ServiceNow TSM and TSOM Architect

As a ServiceNow TSM and TSOM Architect at IBA InfoTech, your primary responsibilities will include architecting and developing solutions for the TSM and TSOM modules within the ServiceNow platform. You'll configure and customize features, ensure seamless integration with telecom solutions, and oversee the application of ITIL processes. Collaboration with cross-functional teams to address client needs will also be a key aspect of your role.

To apply for the ServiceNow TSM and TSOM Architect position at IBA InfoTech, you should have a minimum of 10 years of experience in the ServiceNow platform, with at least 3 years of hands-on experience specifically with TSM and TSOM modules. A strong familiarity with ITIL methodologies, as well as knowledge of telecommunications technologies like 5G and SDN/NFV is highly recommended.

The interview process for the ServiceNow TSM and TSOM Architect position at IBA InfoTech typically begins with a phone or Skype interview. During this process, you will have the chance to discuss your skills and experiences in depth, focusing on your ServiceNow expertise. Further assessment may involve technical interviews and discussions about your past projects in telecommunications.

For this specific ServiceNow TSM and TSOM Architect position at IBA InfoTech, the role is based in Irvine, CA. While some flexibility may exist, it’s important to be available for in-person collaboration as required by project needs and team dynamics.

As a ServiceNow TSM and TSOM Architect at IBA InfoTech, you'll be involved in exciting projects that focus on integrating and customizing the ServiceNow platform to address various client needs, especially in the telecom sector. This may include working on enhancing TSM and TSOM functionalities, conducting system upgrades, and implementing solutions that embrace the latest advancements in telecom technologies.

Discuss specific projects where you have implemented TSM and TSOM modules, detailing your role, challenges encountered, and solutions you designed. Highlight any customizations or integrations you performed that improved system efficiency.

Describe your methodology for assessing client needs before customizing ServiceNow. Talk about how you focus on long-term maintainability and performance while ensuring that your customizations align with best practices.

Share specific ITIL processes you've implemented, such as incident management or change management, and talk about how these processes improved service delivery and operational efficiency for your previous employer.

Detail your expertise in telecom technologies like 5G, fiber optics, or SDN/NFV. Explain how this knowledge can be leveraged in a ServiceNow environment to enhance operational workflows or service delivery.

Illustrate a specific challenge you encountered, such as data migration or system integration issues, then describe the steps you took to resolve the problem and the outcomes that were achieved.

Explain your strategies for professional development, such as attending webinars, certification courses, or participating in ServiceNow community forums. Mention specific resources that help you stay informed about new features and best practices.

Discuss your approach to prioritization by evaluating project goals, deadlines, and stakeholder expectations. Emphasize your communication strategies to keep all parties informed and aligned.

Provide examples of integrations you have worked on, detailing the systems involved and how you ensured a seamless flow of data. Highlight any specific tools or methods used, such as APIs or web services.

Talk about your testing methodologies, including unit testing and user acceptance testing. Explain how you gather feedback to refine and improve your implementations before going live.

Discuss your communication and engagement strategies, such as regular status updates, feedback sessions with stakeholders, and ensuring that their needs and expectations are continuously addressed throughout the project.