As a Customer Experience Banker at Huntington in Clarkston, MI, you'll be responsible for providing excellent customer service, processing transactions accurately, and proactively identifying opportunities to enhance customer relationships. You'll educate customers about banking products and services, resolve any issues they face, and adhere to operational and regulatory policies to ensure a smooth banking experience.

To become a Customer Experience Banker at Huntington in Clarkston, MI, you need a high school diploma or GED, and at least one year of customer service experience or military service in an administrative role. A Bachelor’s degree is also acceptable. Preferred qualifications include prior customer service in banking or financial services and cash handling skills.

Huntington supports its Customer Experience Bankers in Clarkston, MI, through a welcoming and inclusive team environment that encourages collaboration and the sharing of ideas. There are opportunities for professional development and career growth, as well as flexible work arrangements that can enhance work-life balance while fostering deep connections among team members.

The work environment for a Customer Experience Banker at Huntington in Clarkston, MI, is designed to be engaging and supportive. You’ll work closely with team members in an office setting that encourages input and communication, allowing you to contribute to improving customer experiences and bank operations.

Skills beneficial for a Customer Experience Banker role at Huntington in Clarkston, MI, include strong customer service aptitude, relationship management skills, effective communication, and a basic understanding of banking products. Comfort with technology and a proactive sales approach will also greatly enhance your ability to succeed in this role.

To handle an unhappy customer, I would first listen actively to their concerns without interruption. Then, I would empathize with their feelings, apologize sincerely, and seek to resolve the issue by offering solutions while ensuring they feel valued and heard.

I have over a year of experience in customer service roles where I developed strong communication and problem-solving skills. I always strive to exceed customer expectations, ensuring each interaction leaves them satisfied and loyal to the brand.

I would initiate conversations to understand their current financial situation, ask open-ended questions, and listen for cues that reveal their needs. Then, I could recommend suitable banking products tailored to help them achieve those goals.

I use a systematic approach to prioritize transactions and deadlines. I rely on tools like checklists and digital reminders to keep track of tasks while ensuring each customer receives consistent and attentive service.

I'm drawn to Huntington's community-focused approach and commitment to customer satisfaction. Being a Customer Experience Banker allows me to combine my passion for helping others with my interest in finance, contributing positively to our customers' lives.

I would break the product down into simple terms, using relatable examples to explain its benefits. I would encourage questions to ensure their understanding and offer additional resources if they need further clarification.

Teamwork is crucial in customer service, as it allows for a collaborative approach to problem-solving and sharing of best practices. Supporting each other enables us to provide more comprehensive solutions to customer inquiries.

During busy periods, I maintain composure by staying focused on the task at hand. I prioritize key responsibilities and utilize effective communication with my team to ensure that we work efficiently and provide quality service.

I am well-versed in various banking technologies and online services. I regularly assist customers in navigating these platforms, ensuring they can make the most of their banking experience with confidence and ease.

If I don’t have the answer, I would acknowledge their question, assure them I’ll find the information, and either locate a colleague or reference company resources to provide them with accurate information promptly.