to—we support work-life balance.
• Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
• Well-Being First: Full medical, dental, vision, and mental health coverage.
• Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.

This position has a base range of $110K-130K USD. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.